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Hi there! I'm Lee-Anna Pool, a versatile hospitality professional with a proven track record of boosting service efficiency and guest satisfaction in fast-paced dining environments. I thrive on delivering friendly, attentive service and on using POS systems and restaurant software to streamline operations. With a nursing background from Norwich University and hands-on experience in front-of-house roles, I bring strong organizational and time-management skills, a keen eye for dietary needs, and a commitment to building warm connections with guests. I'm excited to continue growing in roles that combine service excellence with teamwork and personal care.…Hi there! I'm Lee-Anna Pool, a versatile hospitality professional with a proven track record of boosting service efficiency and guest satisfaction in fast-paced dining environments. I thrive on delivering friendly, attentive service and on using POS systems and restaurant software to streamline operations. With a nursing background from Norwich University and hands-on experience in front-of-house roles, I bring strong organizational and time-management skills, a keen eye for dietary needs, and a commitment to building warm connections with guests. I'm excited to continue growing in roles that combine service excellence with teamwork and personal care.

Lee-Anna Pool

Presenter, Voiceover Artist, Content Creator, +7

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Hi there! I'm Lee-Anna Pool, a versatile hospitality professional with a proven track record of boosting service efficiency and guest satisfaction in fast-paced dining environments. I thrive on delivering friendly, attentive service and on using POS systems and restaurant software to streamline operations. With a nursing background from Norwich University and hands-on experience in front-of-house roles, I bring strong organizational and time-management skills, a keen eye for dietary needs, and a commitment to building warm connections with guests. I'm excited to continue growing in roles that combine service excellence with teamwork and personal care.…Hi there! I'm Lee-Anna Pool, a versatile hospitality professional with a proven track record of boosting service efficiency and guest satisfaction in fast-paced dining environments. I thrive on delivering friendly, attentive service and on using POS systems and restaurant software to streamline operations. With a nursing background from Norwich University and hands-on experience in front-of-house roles, I bring strong organizational and time-management skills, a keen eye for dietary needs, and a commitment to building warm connections with guests. I'm excited to continue growing in roles that combine service excellence with teamwork and personal care.

Available to hire

Hi there! I’m Lee-Anna Pool, a versatile hospitality professional with a proven track record of boosting service efficiency and guest satisfaction in fast-paced dining environments. I thrive on delivering friendly, attentive service and on using POS systems and restaurant software to streamline operations.

With a nursing background from Norwich University and hands-on experience in front-of-house roles, I bring strong organizational and time-management skills, a keen eye for dietary needs, and a commitment to building warm connections with guests. I’m excited to continue growing in roles that combine service excellence with teamwork and personal care.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Delivery Driver at DoorDash and Instacart

June 1, 2023 - Present

Delivered food promptly along designated routes, verified orders for accuracy, used navigation tools to optimize routing, communicated delivery status, and addressed customer issues. Collaborated with restaurant staff for timely meal preparation and pickup. Maintained food temperatures using insulated bags and provided exceptional customer service throughout the delivery process.

Nursing Student at UVM Medical Center

March 20, 2023 - October 14, 2025

Completed clinical rotations across Psychiatry, Oncology, Pediatrics, Labor & Delivery, Specialty Surgery, and General Medicine. Engaged with multidisciplinary teams to enhance patient care, participated in patient assessments and care planning, documented information in electronic health records, and educated patients on health management and medication protocols. Communicated with health care teams to improve care delivery and promptly notify supervisors of changes in patient conditions. Supported infection control measures and participated in clinical rotations across multiple departments for well-rounded experience.

Activities Assistant / Concierge / Server at Mansfield Place

December 1, 2021 - October 14, 2025

Helped wherever needed in a high-pressure dining and care environment, delivered exceptional customer service, trained new servers on procedures, maintained cleanliness and organization of dining areas, resolved guest complaints, assisted residents with daily living activities and personal care, collaborated with health care teams to implement personalized care plans, monitored residents' health status and documented behavior changes, facilitated recreational activities to promote social engagement.

Food Delivery Driver at DoorDash / Instacart

June 20, 2023 - Present

Delivered food promptly along designated routes; communicated delivery status; collaborated with restaurant staff for timely prep and pickup; picked up meals from local restaurants for residents and business clients; maintained food temperature using insulated bags; provided exceptional customer service throughout the delivery process.

