Pedro André dos Reis Miguel

Manager at Zambujal Suites

Project and concept development for local accommodation including interior decoration and communal spaces; development of corporate image, marketing and communication strategy; general customer service and reservation management.

English Market Advisor - Airbnb at Sitel Group / Action Portugal

Support service for platform users via messaging and telephone; community education; issue resolutions and reporting; bookings management (cancellations, changes and refunds); support for new reservations; moderation and account management.

English Market Advisor - Instacart Project at Sitel Group / Action Portugal

Platform customer support (messaging), order tracking, delivery status and returns; real-time contact with distributors.

Managing Partner at Seixas, Costa & Miguel (Rendezvous - more than wine)

Negotiation with suppliers; stock control; customer service and food preparation; other management tasks related to the business.

Marketing Manager at Prosegur - Companhia de Segurança

Customer Loyalty campaigns; campaign monitoring and results; development of advertising materials; support to Telesales; development of official price lists; internal newsletter content.

Customer Service Center Operator at Prosegur Activa

Customer service and mail management.

Call Center Assistant - Travel Assistance at Cares - Companhia de Seguros

Travel assistance call center.

Communicator (Inbound / Outbound) at PT Contact

Communication department duties.

Data registration and file organization at World Travel - Travel Agency

Data entry and file organization tasks.