Hi, I'm Maxim Shikov. I am an IT technician with a solid foundation in audio engineering and customer service, originally from Cahul, Moldova, and currently based in Athens, Greece. I have hands-on experience providing Russian-language technical support, field and network support, and CTI services, with a focus on delivering practical solutions and clear communication to customers and colleagues alike. In my spare time I work on audio production—recording, mixing and mastering—and I enjoy tattoo design as a creative outlet. I am highly task-focused when needed and have a fast learning curve, always looking to grow my skills in IT and audio together as part of collaborative projects.

Maxim Shikov

Hi, I'm Maxim Shikov. I am an IT technician with a solid foundation in audio engineering and customer service, originally from Cahul, Moldova, and currently based in Athens, Greece. I have hands-on experience providing Russian-language technical support, field and network support, and CTI services, with a focus on delivering practical solutions and clear communication to customers and colleagues alike. In my spare time I work on audio production—recording, mixing and mastering—and I enjoy tattoo design as a creative outlet. I am highly task-focused when needed and have a fast learning curve, always looking to grow my skills in IT and audio together as part of collaborative projects.

Available to hire

Hi, I’m Maxim Shikov. I am an IT technician with a solid foundation in audio engineering and customer service, originally from Cahul, Moldova, and currently based in Athens, Greece. I have hands-on experience providing Russian-language technical support, field and network support, and CTI services, with a focus on delivering practical solutions and clear communication to customers and colleagues alike.

In my spare time I work on audio production—recording, mixing and mastering—and I enjoy tattoo design as a creative outlet. I am highly task-focused when needed and have a fast learning curve, always looking to grow my skills in IT and audio together as part of collaborative projects.

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Language

Russian
Fluent
Greek, Modern
Advanced
English
Advanced

Work Experience

Tech Support Representative at Teleperformance
January 1, 2020 - October 17, 2025
Provided Russian-language technical support to Microsoft customers, resolving software and hardware issues, documenting cases, and ensuring customer satisfaction.
Team Leader, Technical Support at MEDIATEL SA (Greece) – Cosmote Telekom
January 1, 2022 - October 17, 2025
Led a Cosmote technical support team for two years, supervising agents, coordinating tasks, and driving service quality improvements.
Field Support / IT Networking & CTI Services at MEDIATEL SA (Greece) – IT Department
January 1, 2022 - Present
Currently handling field support, networking and CTI services within the IT department, collaborating across teams to maintain service delivery.

Education

High School Diploma at Professional Greek High School
January 11, 2030 - October 17, 2025
High School at Professional Greek High School
January 1, 2018 - January 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Telecommunications, Software & Internet, Professional Services, Other, Education