Nursing Student at UVM Medical Center

March 1, 2023 - October 14, 2025

Completed clinical rotations in psychiatric, oncology, pediatric, labor and delivery, specialty surgery, and general medicine units; gained hands-on experience across diverse medical specialties; engaged with multidisciplinary teams; participated in patient assessments and care planning; documented patient information accurately in electronic health records; educated patients on health management and adhered to medication protocols; collaborated with health care teams to enhance communication and care delivery; promptly notified supervising nurse or physician of changes; supported infection control measures; participated in clinical rotations across multiple departments for well-rounded experience.

Activities Concierge Server at Mansfield Place, Essex Junction, VT

December 1, 2021 - October 14, 2025

Helped wherever needed in a high-pressure dining environment; delivered exceptional customer service; trained new servers on operational procedures and effective customer interactions; maintained cleanliness and organization of dining areas during all shifts; resolved guest complaints to enhance dining experience; assisted residents with daily living activities and personal care needs; collaborated with health care team to implement personalized care plans; monitored residents' health status and documented behavioral changes; facilitated recreational activities to promote residents' social engagement.

Food Delivery Driver at DoorDash and Instacart

June 1, 2023 - Present

Delivered food via designated routes, maintained food temperature, communicated delivery status, and ensured customer satisfaction. Trained new servers on procedures, kept dining areas clean, resolved guest complaints, assisted residents with daily living activities as needed, and supported health care team to ensure smooth operations.

Nursing Student at UVM Medical Center

March 20, 2023 - October 14, 2025

Completed clinical rotations across Psychiatry, Oncology, Pediatrics, Labor & Delivery, Specialty Surgery, and General Medicine. Engaged with multidisciplinary teams, participated in patient assessments and care planning, documented patient information in electronic health records, educated patients on health management, and assisted with care delivery and infection control measures.

Server / Activities Concierge at Mansfield Place

December 1, 2021 - October 14, 2025

Provided exceptional service in a high-pressure dining environment, trained new staff on procedures, maintained cleanliness of dining and communal areas, addressed guest concerns promptly, assisted residents with daily living activities, and collaborated with health care teams to implement individualized care plans.

Delivery Driver at DoorDash and Instacart

June 1, 2023 - Present

Ensured accurate order fulfillment by verifying items before delivery. Delivered food promptly along designated routes to residential and business clients, using navigation tools to optimize routes. Collaborated with restaurant staff for timely food preparation and pickup, maintained food temperatures with insulated bags, and provided ongoing customer service throughout the delivery process.

Server at Olive Garden

June 1, 2023 - October 14, 2025

Delivered exceptional service across multiple tables, maintained cleanliness in dining areas, and processed cash transactions accurately. Supported team during peak periods, communicated with kitchen staff to accommodate dietary requests, and built guest loyalty through warm rapport and attentive service.

Concierge at Mansfield Place

December 1, 2021 - October 14, 2025

Managed front desk operations during peak hours, addressed guest inquiries and complaints professionally, and collaborated with staff to streamline operations. Assisted with activities, coordinated guest services, and supported overall resident experience.

Server at Texas Roadhouse

February 1, 2018 - October 14, 2025

Delivered dine-in service with extensive menu knowledge, guided guest choices, and executed food and drink orders accurately. Managed cash transactions, set up tables for optimal comfort, and coordinated dietary requests with kitchen staff.

Delivery Driver at DoorDash and Instacart

June 1, 2023 - Present

Delivered orders accurately and promptly, verified items prior to delivery, and used navigation tools to optimize routes for efficiency. Collaborated with restaurant staff for timely food preparation and pickup, picked up meals from local restaurants for distribution to residential and business clients, and maintained food temperature with insulated bags during transport. Provided exceptional pre- and post-delivery customer service to ensure satisfaction.

Server at Olive Garden

June 1, 2023 - October 14, 2025

Delivered exceptional service while managing multiple tables efficiently. Maintained cleanliness in food handling areas, handled cash transactions accurately to ensure prompt payments, and facilitated enjoyable dining experiences through attentive guest care. Built warm relationships to foster guest loyalty and completed end-of-day closing duties.

Concierge, Activities, Server at Mansfield Place

December 1, 2021 - October 14, 2025

Managed front desk operations during peak hours and supported activities and dining services. Resolved guest inquiries and complaints professionally and promptly, adapted to new tasks to boost productivity, and communicated effectively with kitchen staff to accommodate dietary requests while maintaining positive guest relationships.

Server at Texas Road House

February 1, 2018 - October 14, 2025

Delivered dine-in service with attentive, professional interactions and strong menu knowledge to guide guest choices. Executed food and drink orders accurately, supported dietary requests with thoughtful presentation, handled cash transactions, and aided seating arrangements for optimal guest comfort. Maintained kitchen communication to ensure a clean, hygienic dining area and supported peak-period operations.