Customer Service Representative at HSBC PLC

Trained new team members on KYC procedures and created a wiki for such processes. Led multiple calls per day to address customer inquiries and concerns. Resolved client problems, improved operations and provided exceptional client support. Increased customer satisfaction by resolving issues.

Restaurant Supervisor at Peking Restaurant

Carried out complete opening, closing and shift-change duties to keep the restaurant running efficiently. Monitored dining room seating availability, service, safety and guest well-being. Handled customer complaints professionally and worked to meet customer needs.

Astrologer / Astrologer Agent at Ruby Labs

Providing personal advice and guidance to clients by interpreting birth charts, planetary positions, and celestial events to predict future trends and advise on life matters like relationships and careers. Created personalized horoscopes through detailed chart analyses.

KYC Agent at Arringo Ltd

Managed Know Your Customer procedures and risk assessments; supported client onboarding and due diligence processes.