Available to hire
Hi, I’m Neha Singh, a Certified Agile Project Manager and Scrum Master with over nine years of experience leading cross-functional teams to deliver complex telecom and financial services programs. I specialize in PMO governance, project planning, and scalable practices using Scrum, SAFe, and PRINCE2 Agile.
I’m passionate about coaching high-performing teams, optimizing delivery pipelines, and improving velocity and sprint performance. I excel in leading ARTs, Scrum of Scrums, PI planning, backlog prioritization, and stakeholder engagement across globally distributed teams.
Language
English
Fluent
Work Experience
Agile Project Manager at CSG
February 1, 2025 - October 13, 2025Client: Comcast. Led a large infrastructure transformation, defined project scope, and facilitated Scrum of Scrums to manage risks, issues, and dependencies. Delivered key milestones three weeks ahead of schedule, reducing overall project risk exposure by 25%. Optimized sprint schedules in Azure DevOps with burn-down charts and velocity metrics, enabling proactive stakeholder reporting across a 24-member ART. Facilitated daily stand-ups, sprint planning, Scrum of Scrums, PI planning, and retrospectives, and delivered fortnightly demos and steering-committee updates. Coached Scrum Masters to improve retrospective effectiveness, boosting team productivity by 20% and introducing risk workshops that reduced delays and cut high-priority issue resolution time by 30%.
Agile Project Manager at NetConnect Global
November 1, 2023 - October 13, 2025Client: Mastercard. Directed end-to-end rollout of a digital payment solution, managing scope, schedule, and a $1M budget; delivered within scope and achieved 15% cost efficiency through Agile release planning and stakeholder alignment. Configured JIRA workflows and dashboards; tracked sprint health with burn-down charts and led cross-team Scrum of Scrums. Organized backlog grooming sessions and stakeholder demos, reducing rework by 30% and improving feature acceptance by 20%. Delivered Agile coaching workshops that uplifted team maturity and velocity by 15% over 3 PIs. Established stakeholder management framework to improve feedback turnaround and on-time delivery.
Scrum Master at Qualitest
March 1, 2022 - October 13, 2025Client: IEEE. Coached three Scrum teams in SAFe ceremonies to improve Agile adoption and cross-team coordination. Facilitated PI planning, daily stand-ups, reviews, and retrospectives to close planning gaps. Enabled early risk identification and reduced blocker resolution time by 25% using burn-down & velocity charts. Elevated sprint goal achievement by 35% through targeted coaching and action tracking. Led collaboration among Product Owners, Technical Leads, and Scrum Masters to deliver epics and user stories, improving delivery predictability by 20%.
Junior Scrum Master at Cognizant
February 1, 2020 - October 13, 2025Client: Tele2. Facilitated Scrum ceremonies for a 12-member onsite team, managed JIRA tickets and sprint metrics. Conducted Agile maturity assessments and coached teams on epics, user stories, and incremental delivery. Drove backlog grooming to reduce requirement ambiguity and rework by 35%, and launched stakeholder demos to accelerate decision-making and strengthen relationships.
Agile Project Manager at CSG
February 1, 2025 - October 13, 2025Led a large infrastructure transformation for Comcast, defined project scope, and facilitated Scrum of Scrums to coordinate risks, issues, and dependencies. Delivered key milestones three weeks ahead of schedule, reducing project risk exposure by 25%. Optimized sprint cadences in Azure DevOps with burn-down charts and velocity reporting to improve delivery forecasting and stakeholder reporting across cross-functional teams. Led a 24-member Agile Release Train and conducted fortnightly stakeholder demos and steering committee updates to maintain alignment. Coached Scrum Masters to uplift retrospective facilitation and team productivity by 20%, and established risk workshops that mitigated delays and cut high-priority issue resolution time by 30%.
Agile Project Manager at NetConnect Global
November 1, 2023 - October 13, 2025Oversaw end-to-end rollout of a digital payment solution for Mastercard, managing scope, schedule and a $1M budget; delivered the project within scope and achieved 15% cost efficiency through Agile release planning and stakeholder alignment. Configured JIRA workflows and dashboards; used burn-down charts to monitor sprint health during scrum of scrums; organized backlog grooming sessions across cross-functional teams and conducted stakeholder demos to validate features, reducing rework by 30% and improving feature acceptance by 20%. Delivered Agile coaching workshops that uplifted team maturity and collaboration; improved internal maturity scores by 2 levels over 3 PIs and SAFe adoption.
Scrum Master at Qualitest
March 1, 2022 - October 13, 2025Coached three Scrum teams in SAFe ceremonies; facilitated PI planning, daily stand-ups, reviews, and sprint retrospectives to enhance cross-team coordination and reduce planning gaps. Enabled early risk identification and reduced blocker resolution time by 25% using burn-down & velocity charts. Elevated sprint goal achievement by 35% through targeted Agile coaching and action tracking. Led collaboration between Product Owners, Technical Leads and Scrum Masters for successful epic and user story delivery, improving delivery predictability and feature acceptance by 20%.
Junior Scrum Master at Cognizant
February 1, 2020 - October 13, 2025Facilitated Scrum ceremonies for a 12-member onsite team supporting Tele2 Netherlands; managed JIRA tickets and sprint metrics. Conducted Agile maturity assessments and coached teams on epics, user stories and incremental delivery. Drove backlog grooming practices that significantly reduced requirement ambiguity, decreased story rework by 35% and improved sprint planning effectiveness. Launched stakeholder demos to accelerate decision-making and strengthen relationships throughout the project lifecycle.
Education
Bachelor of Technology (B.Tech) at Uttar Pradesh Technical University, India
January 1, 2012 - January 1, 2015Bachelor of Technology (B.Tech) at Uttar Pradesh Technical University, India
January 1, 2012 - January 1, 2015Qualifications
PRINCE2 Agile Foundation
January 11, 2030 - October 13, 2025SAFe Agile 6.0 Certified Scrum Master
January 11, 2030 - October 13, 2025PRINCE2 Agile Foundation Certified
January 11, 2030 - October 13, 2025SAFe Agile 6.0 Certified Scrum Master
January 11, 2030 - October 13, 2025Industry Experience
Telecommunications, Financial Services, Media & Entertainment, Professional Services
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