Available to hire
I have worked as a content analyst for over a decade, helping leading companies such as Accenture, TikTok and Arvato achieve demanding compliance and ambitious customer-satisfaction targets. I excel at building meaningful relationships and am passionate about achieving the best possible outcomes. I am currently seeking a role with an ambitious company where I can demonstrate my skills in action.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Latvian
Fluent
Russian
Fluent
Work Experience
Risk Investigation Specialist at TikTok
November 1, 2024 - October 13, 2025Reviewed and appropriately classified content according to TikTok policies; investigated and reported suspicious activities; identified and regularly presented process improvements; earned SME badge in the content safety field; actively trained underperformers and new starters in the team.
Collections Associate at Accenture
October 1, 2020 - October 13, 2025Managed collection process of invoices; developed relationships with core customers resulting in greater customer satisfaction; improved processes, leading to a quicker pay-to-invoice ratio; consistently overachieved targets by 8-15%.
Content Analyst at Majorel Limited
January 1, 2020 - October 13, 2025Conducted Google content reviews to ensure demanding SLA had been met; collaborated with marketing team on executing projects and marketing campaigns; served as Team wellbeing mentor.
Live Dealer at Euro Live Technologies
February 1, 2017 - October 13, 2025Provided live dealer services for online casino games; ensured compliance with gaming regulations and delivered high-quality customer service.
Risk Investigation Specialist at TikTok
November 1, 2024 - October 13, 2025Reviewed and appropriately classified content according to TikTok policies; investigated and reported suspicious activities; identified and regularly presented process improvements; earned SME badge in content safety field; trained underperformers and new starters in the team.
Collections Associate at Accenture
October 1, 2020 - October 13, 2025Managed collection process of invoices; developed relationships with core customers resulting in greater customer satisfaction; improved process inefficiencies, leading to quicker pay-to-invoice ratio; consistently overachieved targets by 8-15%.
Content Analyst at Majorel Limited
January 1, 2020 - October 13, 2025Conducted Google content review to ensure demanding SLA had been met; collaborated with marketing team on executing projects and marketing campaigns; served as Team wellbeing mentor.
Live Dealer in online casino at Euro Live Technologies
February 1, 2017 - October 13, 2025Supported live dealer operations for online casino; provided customer service and ensured game integrity; worked in Riga, Latvia.
Education
Bachelor of Science (Honours) Humanities at National University of Latvia, Riga
January 1, 2020 - January 1, 2024Bachelor of Science (Honours) Humanities at National University of Latvia
January 1, 2020 - January 1, 2024Qualifications
SME badge in content safety
January 11, 2030 - October 13, 2025Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Financial Services
Experience Level
Expert
Intermediate
Intermediate
Intermediate
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