Available to hire
I am a seasoned Program Manager with 15+ years of experience leading global professional services for large enterprises. I have delivered multi-million dollar SaaS/CCaaS programs across Europe, LATAM, and APAC, coordinating up to 10 simultaneous projects with cross-functional teams and multi-region stakeholders. I thrive in complex environments and focus on customer success, onboarding, and continuous improvement.
Fluent in Portuguese, Spanish, English, and German, I value clear communication with C-level and VP stakeholders, mentor new project managers, and collaborate with sales during pre-sales to align delivery with business goals.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Portuguese
Fluent
Spanish; Castilian
Fluent
English
Fluent
German
Fluent
French
Fluent
Work Experience
Senior Project Manager at Verint
July 1, 2025 - October 14, 2025Delivered complex SaaS and CCaaS programs for enterprise clients across Europe and Latin America; Led up to 10 concurrent projects with budgets over €5M and teams of 20+ cross-functional and cross-region specialists; Drove Professional Services delivery from planning through go-live, ensuring customer satisfaction and onboarding; Managed internal and external executive stakeholders (C-level, VPs); Mentored new project managers and supported sales during pre-sales activities.
Senior Project Manager at NICE Systems
December 1, 2021 - October 14, 2025Managed contact center technology implementations for enterprise clients, on-premises and in the cloud; Coordinated simultaneous projects across multiple regions and industries (banking, insurance, telecom) and in multiple languages; Led delivery planning, scheduling, and execution; Contributed to new Professional Services methodologies and documentation standards.
Technical Project Manager at Capgemini
September 30, 2014 - October 14, 2025Technical Project Manager for T-Mobile Germany: coordinated Samsung qualification as a new mobile network provider for Deutsche Telekom, resulting in on-time delivery and successful qualification; Stakeholder management as SPOC for Deutsche Telekom towards Samsung, Huawei and Ericsson; Led a 12-tester team and explored more efficient alternatives to meet project goals.
Global Program Manager at Capgemini
October 31, 2015 - October 14, 2025Global Program Manager for Vodafone Group: IoT introduction to Vodafone Italy from requirements management, scope definition, deployment to launch; Managed stakeholders from Vodafone Italy (marketing, engineering, networking), Cisco, Huawei, ADB, eMaze, Ziba, and Sagencom; Result: successful commercial launch of 3 projects for the whole country.
Project Manager for the EMEA region at Top Image Systems (now Tungsten Automation)
August 31, 2013 - October 14, 2025Managed IT and invoice automation / document digitization projects for enterprise clients in EMEA under PRINCE2; Delivered solutions integrating with SAP for automated invoice capture and validation; Early exposure to e-Invoicing and tax compliance workflows; Requirements management and SoW creation; Pre-sales support.
Wireless Product Manager and Sales Support at Huawei Technologies
August 31, 2011 - October 14, 2025Designed and presented technical solutions in GSM/UMTS/LTE networks; Pre-sales support for T-Mobile in Poland and The Netherlands; Lifecycle management of RAN products (SingleRAN); Preparation and conduction of customer workshops.
Senior Services Engineer at Ericsson GmbH
April 30, 2011 - October 14, 2025Technical consultancy for multi-vendor verification and interoperability tests (IOTs) through interface testing activities; On-site validation of mobile networks with 80% on-site visits to Africa, Asia and Europe; Involved in all project phases; Experience in packet core networks (IP) qualification.
Senior Project Manager at Verint
July 1, 2025 - October 14, 2025Delivered complex SaaS and CCaaS programs for enterprise clients across Europe and Latin America; Led up to 10 concurrent projects with budgets over €5M and teams of 20+ cross-functional and cross-region specialists; Drove Professional Services delivery from planning through go-live, ensuring customer satisfaction and onboarding; Managed internal and external executive stakeholders (C-level, VPs); Acted as a mentor for new project managers and supported sales during pre-sales activities.
Senior Project Manager at NICE Systems
December 1, 2021 - October 14, 2025Managed contact center technology implementations for enterprise clients, on-premises and in the cloud; Coordinated simultaneous projects across multiple regions and for customers from different industries and in different languages; Led delivery planning, scheduling, and execution, aligning technical teams and business leaders; Contributed to new Professional Services methodologies and documentation standards.
Global Program Manager (IoT) / Senior Consultant at Capgemini
October 1, 2015 - October 14, 2025Global Program Manager for Vodafone Italy from requirements management, scope definition, deployment until launch; Managed stakeholders from Vodafone Italy (marketing, engineering, networking), Cisco, Huawei, ADB, eMaze, Ziba, and Sagencom for the Vodafone TV service; Result: successful commercial launch of 3 projects for the whole country. Technical Project Manager for T-Mobile Germany, coordinating Samsung qualification as a new mobile network provider for Deutsche Telekom; Led a 12-tester QA team and acted as SPOC for Deutsche Telekom toward Samsung, Huawei and Ericsson; Implemented more efficient testing approaches to meet project goals.
Project Manager for the EMEA Region at Top Image Systems (now Tungsten Automation)
August 1, 2013 - October 14, 2025Managed IT and invoice automation / document digitization projects for enterprise clients in EMEA under PRINCE2 methodology; Delivered solutions integrating with SAP for automated invoice capture and validation; Requirements management and scope definition; Pre-sales support.
Wireless Product Manager and Sales Support at Huawei Technologies
August 1, 2011 - October 14, 2025Responsible for designing and presenting technical solutions in GSM/UMTS/LTE networks; Pre-sales support for T-Mobile in Poland and The Netherlands; Lifecycle management of RAN products (SingleRAN); Preparation and execution of customer workshops.
Senior Services Engineer at Ericsson GmbH
April 1, 2011 - October 14, 2025Technical consultancy for multi-vendor verification and interoperability tests; Onsite validation of mobile networks with 80% of time spent visiting customers in Africa, Asia and Europe; involved in all project phases; Experience in packet core networks (IP) qualification.
Education
Bachelor in Electronics and Telecommunications at INATEL, Santa Rita do Sapucai, Brazil
February 1, 1996 - July 1, 2001Diplom in Electrical Engineering and MSc in Telecommunications Engineering (MSc equivalent) at Rheinisch-Westfälische Technische Hochschule (RWTH Aachen), Aachen, Germany
October 1, 2001 - January 1, 2006Bachelor in Electronics and Telecommunications at Instituto Nacional de Telecomunicações (INATEL)
February 1, 1996 - July 1, 2001Diplom in Electrical Engineering and MSc in Telecommunications Engineering at Rheinisch-Westfälische Technische Hochschule (RWTH Aachen)
October 1, 2001 - January 1, 2006Qualifications
PMP Certification
January 1, 2015 - October 14, 2025PMP Certification
January 1, 2015 - October 14, 2025Industry Experience
Telecommunications, Software & Internet, Professional Services, Computers & Electronics, Media & Entertainment
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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