Led cross-functional teams and implemented Agile/Scrum practices across multiple projects. Drove project roadmaps, budgets, and risk assessments; mentored QA engineers; introduced automation and improved testing processes. Coordinated with developers, product managers, and clients to refine requirements and ensure on-time delivery. Created and maintained technical docs, test strategies, and automation scripts to streamline verification and release cycles.

Technical Support Engineer at Pfizer

August 1, 2021 - October 14, 2025

Diagnosed and resolved software issues using SQL and Metastorm BPM. Provided customer support and training for enterprise applications. Authored troubleshooting guides and FAQs for technical support teams.

QA Engineer at Sapec Software

December 1, 2021 - October 14, 2025

Designed and executed automated UI and API tests using NUnit and xUnit; developed comprehensive test plans and test cases; wrote detailed documentation and user guides for applications; worked with Jira, Git, and Confluence to track defects and manage test cycles; created test strategies and automated scripts to streamline testing processes.