Available to hire
I am a seasoned Quality Assurance Analyst and Software Tester with over two decades of experience across telecom, government, and technology sectors. I specialize in manual and automated testing, test planning, defect management, and cross-functional collaboration to deliver reliable software. I enjoy mentoring teams, refining processes, and communicating clearly with both sales and development colleagues to align quality with business goals.
In my career, I have contributed to product launches from concept through deployment, improved Agile practices, and helped teams ship higher-quality software faster. I’m always exploring new testing tools, scripting options, and ways to boost efficiency while keeping user outcomes at the forefront.
Language
Javanese
Fluent
Work Experience
Professor (Part Time) at Loyalist College
April 1, 2022 - PresentContract teaching focusing on Linux bash, Windows Server, and project management. Designed lesson plans, delivered in-person classes, and utilized teaching aids. Oversaw exams and assignments, graded outcomes, and resolved computer lab issues. Mentored up to 40 students per class, supported struggling learners, and advised on job placements.
Software Tester at LifeSpeak Inc.
April 1, 2022 - October 14, 2025Tested mobile apps (iOS and Android), wrote test plans, and maintained defects in Trello. Provided tech support for web and mobile apps, led user testing with groups, and educated sales teams on features. Participated in development meetings for future features, drafted SQL queries for data validation, and supported release from conception to deployment. Enforced Agile practices and facilitated inter-team communication; advised developers on feature risks.
Team Lead at Bell
February 1, 2018 - October 14, 2025Managed end-to-end multi-application integration testing. Wrote test plans, schedules, and workload estimates; developed WBS and Gantt charts. Led defect analysis calls with development and business analysis teams. Tested stepped workflows across 25 integrated applications; mentored analysts in test case development and execution; authored procedural guidelines and supported change management. Drove best practices and lessons learned.
Level 2 System Tester at MTO
October 1, 2016 - October 14, 2025Reported progress and wrote SQL queries; organized testing and debugging of Siebel, BIP, and related systems. Addressed defects with vendors; designed manual test scripts for new features within an Agile cycle; validated Ministry guidelines and managed test data.
QA Analyst at IBM
August 1, 2014 - October 14, 2025Developed test plans and reported progress. Tested custom WebSphere Commerce applications and SOAP interfaces; addressed defects with development. Maintained Java automated scripts and designed manual tests for new features, following IBM guidelines.
Software Test Team Lead at Giesecke and Devrient
May 1, 2013 - October 14, 2025Coached and mentored a 5-6 member test team; participated in management meetings. Developed test plans and progressed testing of J2EE web applications and C# apps using web services. Addressed escalated defects, initiated software builds, and assessed testability. Created manual test scripts and followed CMMI guidelines; delivered resource planning and lessons learned.
Quality Assurance Analyst at The Active Network
August 1, 2010 - October 14, 2025Tested and debugged J2EE web applications; supported Oracle-backed systems. Created regression and feature test scripts, maintained defect reporting, and contributed to knowledge sharing across teams.
Quality Assurance Analyst at NORTHPLAINS SYSTEMS
May 1, 2005 - October 14, 2025Tested Windows/Mac/WebObjects applications; designed WinRunner regression scripts and manual feature tests. Maintained defect reporting and gained exposure to WebObjects, Oracle, and Toa tooling.
Quality Assurance Analyst at AMBIGUOUS RESEARCH INC.
July 1, 2003 - October 14, 2025Tested Astra Quicktest, Bugzilla, and CVS-based applications. Provided application support, managed new site projects, and administered UNIX/Linux-based workflows. Built a library of manual testing procedures and gained UNIX familiarity.
Engineering Support Analyst at GAVEL AND GOWN SOFTWARE INC.
May 1, 2000 - October 14, 2025Tested and debugged MFC C++ applications using WinRunner; provided internal customer support and on-site assessments. Recovered and repaired databases, beta-tested client deployments, and built a familiarity with MS SourceSafe and file storage.
Technical Support Representative at STELCO STEEL
May 1, 1999 - October 14, 2025Migrated desktops; provided network and application support to 900 users. Ensured TCP/IP resolution, client Internet access, and E-mail access; supported 3270 IBM/VMS terminals and AutoCAD/DOS applications.
