Available to hire
Hi, I’m Bruce Milam—a dynamic Team Lead, Financial Consultant, and Media Personality with 15+ years of experience driving revenue growth, closing high-value deals, and building lasting client relationships. I specialize in sales leadership, business finance, and multimedia production, and I’m passionate about empowering businesses and communities through financial literacy and innovative media strategies.
I excel at leading teams, optimizing CRM and workflows, and delivering engaging content across radio, TV, and digital platforms. Whether I’m negotiating funding, coaching teammates, or producing compelling brand narratives, I bring energy, integrity, and a track record of results to every project.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Team Lead & Senior Loan Representative at Brite Cap
June 1, 2022 - PresentMembership Representative at Nielsen TV Ratings
August 31, 2021 - October 14, 2025Customer Service & Sales Representative at FreeRateUpdate.com
June 30, 2022 - October 14, 2025Radio Host & Producer at KUNV / KCEP (9 1 5 KUNV / 88.1 KCEP)
December 31, 2022 - October 14, 2025Social Media Manager at National Street Teams
December 31, 2021 - October 14, 2025Marketing Agent at Wyndham Destinations
December 31, 2019 - October 14, 2025B2B Sales & Merchandising Consultant at The Smell Good Co.
December 31, 2019 - October 14, 2025Team Lead & Senior Loan Representative at Brite Cap
June 1, 2022 - PresentLed a team of 12+ loan representatives in a fast-paced call center, providing training, mentoring, and performance optimization; closed $5M+ in funding and processed 1,600+ applications; expert in structuring loans from $5K–$300K; implemented new CRM workflows and operational processes to increase efficiency and deal flow; achieved MVP Awards and top performance recognitions; delivered strategic financial solutions to clients.
Membership Representative at Nielsen TV Ratings
August 31, 2021 - October 14, 2025Recruited, onboarded, and managed households for Nielsen's national TV ratings program; built trust with diverse families, educated them on the value of ratings while maintaining strict confidentiality and compliance; conducted in-person visits and remote outreach; gathered and analyzed household demographic data for nationwide reporting; consistently ranked among top performers.
Customer Service & Sales Representative at FreeRate Update
June 30, 2022 - October 14, 2025Handled 500+ inbound calls daily assisting clients with home loans and refinancing; connected clients with top lenders nationwide; identified best-fit financial solutions and maintained high service quality; recognized for consistently delivering exceptional customer service.
Radio Host & Producer at 91.5 KU NV / 88.1 KC EP
December 31, 2022 - October 14, 2025Hosted and produced radio shows such as The Boss Roundtable and Keepin’ It 100 with Mel & Bruce; led guest interviews and created engaging content; engineered and edited shows using Adobe Audition & Pro Tools; produced PSAs and commercials; expanded brand awareness through marketing, sponsorships, and social media campaigns.
Social Media Manager at National Street Teams
December 31, 2021 - October 14, 2025Designed and executed social media campaigns to boost engagement across Facebook, Instagram, and LinkedIn; produced high-quality content, copywriting, and brand strategies aligned with client goals.
Marketing Agent at Wyndham Destinations
December 31, 2019 - October 14, 2025Generated leads for timeshare sales and contributed to revenue growth; coordinated marketing activities and client communications to drive occupancy and sales.
B2B Sales & Merchandising Consultant at The Small Good Co.
December 31, 2019 - October 14, 2025Managed 100+ retail accounts, developing replenishment and promotional strategies; trained and led sales teams, improving performance and revenue growth.
Team Lead & Senior Loan Representative
June 1, 2022 - PresentLeads a fast-paced team of 12+ loan representatives; trains, mentors, and optimizes performance. Secured $5M+ in funding, processed 1,600+ applications, and implemented CRM workflows to increase efficiency and deal flow. Delivered financial strategies to clients, securing repeat business and renewals. Expertise in driving revenue growth and closing high-value deals.
Membership Representative at Nielsen TV Ratings
August 1, 2021 - October 14, 2025Recruited, onboarded, and managed households for Nielsen's national TV audience measurement program; built trust with diverse families and educated them on rating value; maintained confidentiality and compliance; contributed to nationwide reporting.
