Available to hire
Hi, I’m Christen WalkerLaurel, a Strategic Operations and Project Management specialist with 8+ years of experience driving cross-functional coordination, executive reporting, and performance management in regulated and technology-driven environments. I excel at aligning organizational priorities with actionable plans, fostering collaboration across diverse teams, and equipping executives with data, dashboards, and systems to make sound decisions.\n\nThroughout my career, I’ve built streamlined workflows that enhance accountability and organizational impact, managed budgets and financial alignment, and led remote, cross-functional collaborations with executives and stakeholders to deliver measurable results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Work Experience
IT Project Manager Specialist at Spatial Front Inc. (FDA Contract)
July 1, 2023 - PresentPartner with senior leaders to align fiscal year project portfolios with strategic priorities, surfacing funding needs, risks, and opportunities. Lead development of executive-ready dashboards and KPI reports in Tableau and Power BI, providing actionable insights for investment decisions and performance tracking. Coordinate cross-functional scorecard cycles, ensuring timely submissions, dependency management, and alignment across IT, finance, and operations teams. Serve as a liaison between investment managers, program leads, and finance to maintain accurate cost projections and reporting against budget allocations. Support executive briefing cycles by packaging operational data into clear reports and presentations for decision-making.
Operations Analyst at Conference of State Bank Supervisors
July 1, 2023 - October 13, 2025Managed nationwide licensing program operations, ensuring compliance with evolving regulatory and funding requirements. Produced weekly and quarterly performance reports for executive leadership and board-level audiences, increasing transparency and enabling data-driven decisions. Collaborated with finance and compliance teams to monitor budget alignment and mitigate risk across multiple licensing programs. Facilitated cross-team coordination to resolve complex client issues, elevating customer satisfaction and strengthening organizational relationships.
Mortgage Loan Processor at First Guarantee Mortgage Corporation
November 1, 2017 - October 13, 2025Coordinated multi-stakeholder processes to ensure smooth and timely loan closings under strict compliance requirements. Acted as primary liaison for clients, underwriters, and vendors, maintaining accountability and meeting financial regulatory standards.
Financial Sales Consultant at PNC Bank
February 1, 2016 - October 13, 2025Delivered tailored financial solutions to clients while ensuring compliance with risk management policies. Built long-term customer relationships and collaborated with internal partners to align client needs with institutional priorities.
IT Project Manager Specialist at Spatial Front Inc. (FDA Contract)
July 1, 2023 - PresentLed alignment of fiscal year project portfolios with strategic priorities, surfacing funding needs, risks, and opportunities for senior leadership. Developed executive-ready dashboards and KPI reports in Tableau and Power BI to guide investment decisions and performance tracking. Coordinated cross-functional scorecard cycles across IT, finance, and operations, ensuring timely submissions and dependency management. Served as a liaison among investment managers, program leads, and finance to maintain accurate cost projections and reporting against budget allocations. Supported executive briefing cycles by translating operational data into clear reports and presentations for decision-making.
Operations Analyst at Conference of State Bank Supervisors
July 1, 2023 - October 13, 2025Managed nationwide licensing program operations, ensuring compliance with evolving regulatory and funding requirements. Produced weekly and quarterly performance reports for executive leadership and board-level audiences, increasing transparency and enabling data-driven decisions. Collaborated with finance and compliance teams to monitor budget alignment and mitigate risk across multiple licensing programs. Facilitated cross-team coordination to resolve complex client issues, elevating customer satisfaction and strengthening organizational relationships.
Mortgage Loan Processor at First Guarantee Mortgage Corporation
November 1, 2017 - October 13, 2025Coordinated multi-stakeholder processes to ensure smooth and timely loan closings under strict compliance requirements. Acted as primary liaison for clients, underwriters, and vendors, maintaining accountability and meeting financial regulatory standards.
Financial Sales Consultant at PNC Bank
February 1, 2016 - October 13, 2025Delivered tailored financial solutions to clients while ensuring compliance with risk management policies. Built long-term customer relationships and collaborated with internal partners to align client needs with institutional priorities.
Education
B.A., Public Relations at Bennett College
January 11, 2030 - October 13, 2025M.S., IT Project Management (in progress) at University of Maryland Global Campus
January 11, 2030 - January 1, 2028B.A., Public Relations at Bennett College
January 11, 2030 - October 13, 2025M.S., IT Project Management at University of Maryland Global Campus
January 11, 2030 - January 1, 2028Qualifications
Project Management Professional (PMP)
January 11, 2030 - January 1, 2025Project Management Professional (PMP) – In progress
January 11, 2030 - January 1, 2025Industry Experience
Financial Services, Professional Services, Government, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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