Available to hire
I am Dawood Helmi, a Senior Technical Project Manager with 15+ years leading complex cloud services, AI, IT security, networking, and enterprise infrastructure initiatives. I have delivered multi-million-dollar programs ($5M+), aligning global teams with strategic goals using both agile and waterfall methodologies.
I excel at translating customer needs into scalable roadmaps, defining MVPs, and driving execution across software, infrastructure, and AI research units. I bridge business and technical teams, design tailored process frameworks, and adapt delivery methods to dynamic environments. As an Agile Coach I mentor distributed teams to improve delivery quality and strengthen agile practices.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
German
Advanced
Work Experience
Senior Technical Project Manager at IONOS SE
July 1, 2022 - PresentLed the launch of cloud services, IT infrastructure migrations, and achieved successful certification of IONOS Cloud and Core under C5 and ITGS standards, contributing to securing high-value contracts and meeting key compliance goals.
Senior Technical Project Manager at IONOS SE
July 1, 2022 - PresentLed the launch of cloud services and IT infrastructure migrations; drove successful certification of IONOS Cloud and Core under C5 and ITGS standards, contributing to securing high-value contracts and meeting critical compliance goals. Transformed customer and product requirements into scalable solutions in partnership with sales, product, and engineering teams. Managed project planning, risk mitigation, and stakeholder alignment; regularly briefed CTO and senior management with dashboards, improving decision-making by 80%. Facilitated Steering Committees and governance materials to support strategic roadmap decisions. Implemented tailored process frameworks across departments; as Agile Coach, mentored distributed teams to improve delivery quality and strengthen agile practices.
Senior Technical Project Manager at IONOS SE
July 1, 2022 - PresentLed the launch of cloud services and IT infrastructure migrations; achieved successful certification of IONOS Cloud and Core under C5 and ITGS standards, contributing to securing high-value contracts and meeting critical compliance goals. Translated customer and product requirements into scalable solutions with sales, product, and engineering teams. Drove project planning, risk mitigation, and stakeholder alignment; regularly briefed CTO and top management with dashboards, improving decision-making by 80%. Facilitated Steering Committees and governance materials to support strategic road map decisions. Implemented tailored process frameworks across departments; as Agile Coach mentored distributed teams to improve delivery quality and strengthen agile practices.
Senior Technical Project Manager at IONOS SE
July 1, 2022 - PresentLed the launch of cloud services, IT infrastructure migrations, and the successful certification of IONOS Cloud and Core under C5 and ITGS standards, directly contributing to securing high-value contracts and meeting critical compliance goals. Transformed customer/product requirements into scalable solutions in partnership withSales, Product, and Engineering teams. Drove project planning, risk mitigation, and stakeholder alignment; regularly briefed CTO and senior management with dashboards, improving decision-making by 80%. Facilitated steering committees and prepared governance materials to support strategic road map decisions. Collaborated across departments to introduce tailored process frameworks and, as Agile Coach, mentored distributed teams to improve delivery quality and strengthen agile practices.
Senior Technical Project & Product Manager at 2X GmbH
June 30, 2022 - October 13, 2025Led both product and project management for an AI-driven real-time call transcription platform combining speech recognition, NLP-based coaching, and CRM integration. Collaborated with AI researchers to align model training with sprint planning and ensure timely, high-quality releases. Owned the product roadmap and backlog; introduced Scrum practices and built OKR dashboards. Redesigned internal workflows and customer support operations to improve delivery speed and team responsiveness.
Senior Technical Project & Product Manager at 2X GmbH
June 1, 2022 - October 13, 2025Led both product and project management for an AI-driven real-time call transcription platform, combining speech recognition, NLP-based coaching, and CRM integration. Owned the product road map and backlog, introduced Scrum practices, and built OKR dashboards to support strategic decision-making.
Senior Technical Project & Product Manager at 2X GmbH
June 1, 2022 - October 13, 2025Led both product and project management for an AI-driven real-time call transcription platform with speech recognition, NLP-based coaching, and CRM integration. Worked closely with AI researchers and engineers to align model training with sprint planning and ensure timely, high-quality releases. Owned the product road map and backlog in collaboration with the CTO, translating user and business needs into clear, actionable features. Introduced Scrum practices across teams, coached on agile principles, improving delivery rhythm and cross-team coordination. Built OKR dashboards and planning tools to support visibility and strategic decision-making. Redesigned internal workflows and customer support operations, significantly improving delivery speed and team responsiveness.
