Available to hire
Hi, I’m Gladys Jami. I’m a dedicated customer relationship executive with a background in administrative roles and call center operations. I excel at building durable client relationships, resolving issues promptly, and delivering outstanding service.
I thrive in fast-paced environments, collaborate across teams to streamline communications, and continuously seek feedback to drive improvements. I’m looking to leverage my experience to enhance customer satisfaction and contribute to organizational success.
Experience Level
Language
English
Fluent
Work Experience
Customer Service Executive at Cindel Logistics
January 1, 2023 - PresentProvide exemplary customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. Collaborate with cross-functional teams to streamline communication channels and improve service efficiency. Conduct customer feedback surveys to gather insights and implement improvements in service delivery. Maintain accurate records of customer interactions and transactions.
Call Center Executive at Globacom Mobile Network
December 31, 2022 - October 17, 2025Managed inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting company products and services. Met and exceeded monthly sales targets through effective communication and relationship-building. Conducted customer satisfaction surveys to identify areas for improvement and implemented targeted strategies.
Administrative Assistant at FCTA
December 31, 2019 - October 17, 2025Provided administrative support to departmental heads, managing schedules, travel arrangements, and document preparation. Facilitated effective communication between staff and external stakeholders, ensuring seamless operations. Coordinated meetings and events, handling logistics and documentation.
Customer Service Executive at Cindel Logistics
January 1, 2023 - PresentProvide exemplary customer service, address inquiries, resolve issues, and ensure customer satisfaction. Collaborate with cross-functional teams to streamline communication channels and improve service efficiency. Conduct customer feedback surveys and maintain accurate records of interactions and transactions.
Call Center Executive at Globacom Mobile Network
January 1, 2022 - October 17, 2025Managed inbound and outbound calls, addressed customer inquiries, resolved issues, and promoted company products and services. Met and exceeded monthly sales targets and conducted customer satisfaction surveys to identify areas for improvement and implement targeted strategies.
Administrative Assistant at FCTA
January 1, 2019 - October 17, 2025Provided administrative support to departmental heads, managing schedules, travel arrangements, and document preparation. Facilitated effective communication between staff and external stakeholders, ensuring seamless operations. Coordinated meetings and events, handling logistics and documentation.
Education
BA (Hons) English Language at University of Maiduguri, Nigeria
January 11, 2030 - October 17, 2025MSc Creative Direction in Fashion & Beauty at Solent University, Southampton, UK
January 11, 2030 - October 17, 2025BA (Hons) English Language at University of Maiduguri, Nigeria
January 11, 2030 - October 17, 2025MSc Creative Direction in Fashion & Beauty at Solent University, Southampton, UK
January 11, 2030 - October 17, 2025West African School Leaving Certificate at Government Secondary Abuja, Nigeria
January 11, 2030 - October 17, 2025Qualifications
NCFE Level in Customer Relationship Management
January 11, 2030 - October 17, 2025NCFE Level in Customer Relationship Management
January 11, 2030 - October 17, 2025Industry Experience
Telecommunications, Transportation & Logistics, Professional Services, Education, Government
Experience Level
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