Hi, I’m Gilhary Carlo. I’m a customer-service oriented professional and also doing voice overs with over five years of experience in data annotation, administrative support, and frontline sales. I’m comfortable working with Excel and various computer programs, and I value confidentiality when handling personal information. I enjoy solving problems and helping customers, and I’m always looking to improve processes and learn new tools. I’m eager to bring my strong communication, organizational skills, and hands-on experience with data entry and client support to a new role, while continuing to grow professionally and contribute to team success.…

Gilhary Carlo

Hi, I’m Gilhary Carlo. I’m a customer-service oriented professional and also doing voice overs with over five years of experience in data annotation, administrative support, and frontline sales. I’m comfortable working with Excel and various computer programs, and I value confidentiality when handling personal information. I enjoy solving problems and helping customers, and I’m always looking to improve processes and learn new tools. I’m eager to bring my strong communication, organizational skills, and hands-on experience with data entry and client support to a new role, while continuing to grow professionally and contribute to team success.…

Available to hire

Hi, I’m Gilhary Carlo. I’m a customer-service oriented professional and also doing voice overs with over five years of experience in data annotation, administrative support, and frontline sales. I’m comfortable working with Excel and various computer programs, and I value confidentiality when handling personal information. I enjoy solving problems and helping customers, and I’m always looking to improve processes and learn new tools.

I’m eager to bring my strong communication, organizational skills, and hands-on experience with data entry and client support to a new role, while continuing to grow professionally and contribute to team success.

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Skills

Experience Level

Language

Dutch
Fluent
English
Fluent
Spanish; Castilian
Fluent

Work Experience

Data Annotator at International company
March 1, 2025 - Present
Data annotation; administrative tasks and handling confidential information; experience with Excel and various computer programs.
Administratief Medewerker at Steigerbouw bedrijf -Noorden
February 28, 2025 - October 14, 2025
Administratieve werkzaamheden in een steigerbouwbedrijf; omgang met vertrouwelijke informatie.
Inbound Klantenservice / Administratief Medewerker at Ziggo - Groningen
March 31, 2024 - October 14, 2025
Inbound klantenservice; technische onderhoud producten; commercieel technische klantenservice; gewerkt met diverse computerprogramma’s waaronder Excel.
Telefonisch Klantenservice / Call Center Agent at Concentrix - Delfzijl
November 30, 2023 - October 14, 2025
Telefonisch klantenservice, via chat en e-mail; gewerkt met diverse computerprogramma’s waaronder Excel; oplossingsgericht binnen 1 werkdag; met vertrouwelijke informatie omgaan.
Call Center Agent (Outbound) at GGD SOS - Heel Nederland
March 31, 2022 - October 14, 2025
Callcenter medewerker outbound; werken met vertrouwelijke informatie; telefonisch contact met klanten; werken met computers en programma’s zoals Excel.
Sales Associate at Icy Pari XL - Groningen
May 1, 2020 - October 14, 2025
Verkoop van parfum en gezichtsverzorging; klantcontact; uitleg van producten aan klanten.
Sales Medewerkster at DA (Drogerie) Appingedam
August 1, 2018 - Present
Verkoop van gezicht- en lichaamsproducten; bijhouden van productvoorraad; uitleg van producten aan klanten.
Data Annotator at International company
March 1, 2025 - Present
Data annotation work; handling confidential/personal information; using various software; labeling data for analysis and training purposes.
Administratief Medewerker at Steigerbouw bedrijf Noord en
February 1, 2025 - October 14, 2025
Administrative tasks, data entry, scheduling and supporting operations in a steigerbouw (scaffolding) environment.
Inbound Klantenservice Medewerker at Ziggo, Groningen
March 1, 2024 - October 14, 2025
Inbound customer service; product maintenance and support; used various computer programs; focus on timely resolution of customer inquiries.
Telefonisch Klantenservice / inbound & e-mail at Concentrix, Delfzijl
November 1, 2023 - October 14, 2025
Telephone customer service, chat and e-mail; worked with Excel; solution-oriented within one business day.
Callcenter Medewerker outbound at GGD SOS, Heel Nederland
March 1, 2022 - October 14, 2025
Worked with confidential information; telephone contact with customers; used computers and programs including Excel.
Verkoopster at Icy Pari XL, Groningen
May 1, 2020 - October 14, 2025
Sales of perfumes and facial care; customer contact; explain products to customers.
Verkoopmedewerkster at DA, Appingedam
December 1, 2019 - October 14, 2025
Sales of facial and body products; stock maintenance; explain products to customers.
Data Annotator at International company
March 1, 2025 - Present
Data annotation tasks; handling personal and confidential information; quality checks and data labeling processes.
Administratief Medewerker at Steigerbouwbedrijf Noord
February 28, 2025 - October 14, 2025
Administrative support, document handling and coordination related to customer service tasks.
Inbound Customer Service Agent at Ziggo
March 31, 2024 - October 14, 2025
Inbound calls, customer service, product information, and technical maintenance inquiries (Groningen).
Call Center Agent at Concentrix
November 30, 2023 - October 14, 2025
Telefonisch klantenservice, via chat en e-mail; ervaring met diverse computerprogramma’s, waaronder Excel; oplossingsgericht binnen één werkdag.
Outbound Call Center Agent at GGD SOS
March 31, 2022 - October 14, 2025
Vertrouwelijke informatie beheren; telefonisch contact met klanten; werken met computers en programma’s zoals Excel.
Sales Associate at Icy Pari XL
May 31, 2020 - October 14, 2025
Verkoop en klantencontact; parfums en gezichtsverzorging; uitleg van producten aan klanten.
Sales Assistant at DA - Appingedam
January 1, 2019 - October 14, 2025
Verkoop van gezicht- en lichaamsproducten; voorraad bijhouden; uitleg van producten aan klanten.

Education

MBO niveau 4 All around schoonheidsspecialist at Regionaal Opleidingen Centrum Alfa-college, Groningen
September 1, 2016 - July 1, 2020
VMBO theoretisch diploma behaald in algemeen techniek at Juan Pablo Duarte, Curaçao
January 11, 2030 - October 14, 2025
MBO niveau 4 All-round schoonheidsspecialist at Regionaal Opleidingen Centrum Alfa-college, Groningen
September 1, 2016 - July 1, 2020
VMBO theoretisch diploma behaald in algemeen techniek at Juan Pablo Duarte, Curaçao
January 11, 2030 - October 14, 2025
MBO niveau 4 All around schoonheidsspecialist at Alfa-college (Regionaal Opleidingen Centrum) Groningen
September 1, 2016 - July 1, 2020
VMBO theoretisch diploma behaald in algemeen techniek at Juan Pablo Duarte (Curacao)
January 11, 2030 - October 14, 2025

Qualifications

GGD toolkit bron en contact onderzoek
December 1, 2021 - October 14, 2025
GGD toolkit bron en contact onderzoek
December 1, 2021 - October 14, 2025
GGD toolkit bron en contact onderzoek
December 1, 2021 - October 14, 2025

Industry Experience

Retail, Professional Services, Telecommunications, Healthcare, Government, Software & Internet, Consumer Goods, Other

Skills

Experience Level