Senior Technical Project & Product Manager at 2X GmbH
June 1, 2022 - October 13, 2025Led both product and project management for an AI-driven real-time call transcription platform combining speech recognition, NLP-based coaching, and CRM integration. Worked closely with AI researchers and engineers to align model training with sprint planning and ensure timely, high-quality releases. Owned the product roadmaps and backlog in collaboration with the CTO, translating user and business needs into clear, actionable features. Introduced Scrum practices across teams, improving delivery rhythm and cross-team coordination. Built OKR dashboards and planning tools to support visibility and strategic decision-making.
Telephony Product Owner at Zalando SE
May 31, 2020 - October 13, 2025Led design, deployment, and support of VoIP and contact center solutions across a complex multi-site infrastructure. Delivered the 'New VoIP Service Provider' project, achieving €1.2M cost savings and a 73.6% reduction over a four-year contract. Used performance metrics and user feedback to drive service enhancements; developed high- and low-level designs and contributed to customer onboarding.
Telephony Product Owner at Zalando SE
May 1, 2020 - October 13, 2025Led the design, deployment, and support of VoIP and contact center solutions across a complex multi-site infrastructure. Delivered the New VoIP Service Provider project with significant cost savings and implemented high- and low-level solution designs.
Telephony Product Owner at Zalando SE
May 1, 2020 - October 13, 2025Led design, deployment, and support of VoIP and contact center solutions across a complex, multi-site infrastructure. Delivered the 'New VoIP Service Provider' project, achieving €1.2M in minimum cost savings and a 73.6% reduction over a four-year contract. Used performance metrics and user feedback to drive service enhancements. Developed both high-level and low-level solution designs, contributing to detailed technical documentation and customer onboarding to ensure product alignment. Played a key role in Zalando’s global telephony initiative by collaborating with infrastructure, security, and service teams to align on strategy and execution.
Telephony Product Owner at Zalando SE
May 1, 2020 - October 13, 2025Led design, deployment, and support of VoIP and contact center solutions across a complex, multi-site infrastructure. Delivered the ‘New VoIP Service Provider’ project, achieving €1.2M in cost savings and a 73.6% reduction over a four-year contract. Used performance metrics and user feedback to drive service enhancements. Developed both high-level and low-level solution designs and contributed to detailed technical documentation and customer onboarding efforts. Played a key role in Zalando’s global telephony initiative, aligning with infrastructure, security, and service teams to execute on strategy.
Technical Project Manager at Orange Business Services
January 1, 2017 - October 13, 2025Led end-to-end VoIP service projects for hosted and on-premises environments, including scoping, effort estimation, scheduling, budgeting, and delivery. Managed stakeholder engagement, refined requirements during quoting, integrated deliverables, and communicated status while mitigating risks. Served as the primary customer liaison for all voice-related initiatives.
Technical Project Manager at Orange Business Services
December 31, 2016 - October 13, 2025Led end-to-end VoIP service projects for hosted and on-premises environments including scoping, effort estimation, scheduling, budgeting, and delivery. Managed stakeholder engagement: refined requirements during quoting, deliverables, status updates, and risk mitigation across the project lifecycle. Coached and mentored PMO team members while serving as primary customer liaison for voice-related initiatives.
Technical Project Manager at Orange Business Services
December 1, 2016 - October 13, 2025Led end-to-end VoIP service projects for hosted and on-premises environments, including scoping, effort estimation, scheduling, budgeting, and delivery; refined requirements, integrated deliverables, and managed risks throughout project lifecycles.
Customer Success Manager at Orange Business Services
January 31, 2013 - October 13, 2025Primary contact for enterprise customers, ensuring smooth onboarding, product adoption, and ongoing relationship management; identified churn risks and implemented strategies to improve customer experience and retention.
Customer Success Manager at Orange Business Services
January 31, 2013 - October 13, 2025Primary contact for enterprise customers, ensuring smooth onboarding, product adoption, and ongoing relationship management. Conducted business reviews, monitored SLAs, and coordinated with internal teams to maintain high customer satisfaction and resolve issues effectively. Proactively identified churn risks and implemented strategies to improve customer experience and retention.
Customer Success Manager at Orange Business Services
January 31, 2013 - October 13, 2025Primary contact for enterprise customers, ensuring smooth onboarding, product adoption, and ongoing relationship management. Conducted business reviews, monitored SLAs, and coordinated with internal teams to maintain high customer satisfaction and effectively resolve issues. Proactively identified churn risks and implemented strategies to improve customer experience and retention.
