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I'm Sana Shafeequdheen, a dedicated IT Support Engineer with 7 years of experience in technical support, ERP software, and UI/UX design. I excel in delivering practical solutions, coordinating projects, and building strong customer relationships to ensure successful technology adoption. In my current role as IT Operation Coordinator at Cyber Square, I direct STEM program delivery across 50+ schools, adhere to helpdesk protocols, optimize operations with Jira, design training materials with Canva, and collaborate on LMS mobile app UI/UX using Figma. I bring hands-on ERP, CRM, and database experience and consistently aim to improve user experiences and support processes.…I'm Sana Shafeequdheen, a dedicated IT Support Engineer with 7 years of experience in technical support, ERP software, and UI/UX design. I excel in delivering practical solutions, coordinating projects, and building strong customer relationships to ensure successful technology adoption. In my current role as IT Operation Coordinator at Cyber Square, I direct STEM program delivery across 50+ schools, adhere to helpdesk protocols, optimize operations with Jira, design training materials with Canva, and collaborate on LMS mobile app UI/UX using Figma. I bring hands-on ERP, CRM, and database experience and consistently aim to improve user experiences and support processes.

Sana Shafeequdheen

UI Designer, UX Designer, Web Designer, +5

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I'm Sana Shafeequdheen, a dedicated IT Support Engineer with 7 years of experience in technical support, ERP software, and UI/UX design. I excel in delivering practical solutions, coordinating projects, and building strong customer relationships to ensure successful technology adoption. In my current role as IT Operation Coordinator at Cyber Square, I direct STEM program delivery across 50+ schools, adhere to helpdesk protocols, optimize operations with Jira, design training materials with Canva, and collaborate on LMS mobile app UI/UX using Figma. I bring hands-on ERP, CRM, and database experience and consistently aim to improve user experiences and support processes.…I'm Sana Shafeequdheen, a dedicated IT Support Engineer with 7 years of experience in technical support, ERP software, and UI/UX design. I excel in delivering practical solutions, coordinating projects, and building strong customer relationships to ensure successful technology adoption. In my current role as IT Operation Coordinator at Cyber Square, I direct STEM program delivery across 50+ schools, adhere to helpdesk protocols, optimize operations with Jira, design training materials with Canva, and collaborate on LMS mobile app UI/UX using Figma. I bring hands-on ERP, CRM, and database experience and consistently aim to improve user experiences and support processes.

Available to hire

I’m Sana Shafeequdheen, a dedicated IT Support Engineer with 7 years of experience in technical support, ERP software, and UI/UX design. I excel in delivering practical solutions, coordinating projects, and building strong customer relationships to ensure successful technology adoption.

In my current role as IT Operation Coordinator at Cyber Square, I direct STEM program delivery across 50+ schools, adhere to helpdesk protocols, optimize operations with Jira, design training materials with Canva, and collaborate on LMS mobile app UI/UX using Figma. I bring hands-on ERP, CRM, and database experience and consistently aim to improve user experiences and support processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Hindi

Advanced

Malayalam

Fluent

Arabic

Beginner

Work Experience

IT Operation Coordinator at Cyber Square - AI & Coding for Schools

April 1, 2025 - October 14, 2025

Directed seamless delivery of STEM programs (Robotics, AI, Coding) across 50+ schools; adhered to standard service desk protocols, ensuring all interactions were logged in the helpdesk system; optimized operations using Jira for agile scheduling and resource management; monitored, tracked, and documented requests and resolutions to maintain comprehensive support records; designed engaging training materials and certifications with Canva; collaborated on LMS mobile app development using Figma and Creatie for UI/UX design; built strong school partnerships through effective communication and program excellence.

IT Operation Coordinator at Cyber Square - AI & Coding for Schools

April 1, 2025 - October 14, 2025

Directed seamless delivery of STEM programs (Robotics, AI, Coding) across 50+ schools; adhered to standard service desk protocols; optimized operations using Jira for agile scheduling and resource management; monitored, tracked, and documented requests and resolutions; designed engaging training materials with Canva; collaborated on LMS mobile app development using Figma and Creatie for UI/UX design; built strong school partnerships through effective communication and program excellence.

Application Support Engineer at Logicsoft computer consultancy

January 1, 2023 - October 14, 2025

Installation, Training and supporting Integrated PRO management system consisting of HR management and Payroll systems; followed up with clients to ensure HR & PRO systems are fully functional after troubleshooting; attended pre-sales meetings; requirement gathering and held group meetings to understand modular functionality; handled clients and projects in terms of technical and business support; coordinated with the Technical Director on current programming tasks; upgraded and deployed software in case of enhancements or core releases; properly escalated unresolved issues to appropriate internal teams.

Application Support Engineer at Logicsoft Computer Consultancy

January 1, 2023 - October 14, 2025

Installation, training and supporting Integrated PRO management system (HR management and Payroll); followed up with clients to ensure HR & PRO systems are fully functional after troubleshooting; attended pre-sales meetings; requirement gathering and group meetings to understand modular functionality; handled clients and projects in terms of technical and business support; coordinated with the Technical Director on current programming tasks; upgraded and deployed software; properly escalated unresolved issues to internal teams.

Technical Support Analyst at Axis Software Technologies

December 1, 2015 - October 14, 2025

Installed and configured computer hardware, OS and applications; troubleshot systems and network problems; provided support including procedural documentation and relevant reports; ensured that data was accurately entered and managed within the CRM; forecasted sales targets and helped the team meet them; tracked activity on accounts and helped close deals to meet targets.