Sr. Manager – Salesforce (Remote) at Netwrix

Led end-to-end Salesforce implementations and the project lifecycle, managing a cross-functional team of 10 to deliver projects on time and within budget. Customized Salesforce Sales, Service, Marketing Clouds, and CPQ; implemented Einstein Analytics and Experience Cloud; designed omnichannel Service Cloud routing and unified customer profiles from multiple data sources to improve data synchronization and customer insights. Trained users and partnered with stakeholders to translate business goals into scalable Salesforce solutions, driving an 80% increase in operational efficiency and 95% customer satisfaction.

Sr. Salesforce Technical Lead/Manager (Remote) at Cigna

Directed cross-functional activities for Salesforce Sales/Service/Marketing Cloud programs, including Oracle Eloqua integrations. Led campaigns, data management, and platform optimizations; produced technical documentation and test plans; built data-driven audience segments using Data Cloud and supported cross-functional initiatives such as ABM, CX, attribution, and personalization.

Salesforce Product Owner (Remote) at HP (Hewlett-Packard)

Led design and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud; managed lifecycle, workflows, approvals, reports, and CPQ; implemented E-commerce and AI-enabled analytics; integrated third-party tools and delivered Power BI dashboards for sales and service analytics.

Salesforce Program Manager at United Airlines

Directed a portfolio of Salesforce projects (Sales Cloud, Marketing Cloud, Pardot) with regional rollout. Led discovery, design, development, testing, and deployment using Agile/Waterfall approaches; oversaw data migration, app integrations, and performance testing; coordinated teams across engineering, QA, and security to ensure timely delivery and governance.

IT & Salesforce Support Supervisor at CVR Associates, Inc

Administrated Salesforce CRM, created automated lead routing and escalation, configured security and sharing rules, gathered requirements, performed data migration, and built reports/dashboards; led data validation, governance, and integration tasks.

Salesforce Product Manager at CVS Health

Led Salesforce product strategy and end-to-end Salesforce implementation across Sales, Service, and Marketing Cloud; defined requirements, prioritized features, and delivered healthcare-aligned CRM solutions to improve lead generation and case handling; ensured HIPAA/HITECH compliance and trained users.

Salesforce Data Architect at MV Transportation

Designed data architecture for large-scale Salesforce deployments, led data migrations, and established data governance. Built ETL pipelines, integrated TMS with Salesforce, and implemented Data Cloud Genie to enable real-time insights for operations and fleet management.

Salesforce Administrator at Northeastern Illinois University

Customized Salesforce for student accounts and admissions, managed security and access, evaluated AppExchange apps, and supported integrations with legacy systems. Built reports, dashboards, workflows, validation rules, and provided training and data quality governance.