Customer Service & Sales Representative at FreeRate Update .com
June 1, 2022 - October 14, 2025Handled inbound calls daily assisting clients with home loans and refinancing; connected clients with top lenders nationwide; delivered exceptional customer service.
Radio Host & Producer at 91.5 KUVN / 88.1 KCEP
June 30, 2022 - October 14, 2025Hosted and produced radio shows, led interviews, and created engaging content; engineered and edited shows using Adobe Audition & Pro Tools; produced PSAs and commercials; expanded brand awareness through marketing and sponsorships.
Social Media Manager at National Street Teams
January 1, 2021 - October 14, 2025Designed and executed social media campaigns to boost engagement across Facebook, Instagram, and LinkedIn; produced high-quality content, copywriting, and brand strategies; educated clients on the value of ratings while maintaining confidentiality and compliance; conducted in-person and remote outreach; analyzed household demographic data for nationwide reporting; consistently ranked among top performers; improved outreach scripts with management; recognized with 5x Simply Excellent Awards.
Customer Service & Sales Representative at Script to Bench
June 1, 2021 - October 14, 2025Handled inbound calls for home loans and refinancing; connected clients with top lenders; delivered exceptional customer service and built best-fit financial solutions.
Radio Host & Producer at 91.5 KU NV / 88.1 KCEP
June 1, 2022 - October 14, 2025Hosted and produced radio shows; led interviews and created engaging content; engineered and edited shows; expanded brand awareness through marketing and social media campaigns.
Marketing Agent at Wyndham Destinations
January 1, 2019 - October 14, 2025Generated marketing activity and client engagement for destination marketing; supported sales initiatives and brand visibility.
B2B Sales & Merchandising Consultant at The Smell Good Co.
January 1, 2019 - October 14, 2025Managed 100+ retail accounts; developed replenishment and promotional strategies; trained and led sales teams to improve performance and revenue growth.
Team Lead & Senior Loan Representative at Brite Cap
June 1, 2022 - PresentLead a team of 12+ loan representatives in a fast-paced call center, training, mentoring, and optimizing performance. Closed $5M+ in funding and processed 1,600+ applications; expert in structuring loans from $5K – $300K. Implemented new CRM workflows and operational processes to increase efficiency and deal flow. Achieved 7 MVP Awards and 10+ contest wins for top-tier sales performance. Delivered financial strategies to clients, securing repeat business and renewals.
Membership Representative at Nielsen TV Ratings
August 1, 2021 - October 14, 2025Recruited, onboarded, and managed households for Nielsen's national TV audience measurement program. Built trust with diverse families, educating them on the value of ratings while maintaining strict confidentiality and compliance. Conducted in-person visits and remote outreach; adapted strategies during the pandemic to maintain enrollment success. Gathered, documented, and analyzed household demographic data, ensuring accuracy for nationwide reporting. Consistently ranked among the top performers nationwide in household recruitment and retention. Partnered with management to refine outreach scripts, improving engagement and conversion rates. Recognized with 5× Simply Excellent Awards for excellence in customer engagement, leadership, and recruitment impact.
Customer Service & Sales Representative at FreeRateUpdate.com
June 1, 2022 - October 14, 2025Handled 500+ inbound calls daily assisting clients with home loans and financing. Connected clients with top lenders nationwide, ensuring best-fit financial solutions. Recognized for consistently delivering exceptional customer service.
Radio Host & Producer at KUNV / KCEP (Radio Stations)
January 1, 2022 - October 14, 2025Hosted and produced radio shows (The Boss Roundtable, Keeping It 100 with Mel & Bruce), leading interviews and creating engaging content. Engineered and edited shows using Adobe Audition & Pro Tools; produced PSAs and commercials. Expanded brand awareness through marketing, sponsorships, and social media campaigns.
Social Media Manager at National Street Teams
January 1, 2021 - October 14, 2025Designed and executed social media campaigns to boost engagement across Facebook, Instagram, and LinkedIn. Produced high-quality content, copywriting, and brand strategies aligned with client goals.
Marketing Agent at Wyndham Destinations
January 1, 2019 - October 14, 2025Generated leads and prequalified prospects for timeshare sales; contributed to $500K+ revenue.
