Hi, I’m Samantha Joyes. I’ve spent six years building strong communication and negotiation skills, and five years honing quality assurance and administrative organization. I’m a detail-oriented problem-solver with a proactive mindset and a knack for keeping projects on track using solid time-management and MS Office proficiency, especially Excel for data input and tracking. In my current and previous roles, I’ve led teams, supported sales initiatives, and collaborated across departments to deliver excellent service. I thrive in fast-paced environments, enjoy optimizing processes, and value clear feedback and continual learning to help teammates and customers succeed. Detail-oriented professional with 6+ years of experience in communication, quality assurance, and team leadership. Proven ability to manage projects with strong organizational skills, meet deadlines, and collaborate effectively across teams. Skilled in analyzing metrics and providing constructive feedback to enhance quality and consistency. Passionate about creative storytelling and eager to apply my meticulous approach and time-management expertise to producing cinematic, design-forward social media content for luxury and lifestyle brands.

Samantha Joyes

Hi, I’m Samantha Joyes. I’ve spent six years building strong communication and negotiation skills, and five years honing quality assurance and administrative organization. I’m a detail-oriented problem-solver with a proactive mindset and a knack for keeping projects on track using solid time-management and MS Office proficiency, especially Excel for data input and tracking. In my current and previous roles, I’ve led teams, supported sales initiatives, and collaborated across departments to deliver excellent service. I thrive in fast-paced environments, enjoy optimizing processes, and value clear feedback and continual learning to help teammates and customers succeed. Detail-oriented professional with 6+ years of experience in communication, quality assurance, and team leadership. Proven ability to manage projects with strong organizational skills, meet deadlines, and collaborate effectively across teams. Skilled in analyzing metrics and providing constructive feedback to enhance quality and consistency. Passionate about creative storytelling and eager to apply my meticulous approach and time-management expertise to producing cinematic, design-forward social media content for luxury and lifestyle brands.

Available to hire

Hi, I’m Samantha Joyes. I’ve spent six years building strong communication and negotiation skills, and five years honing quality assurance and administrative organization. I’m a detail-oriented problem-solver with a proactive mindset and a knack for keeping projects on track using solid time-management and MS Office proficiency, especially Excel for data input and tracking.

In my current and previous roles, I’ve led teams, supported sales initiatives, and collaborated across departments to deliver excellent service. I thrive in fast-paced environments, enjoy optimizing processes, and value clear feedback and continual learning to help teammates and customers succeed.

Detail-oriented professional with 6+ years of experience in communication, quality assurance, and team leadership. Proven ability to manage projects with strong organizational skills, meet deadlines, and collaborate effectively across teams. Skilled in analyzing metrics and providing constructive feedback to enhance quality and consistency. Passionate about creative storytelling and eager to apply my meticulous approach and time-management expertise to producing cinematic, design-forward social media content for luxury and lifestyle brands.

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Language

English
Fluent

Work Experience

Customer Liaison Supervisor at Execulink Telecom
January 1, 2025 - October 17, 2025
Leading a team of upwards of 8 Customer Liaison Representatives, ensuring exceptional customer service through Quality Assurance, daily, weekly and monthly metrics. Provide productive feedback and thoughtful guidance to my team, through development of KPIs, ongoing 1:1 meetings, reviewing reporting and calls.
Growth Sales at Execulink Telecom
June 1, 2022 - October 17, 2025
Worked from home to achieve sales targets through identifying and fulfilling customer needs with products and services. Acted as primary and often sole contact through sales process to order, organize, coordinate and complete work orders. Made outbound calls to existing customers to add additional products and services as well as online orders. Responded to emails and web leads, as well as answered live chats and inbound calls.
Call Centre Supervisor at Huron at Western University
April 1, 2020 - October 17, 2025
Organized calling assignments while creating and maintaining a positive and professional work environment for callers to encourage motivation and productivity. Listened to live calls to ensure quality standards were met and provided feedback to employees for improved future conversations. Reported a detail-oriented log of the notable highlights, including pledges accumulated, dollars earned and any technical errors, as well as how they were overcome.
Advancement Student Intern at Huron at Western University
April 1, 2020 - October 17, 2025
Conducted and completed research on a specialized list that aimed to reengage individuals associated with the university. Employed excellent time-management skills to ensure work was completed on time, while being available to collaborate with superiors for additional time-sensitive tasks.
Recruitment Student Intern at Huron at Western University
September 1, 2019 - October 17, 2025
Collected, compiled, and organized various important student documents that were mailed in, such as student transcripts. Used excellent time-management skills to complete independent work and work collaboratively with superiors on various time-sensitive tasks.

Education

Bachelor of Arts at Huron at Western University
January 11, 2030 - October 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Professional Services, Education, Media & Entertainment