Available to hire
I am a multilingual Account and Customer Success professional with 13 years of international experience spanning the tech, travel, and airline industries. I build trusted client relationships through a strategic, consultative approach, bridging business insight with empathy and a deep understanding of both people and processes.
Fluent in four languages and comfortable in multicultural settings, I thrive in roles that connect strategy, creativity, and human connection. My background includes marketing initiatives and copywriting for TEDx collaborations, reflecting a long-standing passion for storytelling and brand communication. I’m currently pursuing a Digital Online Marketing Management Certification and am eager to blend business growth with authentic, creative marketing, brand development, and AI-driven content creation.
Skills
Experience Level
Language
German
Fluent
Greek, Modern
Fluent
English
Fluent
Spanish; Castilian
Fluent
Italian
Intermediate
French
Beginner
Work Experience
Senior Account Manager DACH at Dropbox Germany GmbH
January 1, 2025 - October 16, 2025Account management and stakeholder engagement across multinational organizations; led negotiations, delivered technical consulting, and built multiple customer touchpoints to improve engagement and retention. Acted as customer advocate to collaborate with cross-functional teams; supported marketing/localization with release content; delivered presentations at live events. Peak Performer Award 2023 for sales excellence and client relationships.
Career Break at Self-employed / Personal growth & exploration
January 1, 2025 - PresentCareer break focusing on growth, travel, and creative exploration. Developed ANÂSA by Ioulia Karavia, a personal fashion brand, and collaborated on branding and content strategy with Lab106 (Frankfurt). Continued building digital communication skills and brand storytelling.
Senior Account Manager DACH at Dropbox Germany GmbH
January 1, 2025 - October 16, 2025Account Management and Key Stakeholder Management across a variety of complex, international organizations. Skilled in Negotiation, Impactful Sales, and Corporate Technical Consultation. Established multiple Customer Touchpoints across diverse customer organizations, strengthening engagement and retention. Served as a Customer Advocate, collaborating with cross-functional teams to enhance service delivery and customer success. Peak Performer Award 2023 for outstanding sales performance and client relationship excellence. Supported Marketing and Localization teams with product release content for the DACH region and delivered presentations at live events.
Career break - Focus on Growth, Travel and Creative Exploration
January 1, 2025 - PresentPersonal and professional growth during a career break. Traveled across continents, developing personal fashion design brand ANÂSA by Ioulia Karavia, in collaboration with Lab106 (Frankfurt). Strengthening expertise in digital communication, content creation and brand strategy, while deepening understanding of cultural nuance and customer experience.
Marketing & Copywriting at TEDx Frankfurt
December 31, 2024 - October 16, 2025Contributed as Marketing Coordinator & Copywriter to TEDx newsletters and communications, spreading the TED spirit to the regional community. 2020-2024 involvement.
Volunteer - Marketing & Communications at TEDx Frankfurt
December 31, 2024 - October 16, 2025Contributed to the Marketing & Communication team; served as Marketing Coordinator & Copywriter for TEDx newsletters, spreading the TED spirit across the regional community.
Senior Account Manager DACH at Netigate
August 1, 2021 - October 16, 2025SaaS consultative solution selling; onboarding new clients; collaborated with stakeholder teams to ensure product adoption and renewals. Optimized customer journey touchpoints to improve processes and satisfaction; increased product ARR YoY by developing upsell/cross-sell opportunities; engaged C-level contacts for dedicated accounts in DACH; led TEDx Frankfurt collaboration 2020/21.
Senior Account Manager DACH at Netigate
August 1, 2021 - October 16, 2025SaaS consultative solution selling, introducing product range through online presentations, webinars and ongoing product updates. Onboarded new clients and collaborated with stakeholder teams to ensure product adoption and successful contract renewals. Advised customers across industries on optimizing their Customer Journey Touchpoints to improve processes and drive customer and employee satisfaction. Increased product ARR and customer overall value YoY by developing Upsell/Cross-selling opportunities. Targeted C-level contacts (CHRO/Marketing/IT) for a dedicated account base across DACH region. Bridged Sales with Marketing leading a creative project and collaboration with TEDx Frankfurt for 2020/21 event.
Account Manager at SAP Concur
November 1, 2018 - October 16, 2025Developed and implemented account strategies; identified new opportunities, cross-sell and up-sell; increased cloud usage and transaction volume; maintained relationships with regional teams; managed escalation cases as first point of contact and represented SAP Concur at events.