B2B Sales & Merchandising Consultant at The Smell Good Co.
January 1, 2019 - October 14, 2025Managed 100+ retail accounts, developing replenishment and promotional strategies. Trained and led sales teams, improving performance and revenue growth.
Team Lead
June 1, 2022 - PresentLed a team of 12+ loan representatives in a fast-paced call center, providing training, mentoring, and performance optimization. Implemented new CRM workflows and operational processes to improve deal flow. Drove $5M+ in funded funding and processed 1,600+ applications; specialized in structuring loans from $5K to $300K. Achieved MVP Awards and contributed to high-value client engagements through financial strategies and renewals.
Membership Representative at Nielsen
August 31, 2021 - October 14, 2025Recruited, onboarded, and managed households for Nielsen’s national TV audience measurement program. Built trust with diverse families, educated them on the value of ratings, and maintained strict confidentiality and compliance. Conducted in-person visits and remote outreach; gathered and analyzed household data to support nationwide reporting; consistently ranked among top performers in recruitment and retention.
Customer Service & Sales Representative at FreeRateUpdate.com
June 30, 2022 - October 14, 2025Handled 500+ inbound calls daily assisting clients with home loans and refinancing. Connected clients with top lenders nationwide to secure best-fit financial solutions. Recognized for consistently delivering exceptional customer service and helping clients secure favorable terms.
Radio Host & Producer at KU/NVR & KC EP
December 31, 2022 - October 14, 2025Hosted and produced radio shows, conducted interviews, and created engaging content. Engineered and edited shows using Adobe Audition and Pro Tools; produced PSAs and commercials. Expanded brand awareness through sponsorships and social media campaigns.
Social Media Manager at National Street Teams
December 31, 2021 - October 14, 2025Designed and executed social media campaigns to boost engagement across Facebook, Instagram, and LinkedIn. Produced high-quality content, copywriting, and brand-aligned strategies to support client goals. Analyzed performance data to optimize outreach and recruitment.
Marketing Agent at Wyndham Destinations
December 31, 2019 - October 14, 2025Generated leads and prequalified prospects for timeshare sales; contributed to revenue growth and customer engagement through targeted marketing efforts.
B2B Sales & Merchandising Consultant at The Smell Good Co.
December 31, 2019 - October 14, 2025Managed 100+ retail accounts; developed replenishment and promotional strategies. Trained and led sales teams to improve performance and revenue growth.
Team Lead & Senior Loan Representative at BriteCap
June 1, 2022 - PresentLed a team of 12+ loan representatives in a fast-paced call center, providing training, mentoring, and performance optimization. Closed $5M+ in funding and processed 1,600+ applications; expert in structuring loans from $5K–$300K. Implemented CRM workflows and new processes to boost efficiency and deal flow. Earned 7 MVP Awards and 10+ sales contest wins; delivered tailored financial strategies to clients, resulting in repeat business and renewals.
Membership Representative at Nielsen TV Ratings
August 1, 2021 - October 14, 2025Recruited, onboarded, and managed households for Nielsen’s national TV audience measurement program. Built trust with diverse families while ensuring confidentiality and compliance. Conducted in-person visits and remote outreach, adapting strategies during the pandemic. Collected and analyzed household demographic data for nationwide reporting; consistently ranked among top performers and helped refine outreach scripts to improve engagement.
Customer Service & Sales Representative at FreeRateUpdate.com
June 1, 2022 - October 14, 2025Handled 500+ inbound calls daily assisting clients with home loans and refinancing. Connected clients with top lenders nationwide to ensure best-fit financial solutions. Recognized for consistently delivering exceptional customer service.
Radio Host & Producer at 91.5 KUNV / 88.1 KCEP
January 1, 2022 - October 14, 2025Hosted and produced radio shows (The Boss Roundtable, Keeping It 100 with Mel & Bruce), conducting interviews and creating engaging content. Engineered and edited shows using Adobe Audition & Pro Tools; produced PSAs and commercials. Expanded brand awareness through marketing, sponsorships, and social media campaigns.
