Results-oriented professional with proven expertise in content creation for YouTube, video editing, color grading, and sound design using DaVinci Resolve and other tools. Brings a strong sense of storytelling and visual communication to every project, with additional experience in basic 2D animation, thumbnail design, and generative AI for enhanced content quality and engagement. Also experienced in customer support, technical troubleshooting, and sales, with a demonstrated ability to manage accounts, resolve complex issues, and improve customer satisfaction. Proficient in CRM systems like Salesforce and GDS, with a strong record of boosting customer retention and driving business growth. Adept at effective communication, team collaboration, and problem-solving in dynamic environments.…

Christian Paul Rondina

Results-oriented professional with proven expertise in content creation for YouTube, video editing, color grading, and sound design using DaVinci Resolve and other tools. Brings a strong sense of storytelling and visual communication to every project, with additional experience in basic 2D animation, thumbnail design, and generative AI for enhanced content quality and engagement. Also experienced in customer support, technical troubleshooting, and sales, with a demonstrated ability to manage accounts, resolve complex issues, and improve customer satisfaction. Proficient in CRM systems like Salesforce and GDS, with a strong record of boosting customer retention and driving business growth. Adept at effective communication, team collaboration, and problem-solving in dynamic environments.…

Available to hire

Results-oriented professional with proven expertise in content creation for YouTube, video editing, color grading, and sound design using DaVinci Resolve and other tools. Brings a strong sense of storytelling and visual communication to every project, with additional experience in basic 2D animation, thumbnail design, and generative AI for enhanced content quality and engagement.

Also experienced in customer support, technical troubleshooting, and sales, with a demonstrated ability to manage accounts, resolve complex issues, and improve customer satisfaction. Proficient in CRM systems like Salesforce and GDS, with a strong record of boosting customer retention and driving business growth. Adept at effective communication, team collaboration, and problem-solving in dynamic environments.

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Language

English
Advanced

Work Experience

Customer Support Associate at Convergys Philippines Inc.
January 1, 2017 - October 15, 2018
Provided customer support and operations coordination for a global outsourcing account; resolved inquiries and maintained service quality.
CSR II / Team Leader / Sales Agent / GDS Expert at Dynamo (ASAP Tickets)
January 1, 2024 - October 15, 2025
Led customer service operations; handled sales and GDS ticketing; coached team members.
Mortgage Broker Assistant at VA Platinum | Outsourcing Experts
January 1, 2024 - October 15, 2025
Supported mortgage broker team with client onboarding, document preparation, and communications.
Player Support Associate at PTW
January 1, 2025 - October 15, 2025
Provided player support; addressed inquiries; contributed to customer success in gaming context.
Digital Content Producer at Youtube Partner Program
January 1, 2024 - Present
Managed multiple YouTube channels end-to-end — from content ideation and editing to publishing and optimization. Proficient in DaVinci Resolve, Canva, CapCut, Gemini, Whisk, Flow, and other AI tools for video editing, design, and automation. Skilled in storytelling, color grading, thumbnail design, and audience engagement to create impactful and visually compelling content
Customer Support Associate at Convergys Philippines Inc.
January 1, 2018 - October 15, 2025
Provided customer support and operations assistance; resolved inquiries, updated CRM records, and supported service delivery to meet performance targets.
Customer Service Representative II at TeleTech
January 1, 2021 - October 15, 2025
Handled high-volume customer service inquiries across channels, resolved issues, documented interactions, and contributed to process improvements.
CSRI II / Team Leader / Sales Agent / GDS Expert at Dyninno (ASAP Tickets)
January 1, 2024 - October 15, 2025
Delivered customer service, led a team, conducted sales activities, and operated Global Distribution Systems (GDS) to support travel bookings and ticketing.
Mortgage Broker Assistant at Outsourcing Experts
January 1, 2024 - October 15, 2025
Supported mortgage brokerage operations, client communications, documentation, and workflow coordination for loan processing.
Player Support Associate at PTW
January 1, 2025 - October 15, 2025
Provided player support, account troubleshooting, CRM updates, and issue escalation to internal teams; contributed to community engagement.
Customer Support Associate at Convergys Philippines Inc.
January 1, 2018 - October 15, 2025
Customer support role.
Customer Service Representative II at Teletech
January 1, 2021 - October 15, 2025
CSR II role.
CSR II / Team Leader / Sales Agent / GDS Expert at Dynino ( ASAP Tickets )
January 1, 2024 - October 15, 2025
CSR II / Team Leader / Sales Agent / GDS Expert.
Mortgage Broker Assistant at Outsourcing Experts / VA Platinum
January 1, 2024 - October 15, 2025
Mortgage Broker Assistant.
Player Support Associate at PTW
January 1, 2025 - October 15, 2025
Player Support Associate.

Education

Bachelor of Science in Psychology at Cebu Institute of Technology University (CIT-U)
January 1, 2015 - January 1, 2017
Bachelor of Science in Psychology at Cebu Institute of Technology University (CIT-U)
January 1, 2015 - January 1, 2017
Bachelor of Science in Psychology at Cebu Institute of Technology University (CIT-U)
January 1, 2015 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Telecommunications