Available to hire
I am a results-driven professional with over 10 years of experience in customer management, stakeholder engagement, and process optimization. I excel at turning data into actionable insights, delivering projects efficiently, and aligning solutions with business goals.
I hold an MSc in Network and Information Security from Kingston University (UK) and an MBA in MIS from the University of Dhaka, with PRINCE2 certification. I am committed to structured, reliable, and results-driven solutions.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Optical Assistant at Specsavers Opticians
April 1, 2025 - October 14, 2025Optimized patient appointment workflows, reducing delays by 20%, maintained GDPR-compliant records, and completed targeted optical and customer service training to enhance operational efficiency.
Optical Assistant at Specsavers Opticians
April 1, 2025 - October 14, 2025Optimized patient appointment workflows, reducing delays by 20% and improving patient satisfaction. Maintained GDPR-compliant patient records and contributed to targeted training to enhance efficiency and team performance.
Optical Assistant at Specsavers Opticians
April 1, 2025 - October 14, 2025Optimized patient appointment workflows in a busy Optician, reducing appointment delays by 20% and improving patient satisfaction. Maintained accurate patient records, ensuring 100% GDPR compliance. Completed targeted optical and customer service training, enhancing operational efficiency and team performance.
Optical Assistant at Specsavers Opticians
April 1, 2025 - October 14, 2025Optimized patient appointment workflows in a busy optician environment, reducing delays by 20% and improving patient satisfaction; maintained GDPR-compliant patient records; completed targeted optical and customer service training to enhance operational efficiency and team performance.
Optical Assistant at Specsavers Opticians
April 1, 2025 - October 14, 2025Optimized patient appointment workflows in a busy Optician, reducing appointment delays by 20% and improving patient satisfaction. Maintained accurate patients’ records, ensuring 100% compliance with GDPR and company policies. Completed targeted optical and customer service training, enhancing operational efficiency and team performance.
Volunteer at Royal Air Force Benevolent Fund
March 1, 2025 - October 14, 2025Supported campaign execution and team operations, improving workflow efficiency.
Volunteer at Royal Air Force Benevolent Fund
March 1, 2025 - October 14, 2025Supported campaign execution and team operations, improving workflow efficiency.
Volunteer at Royal Air Force Benevolent Fund
March 1, 2025 - October 14, 2025Supported campaign execution and team operations, improving workflow efficiency and contributor coordination.
Volunteer at Royal Air Force Benevolent Fund
March 1, 2025 - October 14, 2025Supported campaign execution and team operations, improving workflow efficiency.
Customer Advisor at Walgreens Boots Alliance
June 1, 2024 - October 14, 2025Managed retail pharmacy and healthcare product operations; reduced administrative errors by 25%; generated daily sales, compliance, and operational reports; delivered high-quality service to walk-in and prescription customers, boosting satisfaction scores.
Customer Advisor at Walgreens Boots Alliance
June 1, 2024 - October 14, 2025Managed retail pharmacy and healthcare product operations; reduced administrative errors by 25%. Generated daily sales, compliance, and operational reports to streamline management decisions; delivered high-quality service to walk-in and prescription customers, boosting satisfaction scores by 15%.
Customer Advisor at Walgreens Boots Alliance
June 1, 2024 - October 14, 2025Managed retail pharmacy and healthcare product operations, reducing administrative errors by 25%. Generated daily sales, compliance, and operational reports, streamlining management decision-making. Delivered high-quality service to walk-in and prescription customers, boosting satisfaction scores.
Customer Advisor at Walgreens Boots Alliance
June 1, 2024 - October 14, 2025Managed retail pharmacy and healthcare product operations; reduced administrative errors by 25%; generated daily sales, compliance, and operational reports to streamline management decision-making; delivered high-quality service to walk-in and prescription customers, boosting satisfaction scores.
Customer Advisor at Walgreens Boots Alliance
June 1, 2024 - October 14, 2025Managed retail pharmacy and healthcare product operations, reducing administrative errors by 25%. Generated daily sales, compliance, and operational reports, streamlining management decision-making. Delivered high-quality service to walk-in and prescription customers, boosting satisfaction scores by 15%.
Information Security Analyst at Link Vision Software Solutions Ltd
December 1, 2021 - October 14, 2025Led cross-functional IT/security teams to implement policies; reduced downtime by 25%; managed security workflows, process documentation, accelerating reporting and decision-making by 30%.
Information Security Analyst at Link Vision Software Solutions Ltd
December 1, 2021 - October 14, 2025Led cross-functional IT/security teams to implement policies, reducing downtime by 25%. Managed security workflows, process documentation, accelerating reporting and decision-making by 30%. Streamlined incident response and operational procedures, improving team collaboration and project delivery speed across IT systems.
Information Security Analyst at Link Vision Software Solutions Ltd
December 1, 2021 - October 14, 2025Led cross-functional IT/security teams to implement policies, reducing downtime by 25%. Managed security workflows, process documentation, accelerating reporting and decision-making by 30%. Streamlined incident response and operational procedures, improving team collaboration and project delivery speed across IT systems.
Information Security Analyst at Link Vision Software Solutions Ltd
December 1, 2021 - October 14, 2025Led cross-functional IT/security teams to implement policies, reducing downtime by 25%; managed security workflows and process documentation, accelerating reporting and decision-making by 30%; streamlined incident response and operational procedures to improve collaboration and project delivery speed across IT systems.
Information Security Analyst at Link Vision Software Solutions Ltd
December 1, 2021 - October 14, 2025Led cross-functional IT/security teams to implement policies, reducing downtime by 25%. Managed security workflows, process documentation, accelerating reporting and decision- making by 30%. Streamlined incident response and operational procedures, improving team collaboration and project delivery speed across IT systems.