Social Media Manager at National Street Teams
January 1, 2021 - October 14, 2025Designed and executed social media campaigns to boost engagement across Facebook, Instagram, and LinkedIn. Produced high-quality content, copywriting, and brand strategies aligned with client goals.
Marketing Agent at Wyndham Destinations
January 1, 2019 - October 14, 2025Generated leads and prequalified prospects for timeshare sales; contributed to $500K+ revenue.
B2B Sales & Merchandising Consultant at The Smell Good Co.
January 1, 2019 - October 14, 2025Managed 100+ retail accounts, developing replenishment and promotional strategies. Trained and led sales teams, improving performance and revenue growth.
Team Lead & Senior Loan Representative at BriteCap
June 1, 2022 - PresentLead a team of 12+ loan representatives in a fast-paced call center, training, mentoring, and optimizing performance. Closed $5M+ in funding and processed 1,600+ applications; expert in structuring loans from $5K – $300K. Implemented new CRM workflows and operational processes to increase efficiency and deal flow. Achieved 7 MVP Awards and 10+ contest wins for top-tier sales performance. Delivered financial strategies to clients, securing repeat business and renewals.
Membership Representative at Nielsen TV Ratings
August 1, 2021 - October 14, 2025Recruited, onboarded, and managed households for long-term participation in Nielsen’s national TV audience measurement program. Built trust with diverse families, educating them on the value of ratings while maintaining strict confidentiality and compliance. Conducted both in-person visits and remote outreach, adapting strategies during the pandemic to maintain enrollment success. Gathered, documented, and analyzed household demographic data, ensuring accuracy for nationwide reporting. Consistently ranked among the top performers nationwide in household recruitment and retention. Partnered with management to refine outreach scripts, improving engagement and conversion rates. Recognized with 5× Simply Excellent Awards for excellence in customer engagement, leadership, and recruitment impact.
Customer Service & Sales Representative at FreeRateUpdate.com
June 1, 2022 - October 14, 2025Handled 500+ inbound calls daily assisting clients with home loans and refinancing. Connected clients with top lenders nationwide, ensuring best-fit financial solutions. Recognized for consistently delivering exceptional customer service.
Radio Host & Producer at 91.5 KUNV / 88.1 KCEP
December 31, 2022 - October 14, 2025Hosted and produced radio shows (“The Boss Roundtable,” “Keeping It 100 with Mel & Bruce”), leading interviews and creating engaging content. Engineered and edited shows using Adobe Audition & Pro Tools; produced PSAs and commercials. Expanded brand awareness through marketing, sponsorships, and social media campaigns.
Social Media Manager at National Street Teams
December 31, 2021 - October 14, 2025Designed and executed social media campaigns to boost engagement across Facebook, IG, and LinkedIn. Produced high-quality content, copywriting, and brand strategies aligned with client goals.
Marketing Agent at Wyndham Destinations
December 31, 2019 - October 14, 2025Generated leads and prequalified prospects for timeshare sales; contributed to $500K+ revenue.
B2B Sales & Merchandising Consultant at The Smell Good Co.
December 31, 2019 - October 14, 2025Managed 100+ retail accounts, developing replenishment and promotional strategies. Trained and led sales teams, improving performance and revenue growth.
Education
Certification in Radio & Television Media & Public Recognition at Long Beach City College
January 11, 2030 - October 14, 2025Certification in Radio & Television Media & Public Recognition at Long Beach City College
January 11, 2030 - October 14, 2025Certificate at Long Beach City College
January 11, 2030 - October 14, 2025Certification in Radio & Television Media & Public Recognition at Long Beach City College
January 11, 2030 - October 14, 2025Certification in Radio & Television Media & Public Recognition at Long Beach City College
January 11, 2030 - October 14, 2025Certification at Long Beach City College
January 11, 2030 - October 14, 2025Certification in Radio & Television at Long Beach City College
January 11, 2030 - October 14, 2025Certification in Radio & Television at Long Beach City College
January 11, 2030 - October 14, 2025Qualifications
Emmy Award - Surprise Presenter (56th Emmy Awards)
January 11, 2030 - October 14, 2025Surprise Presenter
January 11, 2030 - October 14, 2025Industry Experience
Media & Entertainment, Professional Services, Financial Services, Retail, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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