Retail Service Support Administrator at Daimler Truck AG

Performed after-sales support for Daimler Trucks software products; resolved inbound support requests, technical incidents and problems; performed data analysis and investigated diverse issues from authorization to API errors that increased resolved requests by 50%; worked with ErrorLogs and Developer Tool to analyze API errors; accurately documented work-related activities in a ticketing system to optimize processes; coordinated with internal stakeholders to resolve complex inquiries and complaints; performed multi-operator and expert roles in the team; proactively monitored workload to ensure timely investigation and response.

Senior Process Manager at InfoSys s.r.o.

Performed customer technical support in a ticketing system for pre-sales operations; worked with Cisco program tools (CCW, CCWR, ConnectDots, CPR) to assist Dealers/Resellers in offer creation; created and fixed software quotes for Dealers/Resellers; worked with data analysis tools and Excel to optimize investigation processes for at least 40%; identified and fixed diverse issues with Cisco applications; guided requestors through all pre-sales processes still booking; communicated with internal back offices specialists and connected other related teams to solve issues; worked in a multi-task environment.

Business Process Assistant at Optidrim LLC

Took care of main business processes in administration and logistics; communicated with stakeholders from China for supply processes and issues; purchased goods and processed shipments from China to the USA; organized and managed further logistics to Amazon warehouses by sea and air; ensured the stable operation of documentation flow and billing processes; coordinated company's staff including interviews, trainings, and office management; prepared summary business operations reports for the CEO.

Personal Assistant to the Financial Director at Kramio LLC

Worked in the field of business automation for restaurants and sports clubs, including supplying hardware and software to customers and providing ongoing support; drafted contracts and invoices for customers; performed bank records operations for the company; communicated with business partners from Russia and China regarding supply & logistics; performed office management tasks; assisted senior managers with all business-related tasks.

Senior Process Manager at InfoSys s.r.o.

Performed customer technical support in a ticketing system for pre-sales operations; Worked with Cisco program tools to assist Dealers/Resellers in offer creation; Created and fixed software quotes for Dealers/Resellers; Worked with Data Analysis tools and Excel to optimize investigation processes; Identified and fixed diverse issues with Cisco applications; Guided requestors through all pre-sales processes still booking; Communicated with internal back-office specialists and connected other related teams to resolve issues; Worked in a multi-task environment.

Business Process Assistant at Optidrim LLC

Took care of main business processes in administration and logistics; Communicated with stakeholders from China for supply processes and issues; Purchased goods and processed subsequent shipment from China to USA; Organized and managed further logistics to Amazon warehouses by sea and air; Ensured the stable operation of documentation flow and billing processes; Coordinated the company’s staff including interviews, trainings, office management; Prepared summary business operation reports for CEO.