Account Manager at SAP Concur
November 1, 2018 - October 16, 2025Developed and implemented account strategies; liaised with stakeholders and counterparts. Identified new business opportunities within assigned accounts, including cross-selling and up-selling. Increased spend under management, network adoption, transaction volume and trading relationships. Improved customer adoption and usage of contracted cloud applications. Met and exceeded account-specific revenue and profitability goals. Maintained close working relationships with regional teams and coordinated escalation cases as first point of contact at client and partner events.
Sales Executive at Korean Air
January 1, 2018 - October 16, 2025Key account management for corporate Germany; built trust relationships, understood customer needs, provided forecasts and trends; represented Korean Air at trade fairs and travel events; led online marketing activities with TMCs and partners, including newsletters and print marketing content.
Sales Executive at Korean Air
January 1, 2018 - October 16, 2025Key Account management of corporate accounts across Germany. Built and maintained trust-based relationships with existing customers and acquired new ones. Understood key customer needs and requirements; regular evaluation and reporting of forecasts and trends to stakeholders. Represented Korean Air at trade fairs and travel events; organized trade fair participation. Planned and executed online marketing activities with TMCs and industry partners and produced newsletters and print marketing content.
Account Manager at Horwath HTL GmbH
April 1, 2015 - October 16, 2025Tourism & Hospitality consultancy; destination marketing to raise client visibility in Germany; project and event coordination with stakeholders and ministries; implemented marketing strategies; managed PR and travel-related reporting; represented the destination at trade fairs and roadshows.
Account Manager at Horwath HTL GmbH
April 1, 2015 - October 16, 2025Tourism & Hospitality consultancy for assigned accounts (e.g., PromPerú). Destination marketing activities to enhance clients’ competitiveness and awareness in Germany. International project and event coordination with external stakeholders and tourism ministries. Implemented marketing strategies and activities; handled press & PR, regular reporting & news evaluation; coordinated live events and represented destinations at trade fairs & roadshows in Germany.
Inside Sales Executive at LATAM Airlines Group
June 1, 2013 - October 16, 2025Generated high-quality B2B sales leads for the German market; built relationships with existing B2B customers and explored new opportunities.
Inside Sales Executive at LATAM Airlines Group
June 1, 2013 - October 16, 2025Generated high-quality B2B sales leads for the German market. Identified potential opportunities for new business with assigned customers. Built and maintained customer relationships with existing B2B customers.
Assistant Project Manager at Homburg & Partner GmbH
February 1, 2012 - October 16, 2025Assisted project managers with market research, PPT preparation, data analysis, and reporting; liaised with stakeholders across teams.
Business Travel Consultant at BCD Travel Holding GmbH
March 1, 2009 - October 16, 2025Organized and sold business trips for regional key accounts; coordinated with suppliers and partners; acted as primary contact for Travel Managers of Daimler and Siemens; prepared travel documents.
Education
Bachelor of Arts in Travel and Tourism Management at University of Applied Sciences Worms, Germany
March 1, 2009 - August 1, 2012Apprenticeship as Travel Consultant at International Chamber of Commerce in cooperation with BCD Travel Holding GmbH, Stuttgart
September 1, 2005 - June 1, 2008Study Abroad Semester - Event Management, Negotiation and Leadership, Knowledge Management and Analysis of organizational culture at Universidad de Ciencias Empresariales y Sociales (UCES), Buenos Aires, Argentina
August 1, 2010 - January 1, 2011Bachelor of Arts in Travel and Tourism Management at University of Applied Sciences Worms, Germany
March 1, 2009 - August 1, 2012Apprenticeship as Travel Consultant at International Chamber of Commerce in cooperation with BCD Travel Holding GmbH, Stuttgart, Germany
July 1, 2008 - March 1, 2009Study Abroad Semester at Universidad de Ciencias Empresariales y Sociales (UCES), Buenos Aires, Argentina
August 1, 2010 - January 1, 2011Traineeship Abroad Month – Junior Business Consultant at BCD Travel Holding GmbH, Barcelona, Spain
July 1, 2007 - July 31, 2007Digital Marketing Manager at XDi Experience Design Institute GmbH
August 1, 2025 - December 1, 2025Qualifications
Digital Marketing Management Certification
August 1, 2025 - December 1, 2025Account Management for Growth – Winning by Design (Dropbox)
March 1, 2023 - October 16, 2025Sandler Certified Sales Training (Dropbox)
November 1, 2021 - October 16, 2025Sandler Certified Sales Training (Dropbox)
November 1, 2021 - October 16, 2025Account Management for Growth – Winning by Design (Dropbox)
March 1, 2023 - October 16, 2025Digital Marketing Manager (Certificate)
August 1, 2025 - December 1, 2025Industry Experience
Travel & Hospitality, Software & Internet, Media & Entertainment, Professional Services, Transportation & Logistics
Skills
Experience Level
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