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Hi, I’m Deepa Patel, a people-focused, results-driven operations leader with 15+ years of experience guiding teams through transformation, capability uplift, and HR system design. I’m passionate about building compliant, people-first frameworks that align Australian legislation with global best practices to enable high-performing, inclusive cultures in dynamic, high-growth environments. I excel at translating strategic goals into operational outcomes, coaching leaders, resolving workplace issues with empathy, and driving continuous improvement through HR processes and data-driven decision-making. I enjoy partnering with cross-functional and offshore teams to support new initiatives with robust HR setup, and I bring Six Sigma Black Belt training and a track record of delivering tangible value.…Hi, I’m Deepa Patel, a people-focused, results-driven operations leader with 15+ years of experience guiding teams through transformation, capability uplift, and HR system design. I’m passionate about building compliant, people-first frameworks that align Australian legislation with global best practices to enable high-performing, inclusive cultures in dynamic, high-growth environments. I excel at translating strategic goals into operational outcomes, coaching leaders, resolving workplace issues with empathy, and driving continuous improvement through HR processes and data-driven decision-making. I enjoy partnering with cross-functional and offshore teams to support new initiatives with robust HR setup, and I bring Six Sigma Black Belt training and a track record of delivering tangible value.

Deepa Patel

Project Manager, Designer, Brand Designer, +1

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Hi, I’m Deepa Patel, a people-focused, results-driven operations leader with 15+ years of experience guiding teams through transformation, capability uplift, and HR system design. I’m passionate about building compliant, people-first frameworks that align Australian legislation with global best practices to enable high-performing, inclusive cultures in dynamic, high-growth environments. I excel at translating strategic goals into operational outcomes, coaching leaders, resolving workplace issues with empathy, and driving continuous improvement through HR processes and data-driven decision-making. I enjoy partnering with cross-functional and offshore teams to support new initiatives with robust HR setup, and I bring Six Sigma Black Belt training and a track record of delivering tangible value.…Hi, I’m Deepa Patel, a people-focused, results-driven operations leader with 15+ years of experience guiding teams through transformation, capability uplift, and HR system design. I’m passionate about building compliant, people-first frameworks that align Australian legislation with global best practices to enable high-performing, inclusive cultures in dynamic, high-growth environments. I excel at translating strategic goals into operational outcomes, coaching leaders, resolving workplace issues with empathy, and driving continuous improvement through HR processes and data-driven decision-making. I enjoy partnering with cross-functional and offshore teams to support new initiatives with robust HR setup, and I bring Six Sigma Black Belt training and a track record of delivering tangible value.

Available to hire

Hi, I’m Deepa Patel, a people-focused, results-driven operations leader with 15+ years of experience guiding teams through transformation, capability uplift, and HR system design. I’m passionate about building compliant, people-first frameworks that align Australian legislation with global best practices to enable high-performing, inclusive cultures in dynamic, high-growth environments.

I excel at translating strategic goals into operational outcomes, coaching leaders, resolving workplace issues with empathy, and driving continuous improvement through HR processes and data-driven decision-making. I enjoy partnering with cross-functional and offshore teams to support new initiatives with robust HR setup, and I bring Six Sigma Black Belt training and a track record of delivering tangible value.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Gujarati

Fluent

Hindi

Fluent

Work Experience

Operations & Project Manager at Life & Insurance

November 24, 2023 - October 14, 2025

Developed and implemented people policies and onboarding frameworks aligned with Australian employment legislation, ensuring legal compliance and clarity across remote teams in a start-up environment. Led a hybrid operations team to meet SLA/KPI benchmarks, internalised lead generation to reduce vendor reliance, and partnered with IT to upgrade HR systems, including UAT and stakeholder communications. Built robust compliance frameworks and recruited, trained, and retained high-performing staff, focusing on capability development and engagement, while resolving escalated workplace issues with empathy. Collaborated with cross-functional and offshore teams to support new initiatives through robust HR setup, reporting, and data-driven decision making.

