Provided direction, support and mentorship; spearheaded initiatives that boosted outbound productivity from 96% to 145%; conducted performance evaluations; allocated resources to optimize project outcomes; used data to assess team performance and drive continuous process improvements.

Operation Lead at Amazon

January 1, 2024 - October 13, 2025

Provided direction, support and mentorship; led productivity initiatives raising outbound performance from 96% to 145%; conducted performance evaluations; allocated resources and optimized project outcomes using data-driven decision making.

Sales and Marketing Consultant at Concentrix

January 1, 2023 - October 13, 2025

Generated qualified leads using Salesforce CRM; assisted in developing and applying SEO best practices; utilized Google Analytics to monitor performance metrics; identified campaign trends and escalated challenges early; performed business and market analyses; developed and implemented digital marketing plans on Meta platforms.

Sales and Marketing Consultant at Concentrix

January 1, 2023 - October 13, 2025

Generated qualified leads via Salesforce CRM; developed and applied SEO best practices; monitored performance via Google Analytics; identified campaign trends; implemented digital marketing plans on Meta platforms; conducted business and market analyses.

Private Tutor for Undergraduate Students at Self-Employed (Jordan)

January 1, 2018 - October 13, 2025

Worked with undergraduate students to improve understanding in subjects such as research methods, microcomputer applications in business, quantitative analysis, and human resources.

Private Tutor at Self-employed, Jordan

January 1, 2018 - October 13, 2025

Private tutoring for undergraduate students, focusing on research methods, microcomputer applications in business, quantitative analysis, and human resources.

Business Development Manager at Dibajeh Engineering & Contracting Est

January 1, 2015 - October 13, 2025

Directed and coordinated activities in sales and accounting; visited potential customers (including governmental institutions) to stimulate interest; assessed marketing potential of new and existing clients; reviewed operational records to project sales and profitability.

Business Development Manager at Dibajeh Engineering & Contracting Est

January 1, 2015 - October 13, 2025

Visited and reached out to potential customers; coordinated sales activities; generated qualified leads using local portals and CRM; assessed marketing potential; reviewed operational records to project profitability.