Application & Software Engineer II at Huawei Technologies Ltd
November 1, 2017 - October 14, 2025Coordinated telecom billing and VAS project execution; reduced delivery delays by 20%; maintained comprehensive technical documentation, cutting incident response times by 90%; prepared system and performance reports.
Application & Software Engineer II at Huawei Technologies Ltd
November 1, 2017 - October 14, 2025Coordinated telecom billing and VAS project execution; reduced delivery delays by 20%. Maintained comprehensive technical documentation, cutting incident response times by 90%. Prepared system and performance reports, ensuring uninterrupted project delivery and operational stability for critical telecom services.
Application & Software Engineer II at Huawei Technologies Ltd
November 1, 2017 - October 14, 2025Coordinated Telecom billing and VAS project execution, reducing delivery delays by 20%. Maintained comprehensive technical documentation, cutting incident response times by 90%. Prepared system and performance reports, ensuring uninterrupted project delivery and operational stability for critical telecom services.
Application & Software Engineer II at Huawei Technologies Ltd
November 1, 2017 - October 14, 2025Coordinated telecom billing and VAS project execution, reducing delivery delays by 20%; maintained comprehensive technical documentation, cutting incident response times by 90%; prepared system and performance reports to ensure uninterrupted project delivery and operational stability for critical telecom services.
Application & Software Engineer II at Huawei Technologies Ltd
November 1, 2017 - October 14, 2025Coordinated Telecom billing and VAS project execution, reducing delivery delays by 20%. Maintained comprehensive technical documentation, cutting incident response times by 90%. Prepared system and performance reports, ensuring uninterrupted project delivery and operational stability for critical telecom services.
Senior Customer Advisor at TELNET Communication Ltd
October 1, 2012 - October 14, 2025Delivered first-line IT Network support; achieved 85% SLA compliance; coordinated cross-functional teams; monitored network & service performance, providing actionable insights that improved team efficiency by 15%.
Senior Customer Advisor at TELNET Communication Ltd
October 1, 2012 - October 14, 2025Delivered first-line IT Network support, achieving 85% SLA compliance and uninterrupted service. Coordinated cross-functional teams, accelerating project delivery and improving workflow efficiency. Monitored network and service performance, providing actionable insights that improved team efficiency by 15%.
Senior Customer Advisor at TELNET Communication Ltd
October 1, 2012 - October 14, 2025Delivered first-line IT Network support, achieving 85% SLA compliance and uninterrupted service. Coordinated cross-functional teams, accelerating project delivery and improving workflow efficiency. Monitored network and service performance, providing actionable insights that improved team efficiency by 15%.
Senior Customer Advisor at TELNET Communication Ltd
October 1, 2012 - October 14, 2025Delivered first-line IT Network support with 85% SLA compliance; coordinated cross-functional teams to accelerate project delivery; monitored network and service performance, providing actionable insights that improved team efficiency.
Senior Customer Advisor at TELNET Communication Ltd
October 1, 2012 - October 14, 2025Delivered first-line IT Network support, achieving 85% SLA compliance and uninterrupted service. Coordinated cross-functional teams, accelerating project delivery and improving workflow efficiency. Monitored network and service performance, providing actionable insights that improved team efficiency by 15%.
Education
MSc in Network and Information Security at Kingston University of London, UK
January 11, 2030 - October 14, 2025MBA in Management Information Systems (MIS) at University of Dhaka, Bangladesh
January 11, 2030 - October 14, 2025BSc in Electronics and Communication Engineering (ECE) at BRAC University, Bangladesh
January 11, 2030 - October 14, 2025MSc in Network and Information Security at Kingston University, London, UK
January 11, 2030 - October 14, 2025MBA in Management Information Systems (MIS) at University of Dhaka, Bangladesh
January 11, 2030 - October 14, 2025BSc in Electronics and Communication Engineering (ECE) at BRAC University, Bangladesh
January 11, 2030 - October 14, 2025MSc in Network and Information Security at Kingston University of London, UK
January 11, 2030 - October 14, 2025MBA in Management Information Systems (MIS) at University of Dhaka, Bangladesh
January 11, 2030 - October 14, 2025BSc in Electronics and Communication Engineering (ECE) at BRAC University, Bangladesh
January 11, 2030 - October 14, 2025MSc in Network and Information Security at Kingston University of London, UK
January 11, 2030 - October 14, 2025MBA in Management Information Systems (MIS) at University of Dhaka, Bangladesh
January 11, 2030 - October 14, 2025BSc in Electronics and Communication Engineering (ECE) at BRAC University, Bangladesh
January 11, 2030 - October 14, 2025MSc in Network and Information Security at Kingston University of London, UK
January 11, 2030 - October 14, 2025MBA in Management Information Systems (MIS) at University of Dhaka, Bangladesh
January 11, 2030 - October 14, 2025BSc in Electronics and Communication Engineering (ECE) at BRAC University, Bangladesh
January 11, 2030 - October 14, 2025Qualifications
PRINCE2 Practitioner & Foundation Certificate in Project Management
November 1, 2017 - October 14, 2025PRINCE2 Practitioner & Foundation Certificate in Project Management
November 1, 2017 - October 14, 2025PRINCE2 Practitioner & Foundation Certificate in Project Management
November 1, 2017 - October 14, 2025PRINCE2 Practitioner & Foundation Certificate in Project Management
November 1, 2017 - October 14, 2025PRINCE2 Practitioner & Foundation Certificate in Project Management
November 1, 2017 - October 14, 2025Industry Experience
Software & Internet, Telecommunications, Healthcare, Professional Services, Education, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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