Fulfillment Supervisor, Materials Control at DOCULINK INTERNATIONAL (ISO 9002)
June 1, 1998 - October 14, 2025Managed large-scale fulfillment operations, administered DOS/NetWare inventory systems, supervised staff, coordinated material assembly, and handled international shipping. Administered user access and conducted system maintenance.
Professor (Part Time) at Loyalist College
April 1, 2022 - PresentDesign lesson plans; teach Linux Bash, Windows Server, and project management; oversee exams and assignments; grade student scores; assist in computer lab issues; mentor up to 40 students per class; help struggling students and recommend candidates to job placements.
Software Tester at LifeSpeak Inc.
April 1, 2022 - October 14, 2025Test mobile apps (iOS/Android); write test plans; maintain defects in Trello; lead user testing with groups; support web/mobile features; enforce Agile practices and streamline development/sales communications.
Team Lead at Bell
February 1, 2018 - October 14, 2025Lead E2E multi-application integration testing; write test plans, schedules, and workload estimates; develop WBS and Gantt charts; host defect analysis calls; mentor test analysts; oversee testing of 25+ integrated applications.
Level 2 System Tester at MTO
October 1, 2016 - October 14, 2025Report progress; write SQL queries for data validation; organize testing and debugging of Siebel and BIP components; address defects with vendors; design manual test scripts; follow ministry guidelines.
QA Analyst at IBM
August 1, 2014 - October 14, 2025Develop test plans; test WebSphere Commerce and SOAP interfaces; address defects with development; maintain Java automated scripts; participate in Agile cycles.
Software Test Team Lead at Giesecke and Devrient
May 1, 2013 - October 14, 2025Coach and mentor a team of 5-6; develop test plans and progress reports; test J2EE and C# applications using web services; lead defect analyses; implement change management.
Quality Assurance Analyst at The Active Network
August 1, 2010 - October 14, 2025Test J2EE web applications; regression and feature testing; maintain defect tracking; design manual/automation test scripts; improve network/hardware knowledge related to testing environments.
Quality Assurance Analyst at NORTHPLAINS SYSTEMS
May 1, 2005 - October 14, 2025Test Windows/Linux/webObjects applications; create WinRunner scripts; manage defect reporting; contribute to testing of client deployments.
Quality Assurance Analyst at AMBIGUOUS RESEARCH INC.
July 1, 2003 - October 14, 2025Test Astra Quicktest web applications; design regression test scripts; maintain defect reporting; support UNIX/Linux based environments; research new web technologies.
Engineering Support Analyst at GAVEL AND GOWN SOFTWARE INC.
May 1, 2000 - October 14, 2025Test MFC C++ applications; provide internal client support; beta tester; document testing procedures; assist with software builds and issues.
Technical Support Representative at STELCO STEEL
May 1, 1999 - October 14, 2025Migrating desktops, network and application support for 900 users; TCP/IP resolution; support for mainframe terminal connections; user training and issue resolution.
Fulfillment Supervisor, Materials Control at DOCULINK INTERNATIONAL (ISO 9002)
June 1, 1998 - October 14, 2025Managed inventory and materials; administered NetWare/DOS systems; supervised staff; supported order processing and international shipping.
Education
Disney Imagineering at Imagineering In a Box
January 1, 2020 - October 14, 2025Introduction to SQL at Humber College
January 1, 2011 - October 14, 2025Introduction to Java at University of Toronto
January 1, 2002 - October 14, 2025Microsoft Certified System Engineer at METAFORE EDUCATION, CAMBRIDGE
January 1, 1999 - October 14, 2025Imagineering In a Box at Disney Imagineering
January 1, 2020 - January 1, 2020Introduction to SQL at Humber College
January 1, 2011 - January 1, 2011Introduction to Java at University of Toronto
January 1, 2002 - January 1, 2002Microsoft Certified System Engineer at METAFORE EDUCATION, CAMBRIDGE
January 1, 1999 - January 1, 1999Qualifications
Microsoft Certified System Engineer
January 1, 1999 - October 14, 2025Microsoft Certified System Engineer
January 1, 1999 - October 14, 2025Industry Experience
Software & Internet, Professional Services, Education, Computers & Electronics
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