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I am a tech-savvy HR and product-support professional with 4 years of experience in HR operations, digital learning, and application support across tech-enabled environments. I leverage data and tools like LMS, HRIS, Jira, and Slack to enhance employee experience and product performance. I excel at root cause analysis, building training solutions, and driving cross-functional process improvements, delivering data-driven solutions and seamless user support in remote, fast-moving organizations.…I am a tech-savvy HR and product-support professional with 4 years of experience in HR operations, digital learning, and application support across tech-enabled environments. I leverage data and tools like LMS, HRIS, Jira, and Slack to enhance employee experience and product performance. I excel at root cause analysis, building training solutions, and driving cross-functional process improvements, delivering data-driven solutions and seamless user support in remote, fast-moving organizations.

Israel Ocholi

UX Designer, Product Designer, Data Analyst, +1

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I am a tech-savvy HR and product-support professional with 4 years of experience in HR operations, digital learning, and application support across tech-enabled environments. I leverage data and tools like LMS, HRIS, Jira, and Slack to enhance employee experience and product performance. I excel at root cause analysis, building training solutions, and driving cross-functional process improvements, delivering data-driven solutions and seamless user support in remote, fast-moving organizations.…I am a tech-savvy HR and product-support professional with 4 years of experience in HR operations, digital learning, and application support across tech-enabled environments. I leverage data and tools like LMS, HRIS, Jira, and Slack to enhance employee experience and product performance. I excel at root cause analysis, building training solutions, and driving cross-functional process improvements, delivering data-driven solutions and seamless user support in remote, fast-moving organizations.

Available to hire

I am a tech-savvy HR and product-support professional with 4 years of experience in HR operations, digital learning, and application support across tech-enabled environments. I leverage data and tools like LMS, HRIS, Jira, and Slack to enhance employee experience and product performance.

I excel at root cause analysis, building training solutions, and driving cross-functional process improvements, delivering data-driven solutions and seamless user support in remote, fast-moving organizations.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Associate, Product Support at Babban Gona Nig. LTD

September 1, 2024 - Present

Diagnose and resolve user-reported issues on AgriOS, ensuring smooth functionality and minimal downtime. Analyze UXCam session recordings to identify usability gaps and propose UI/UX enhancements. Conduct remote and onsite training sessions to increase application adoption and reduce support tickets. Partner with Product and Engineering teams to report bugs and prioritize feature requests for release cycles.

Analyst, Human Resources at Babban Gona Nig. LTD

September 30, 2024 - October 16, 2025

Produced HR dashboards and analytics reports for leadership decision-making. Supported learning evaluation and improvement initiatives through data insights. Designed digital training materials and managed content on LMS and Vimeo. Coordinated staff development schedules and tracked program completion metric.

L&D Analyst, Tech. at Babban Gona Nig. LTD

May 31, 2023 - October 16, 2025

Implemented a company-wide training framework that enhanced employee skills and productivity. Conducted root cause analysis of software issues and supported bug resolution efforts with engineering. Managed intranet content and created a training matrix to track learning progress.

Field Operations Supervisor at Babban Gona Nig. LTD

January 31, 2022 - October 16, 2025

Led daily field operations, ensuring resource optimization and service quality. Proposed and implemented process improvements that increased team efficiency.

Sales Analyst at Babban Gona Nig. LTD

October 31, 2021 - October 16, 2025

Developed sales performance dashboards that informed strategic decisions. Enhanced data integrity by introducing validation processes that cut errors by 75%.

Presiding Officer at Independent National Electoral Commission (INEC)

June 1, 2021 - October 16, 2025

Facilitated a smooth electoral voting process in collaboration with INEC at the Sabon Gari State constituency for the National House of Assembly Election in Kaduna State.