Operations & Project Manager at Life & Insurance

November 24, 2023 - October 14, 2025

Developed and implemented people policies and onboarding frameworks aligned with Australian employment legislation, ensuring legal compliance and clarity across remote teams in a start-up environment. Assisted in end-to-end recruitment, onboarding, and cultural integration. Led hybrid operations teams with SLA/KPI benchmarks; reduced vendor reliance by internalising lead generation and embedding in-house capability as part of broader business transformation. Designed and developed reporting systems supporting profitability and bonus structures. Partnered with IT for system upgrades, led UAT, resolved workflow bottlenecks, and built robust compliance frameworks. Recruited, trained, and retained high-performing staff, focusing on capability development, engagement, and retention strategies. Resolved escalated complaints with empathy, ensuring customer satisfaction and regulatory compliance. Collaborated with remote and offshore teams to ensure timely communication and cross-regional cons

Integration Consultant (PMO) at AXA Asia Pacific

December 14, 2012 - October 14, 2025

Conducted comprehensive FTE and process analysis, identifying inefficiencies and delivering actionable recommendations that improved cost effectiveness and workflows. Standardized underwriting and claims procedures and accelerated data delivery by influencing internal reporting teams to provide critical project data within hours. Led UAT for legacy integration and Oracle Document Converter rollout, resolving defects and ensuring user adoption, while maintaining stakeholder trust and project momentum.

Integration Consultant (PMO) at AXA Asia Pacific

December 14, 2012 - October 14, 2025

Conducted FTE and process analyses to identify inefficiencies and cost-saving opportunities. Standardized workflows across Underwriting and Claims, improving data reporting speed and decision-making. Drove change adoption through stakeholder engagement and cross-functional collaboration.

WM & FP Registrations Team Manager at AXA Asia Pacific

April 25, 2012 - October 14, 2025

Reduced operational costs by $250K over five years by eliminating 98% of printing expenses through digital transformation. Reengineered workflows to enable same-day processing, improving turnaround time and service delivery. Built a cross-functional, agile team with 80% trained across core processes, ensuring resource flexibility and strong performance; managed a $720K budget with <10% variance while achieving KPIs.

WM & FP Registrations Team Manager at AXA Asia Pacific

April 25, 2012 - October 14, 2025

Reduced operational costs by digital transformation, eliminating 98% of printing expenses and enabling same-day processing. Reengineered workflows, built a cross-functional team across core processes, and managed a $720K budget with minimal variance. Led performance and capability assessments to support development and succession planning.

Reporting Team Manager at AXA Asia Pacific

February 27, 2011 - October 14, 2025

Introduced team rituals and communication rhythms to enhance transparency and belonging in a high-change environment. Improved team performance ratings from below expectations to exceeding benchmarks across 80% of KPIs through structured development and coaching, aligning KPIs with strategic objectives and supporting bonus decisions. Led performance management and scorecard processes across Operations, and designed coaching programs to uplift capability and support Six Sigma accreditation. Automated Six Sigma and executive reporting tools, reducing reporting time by 80% and enabling data-driven root cause analysis.

Reporting Team Manager at AXA Asia Pacific

February 27, 2011 - October 14, 2025

Introduced rituals and scorecards to enhance transparency and collaboration in a high-change environment. Improved team performance ratings and aligned KPIs with strategic objectives. Automated Six Sigma and executive reporting tools, reducing reporting time by 80% and enabling data-driven root cause analysis.

Strategic & Reporting Analyst at AXA Asia Pacific

March 31, 2010 - October 14, 2025

Initiated and led a Six Sigma Black Belt project delivering $850,000 in savings by reducing offsite document storage. Designed and implemented performance dashboards and HR metrics aligned with strategic goals to support Board-level reporting and decision-making. Automated high-volume operational reports to reduce manual effort and data errors, improving reporting efficiency. Partnered with senior leaders, including the COO and five GMs, to provide analytical insights that drove process improvements and strategic alignment.

Strategic & Reporting Analyst at AXA Asia Pacific

March 31, 2010 - October 14, 2025

Led Six Sigma Black Belt project delivering $850K in savings by reducing offsite document storage costs. Designed dashboards and HR metrics for Board-level reporting. Automated high-volume reports and partnered with senior leaders to drive process improvements and strategic alignment.