AM

Ahmed Mohamed

Available to hire

I am Ahmed Mohamed, a dedicated IT professional with expertise in network administration, system support, and software troubleshooting.

About

I am Ahmed Mohamed, a dedicated IT professional with expertise in network administration, system support, and software troubleshooting. I excel at keeping IT environments reliable and secure, resolving issues quickly across departments, and supporting smooth business operations.

I have hands-on experience with databases, operating systems, hardware and software configurations, and I enjoy collaborating with teams to implement robust IT solutions. I am fluent in English and Arabic, and I thrive in fast-paced, customer-focused environments.

  • 7 years' experience
  • Joined October 2025

Languages

  • ArabicFluent
  • EnglishFluent

Industry experience

  • Healthcare
  • Software & Internet
  • Computers & Electronics
  • Education
  • Professional Services
  • Telecommunications

More experts in Dammam, Saudi Arabia

Work experience· 8 roles

IT Support Specialist · OPPO DammamFeb 2025 – Feb 2025 · 1 mo

Provided first-line IT helpdesk support for fast resolution of hardware/software/network issues across multiple departments. Performed hardware/software configurations and upgrades, and ensured secure, reliable system operation.

IT Support & Data Analyst · OPPOFeb 2025 – Oct 2025 · 9 mos

Provided IT help desk and technical support across departments, reducing issue resolution time by 30%. Monitored and optimized databases, ensuring data integrity and compliance with security standards. Conducted data analysis (SQL, Python, Excel) to identify trends and support business process improvements. Designed dashboards and reports for management to enhance data-driven decision-making.

IT Support Engineer · XiaomiFeb 2025 – Present · 1 yr 10 mos

Provide IT support and troubleshooting for hardware, software, and networking issues. Monitor and optimize system performance, ensuring data security and business continuity. Collaborate with IT teams to improve system security, infrastructure efficiency, and staff satisfaction. Prepare reports and insights supporting operational decision-making.

IT Support Specialist · XiaomiJan 2025 – Nov 2025 · 11 mos
IT Support Specialist · OPPOJan 2023 – Feb 2025 · 2 yrs 2 mos
IT Solutions & Support · Dr. Salman Al Habib HospitalJan 2021 – Jan 2021 · 1 mo
IT Solutions & Support · Dr. Salman Al Habib HospitalJan 2021 – Oct 2025 · 4 yrs 10 mos
IT Solutions & Support · Dr. Salman Al Habib HospitalJan 2019 – Jan 2021 · 2 yrs 1 mo

Education

B.Sc. in Information Technology & Computing · Arab Open University2018 – 2025
B.S in Information Technology & Computing · Arab Open University, Dammam2030 – 2018
B.Sc. in Information Technology & Computing · Arab Open University, Dammam2030 – 2018

Certifications and awards· 18

Cisco Certified Network Associate (CCNA)2030 – 2025
IBM Data Science Professional Certificate2030 – 2025
Google AI Certificate2030 – 2025
Full Stack Development – Udacity / One Million Arab Coders2030 – 2025

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