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I am a self-taught manager with over 10 years of expertise working with VIP clients, leading diverse teams across multiple countries, and driving digital marketing results. I thrive in fast-paced environments and enjoy building scalable processes that boost performance and client satisfaction. I am passionate about continuous learning and process optimization, with a proven track record of scaling VIP portfolios, cutting response times by 25% and boosting team productivity by 30%, while maintaining high client satisfaction across cross-functional teams in high-pressure settings.…I am a self-taught manager with over 10 years of expertise working with VIP clients, leading diverse teams across multiple countries, and driving digital marketing results. I thrive in fast-paced environments and enjoy building scalable processes that boost performance and client satisfaction. I am passionate about continuous learning and process optimization, with a proven track record of scaling VIP portfolios, cutting response times by 25% and boosting team productivity by 30%, while maintaining high client satisfaction across cross-functional teams in high-pressure settings.

Fayçal Guerengomba

Project Manager, Photographer, Video Editor, +2

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I am a self-taught manager with over 10 years of expertise working with VIP clients, leading diverse teams across multiple countries, and driving digital marketing results. I thrive in fast-paced environments and enjoy building scalable processes that boost performance and client satisfaction. I am passionate about continuous learning and process optimization, with a proven track record of scaling VIP portfolios, cutting response times by 25% and boosting team productivity by 30%, while maintaining high client satisfaction across cross-functional teams in high-pressure settings.…I am a self-taught manager with over 10 years of expertise working with VIP clients, leading diverse teams across multiple countries, and driving digital marketing results. I thrive in fast-paced environments and enjoy building scalable processes that boost performance and client satisfaction. I am passionate about continuous learning and process optimization, with a proven track record of scaling VIP portfolios, cutting response times by 25% and boosting team productivity by 30%, while maintaining high client satisfaction across cross-functional teams in high-pressure settings.

Available to hire

I am a self-taught manager with over 10 years of expertise working with VIP clients, leading diverse teams across multiple countries, and driving digital marketing results. I thrive in fast-paced environments and enjoy building scalable processes that boost performance and client satisfaction.

I am passionate about continuous learning and process optimization, with a proven track record of scaling VIP portfolios, cutting response times by 25% and boosting team productivity by 30%, while maintaining high client satisfaction across cross-functional teams in high-pressure settings.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

Sango

Fluent

English

Fluent

Work Experience

VIP/Sales Team Manager at BrainRock

December 1, 2023 - Present

Inherited and scaled a VIP portfolio from €500K to €1.3M (160% growth) through strategic client segmentation and personalized engagement strategies. Led a team of 15 VIP Managers across 5 countries (Cyprus, Malta, Portugal, Poland, Georgia). Implemented standardized processes that reduced average response time by 25% and increased team productivity by 30%. Designed personalized engagement strategies, increasing VIP NPS by 15% and client satisfaction to 94%. Led cross-functional task force during a major service outage, restoring operations in 4 hours with 95% client retention. Conducted weekly team performance reviews and delivered monthly C-level reports using Power BI dashboards. Able to meet clients face to face and travel abroad when necessary.

Social Media & Marketing Advisor at Concentrix

September 1, 2023 - October 16, 2025

Onboarded and optimized 200+ Meta & Instagram Shops, managing a €250K ad budget with 22% average ROI. Oversaw client portfolios, providing tailored support for shop management and product listing optimization. Analyzed campaign performance metrics and delivered strategic insights to enhance ROI. Executed targeted campaigns that boosted shop conversions by 30% and reduced CPC by 12%. Authored best-practice guides and delivered bi-monthly training webinars to enhance client autonomy.

Content & Language Specialist at Freelance

June 1, 2021 - October 16, 2025

Provided interpretation for law tribunals in French, English, and Sango, and translated 250+ technical and legal documents with high accuracy and cultural nuance.

Content & Marketing Manager – Photo & Video Production at BACKPACKERZ

January 1, 2017 - October 16, 2025

Spearheaded editorial strategy and led content creation for Backpackerz, a media outlet focused on urban culture and music. Produced, directed, and edited photo and video reports, including artist interviews, live concerts, and documentary-style features. Managed all aspects of content production from concept to publication and supervised a creative team. Published over 130 original content pieces and forged partnerships with Live Nation and Red Bull Music, generating revenue.