Customer Success Manager at Orange Business Services
January 31, 2013 - October 13, 2025Primary contact for enterprise customers, ensuring smooth onboarding, product adoption, and ongoing relationship management. Conducted business reviews, monitored SLAs, and coordinated with internal teams to maintain high customer satisfaction and effectively resolve issues. Proactively identified churn risks and implemented strategies to improve customer experience and retention.
Technical Support Team Lead at Orange Business Services
January 31, 2011 - October 13, 2025Led an 8-person second-line support team; tracked KPIs, drove service improvement plans, and represented the team in customer meetings and service reviews.
Technical Support Team Lead at Orange Business Services
January 31, 2011 - October 13, 2025Led an 8-member 2nd level technical support team. Measured and monitored team KPIs and managed the service improvement plan. Represented the team in customer meetings and service reviews. Defined SMART goals and objectives for all team members.
Technical Support Team Lead at Orange Business Services
January 31, 2011 - October 13, 2025Led an 8-member second-level technical support team. Measured and monitored team KPIs, managed service improvement plans, and represented the team in customer meetings and service reviews. Defined SMART goals and objectives for all team members.
Field & Implementation Engineer at Link dot Net
June 30, 2007 - October 13, 2025Performed field work installing and troubleshooting POPs, trunks, DID numbers, and local loops; acted as second-level escalation for NOC; conducted training sessions for technicians; supported released line and internal network projects.
Field & Implementation Engineer at Link dot Net
June 30, 2007 - October 13, 2025Dual role combining field work and project coordination. Installed and trouble-shot POPs, trunks, DIDs, and local loops; configured Cisco and Juniper equipment. Acted as second-level escalation for the NOC, resolved complex hardware/software issues, and conducted training sessions for technicians. Later focused on delivering leased line and internal network projects, ensuring timely implementation and customer satisfaction. Supported project managers in scope control, risk mitigation, and capacity-driven upgrades such as DSL expansion.
Field & Implementation Engineer at Link dot Net
June 30, 2007 - October 13, 2025Dual role combining technical fieldwork and project coordination. Installed and troubleshoot POPs, trunks, DID numbers, and local loops; configured Cisco and Juniper equipment. Served as second-level escalation for the NOC, resolved complex hardware/software issues, and conducted training sessions for technicians; later focused on delivering leased line and internal network projects with timely implementation and customer satisfaction.
Field & Implementation Engineer at Link dot Net
June 1, 2007 - October 13, 2025Dual role combining technical field work and project coordination. Installed and trouble-shot POTS, trunks, DID numbers, and local loops; configured Cisco and Juniper equipment. Acted as second-level escalation for NOC issues, resolved complex hardware/software issues, and conducted training sessions for technicians. Later focused on delivering licensed line and internal network projects, ensuring timely implementation and customer satisfaction.
Education
Bachelor's in Communications and Electronics Engineering at Tanta University
January 11, 2030 - January 1, 2005Bachelor's degree in Communication and Electronics Engineering at Tanta University
January 11, 2030 - January 1, 2005Bachelor's in Communications and Electronics Engineering at Tanta University, Egypt
January 11, 2030 - September 1, 2005Bachelor’s in Communications and Electronics Engineering at Tanta University
January 11, 2030 - September 1, 2005Qualifications
PMI-ACP Agile Certified Practitioner
February 1, 2022 - October 13, 2025PgMP Program Management Professional
January 11, 2030 - October 13, 2025PMP Project Management Professional
July 1, 2009 - October 13, 2025ITIL V3 Certified
January 11, 2030 - October 13, 2025Scrum Fundamentals
January 11, 2030 - October 13, 2025Project Management Professional (PMP)
July 1, 2009 - October 13, 2025Agile Certified Practitioner (PMI-ACP)
February 1, 2022 - October 13, 2025ITIL v3 Certification
January 11, 2030 - October 13, 2025Project Management Professional (PMP)
January 11, 2030 - October 13, 2025Agile Certified Practitioner (PMI-ACP)
February 1, 2022 - October 13, 2025Scrum Fundamentals
January 11, 2030 - October 13, 2025ITIL V3 Certification
January 11, 2030 - October 13, 2025PgMP Training
January 11, 2030 - October 13, 2025PMI-PMP Training
January 11, 2030 - October 13, 2025Agile Certified Practitioner (PMI-ACP)
February 1, 2022 - October 13, 2025Scrum Fundamentals
January 11, 2030 - October 13, 2025Project Management Professional (PMP) Certification
July 1, 2009 - October 13, 2025ITIL v3 Certification
January 11, 2030 - October 13, 2025Industry Experience
Software & Internet, Telecommunications, Professional Services, Media & Entertainment, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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