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Hello! I'm Simon Moreau, a bilingual professional based in Ottawa, Canada, with a strong track record in translation, document verification, HR administration, and customer service. I excel at turning complex information into clear, accurate, and culturally appropriate translations, especially for legal, administrative, and HR contexts. I thrive in fast-paced environments where attention to detail and discretion are essential, and I enjoy building strong relationships with partners and stakeholders to support business growth and compliance. With three+ years of experience across HR verification, onboarding, and service delivery, I bring problem-solving, conflict resolution, and excellent time management to every role. I am fluent in French and English and adept at adapting my communication to diverse audiences.…Hello! I'm Simon Moreau, a bilingual professional based in Ottawa, Canada, with a strong track record in translation, document verification, HR administration, and customer service. I excel at turning complex information into clear, accurate, and culturally appropriate translations, especially for legal, administrative, and HR contexts. I thrive in fast-paced environments where attention to detail and discretion are essential, and I enjoy building strong relationships with partners and stakeholders to support business growth and compliance. With three+ years of experience across HR verification, onboarding, and service delivery, I bring problem-solving, conflict resolution, and excellent time management to every role. I am fluent in French and English and adept at adapting my communication to diverse audiences.

Simon Moreau

Social Media Manager, Project Manager, Content Producer, +4

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Hello! I'm Simon Moreau, a bilingual professional based in Ottawa, Canada, with a strong track record in translation, document verification, HR administration, and customer service. I excel at turning complex information into clear, accurate, and culturally appropriate translations, especially for legal, administrative, and HR contexts. I thrive in fast-paced environments where attention to detail and discretion are essential, and I enjoy building strong relationships with partners and stakeholders to support business growth and compliance. With three+ years of experience across HR verification, onboarding, and service delivery, I bring problem-solving, conflict resolution, and excellent time management to every role. I am fluent in French and English and adept at adapting my communication to diverse audiences.…Hello! I'm Simon Moreau, a bilingual professional based in Ottawa, Canada, with a strong track record in translation, document verification, HR administration, and customer service. I excel at turning complex information into clear, accurate, and culturally appropriate translations, especially for legal, administrative, and HR contexts. I thrive in fast-paced environments where attention to detail and discretion are essential, and I enjoy building strong relationships with partners and stakeholders to support business growth and compliance. With three+ years of experience across HR verification, onboarding, and service delivery, I bring problem-solving, conflict resolution, and excellent time management to every role. I am fluent in French and English and adept at adapting my communication to diverse audiences.

Available to hire

Hello! I’m Simon Moreau, a bilingual professional based in Ottawa, Canada, with a strong track record in translation, document verification, HR administration, and customer service. I excel at turning complex information into clear, accurate, and culturally appropriate translations, especially for legal, administrative, and HR contexts. I thrive in fast-paced environments where attention to detail and discretion are essential, and I enjoy building strong relationships with partners and stakeholders to support business growth and compliance.

With three+ years of experience across HR verification, onboarding, and service delivery, I bring problem-solving, conflict resolution, and excellent time management to every role. I am fluent in French and English and adept at adapting my communication to diverse audiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Work Experience

Bilingual Customer Service Representative at Canadian Tire Financial Services

January 31, 2024 - October 15, 2025

Responded to a wide range of telephone inquiries from Canadian Tire Bank members; conducted primarily outbound calls to customers, guiding and assisting to address delinquency of accounts. Opened and maintained customer accounts; resolved product or service problems by clarifying the complaint, determining cause, selecting solution, expediting correction, and following up.

Bilingual HR Verification Researcher at Hire Right Canada

January 1, 2024 - Present

Conducted bilingual interviews with professionals and academic references, translated and verified employment and educational documents to ensure accuracy and compliance with legal and organizational standards. Conducted research into candidates' criminal backgrounds; cultivated relationships with partners to maximize business opportunities and referrals.

Bilingual Customer Service Representative at Canadian Tire Financial Services

January 1, 2024 - October 15, 2025

Handled inbound/outbound calls to assist card members, guided delinquency resolutions, opened and maintained accounts, resolved issues, processed adjustments, and identified sales opportunities while delivering quality service.

Bilingual HR Verification Researcher at HireRight Canada

January 1, 2024 - Present

Conducted interviews with referees to verify employment history, education history, and criminal background checks. Communicated in French and English, researched public records with the ministry of justice, and built relationships with partners to maximize referrals and support screening timelines.

Department Manager - Customer Service & Promotions at Canadian Tire - Ottawa/Toronto

November 2, 2023 - October 15, 2025

Supervised, developed, evaluated and trained staff; supported the store manager in evaluating candidates for positions; managed customer complaints; ensured compliance with health and safety standards; managed inventory and product quality; coordinated scheduling and payroll activities; liaised with the General Manager to discuss key performance indicators, budgets and visual elements.

Department Manager - Customer Service & Promotions at Canadian Tire

November 1, 2023 - October 15, 2025

Supervised and trained staff; supported recruitment for internal/external candidates; managed pre-employment checks, onboarding, and lifecycle processes; maintained records; collaborated on KPIs, budgets, and visual merchandising; promoted inclusive customer service.

Volunteer at City of Toronto

May 1, 2023 - Present

Assisted in providing a welcoming and inclusive atmosphere by delivering excellent customer service in French and English to visitors of various Community Centres; supported community recreation activities and activities scheduling.

Sales Associate / Supervisor at Leclerc France

June 1, 2021 - October 15, 2025

Supervised and trained staff; contributed to customer service; ensured health and safety standards for products and equipment; managed inventory and orders.

Sales Associate/Supervisor at Leclerc France

June 1, 2021 - October 15, 2025

Supervised and trained staff; contributed to talent acquisition; supported HR onboarding; managed customer service, inventory, health & safety, scheduling, payroll, and vendor relations; communicated regularly with management on KPIs and standards; fostered inclusive service.

Server at Le Sporting Bar - France

September 1, 2019 - October 15, 2025

Greeted guests, presented menus, took orders, ensured ID checks, and maintained coordination with management and staff to ensure smooth service and compliance with health and safety standards.

Server at Pen Bron Hotel & Restaurant - France

August 1, 2018 - October 15, 2025

Greeted customers, explained menus and specials, took orders, verified age for alcohol, and collaborated with management and kitchen staff to ensure high service standards.