Lee-Anna Pool
Hi there! I'm Lee-Anna Pool, a versatile hospitality professional with a proven track record of boosting service efficiency and guest satisfaction in fast-paced dining environments.
About
Hi there! I’m Lee-Anna Pool, a versatile hospitality professional with a proven track record of boosting service efficiency and guest satisfaction in fast-paced dining environments. I thrive on delivering friendly, attentive service and on using POS systems and restaurant software to streamline operations.
With a nursing background from Norwich University and hands-on experience in front-of-house roles, I bring strong organizational and time-management skills, a keen eye for dietary needs, and a commitment to building warm connections with guests. I’m excited to continue growing in roles that combine service excellence with teamwork and personal care.
- 8 years' experience
- Joined October 2025
Languages
- EnglishFluent
Industry experience
- Healthcare
- Education
- Non-Profit Organization
- Professional Services
- Life Sciences
- Other
- Travel & Hospitality
- Retail
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Work experience· 17 roles
Delivered food promptly along designated routes; communicated delivery status; collaborated with restaurant staff for timely prep and pickup; picked up meals from local restaurants for residents and business clients; maintained food temperature using insulated bags; provided exceptional customer service throughout the delivery process.
Delivered exceptional service while managing multiple tables efficiently. Maintained cleanliness in food handling areas, handled cash transactions accurately to ensure prompt payments, and facilitated enjoyable dining experiences through attentive guest care. Built warm relationships to foster guest loyalty and completed end-of-day closing duties.
Delivered orders accurately and promptly, verified items prior to delivery, and used navigation tools to optimize routes for efficiency. Collaborated with restaurant staff for timely food preparation and pickup, picked up meals from local restaurants for distribution to residential and business clients, and maintained food temperature with insulated bags during transport. Provided exceptional pre- and post-delivery customer service to ensure satisfaction.
Education· 11
Certifications and awards· 8
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