Available to hire
I am Ahmed Mohamed, a dedicated IT professional with expertise in network administration, system support, and software troubleshooting. I excel at keeping IT environments reliable and secure, resolving issues quickly across departments, and supporting smooth business operations.
I have hands-on experience with databases, operating systems, hardware and software configurations, and I enjoy collaborating with teams to implement robust IT solutions. I am fluent in English and Arabic, and I thrive in fast-paced, customer-focused environments.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Work Experience
IT Support Engineer at Xiaomi
February 1, 2025 - PresentProvide IT support and troubleshooting for hardware, software, and networking issues. Monitor and optimize system performance, ensuring data security and business continuity. Collaborate with IT teams to improve system security, infrastructure efficiency, and staff satisfaction. Prepare reports and insights supporting operational decision-making.
IT Support & Data Analyst at OPPO
February 1, 2025 - October 18, 2025Provided IT help desk and technical support across departments, reducing issue resolution time by 30%. Monitored and optimized databases, ensuring data integrity and compliance with security standards. Conducted data analysis (SQL, Python, Excel) to identify trends and support business process improvements. Designed dashboards and reports for management to enhance data-driven decision-making.
IT Solutions & Support at Dr. Salman Al Habib Hospital
January 1, 2021 - October 18, 2025Delivered full-time remote IT solutions and support for hospital systems and staff. Handled system setup, software installation, troubleshooting, and data security compliance. Supported medical applications, data reporting, and database management to optimize hospital operations. Provided IT training and technical support to non-technical users.
IT Support Specialist at Xiaomi
January 1, 2025 - November 19, 2025Delivered frontline IT support, configured networks and systems, performed troubleshooting across hardware/software, and ensured reliable operation across departments. Monitored performance, applied updates, and enforced data security.
IT Support Specialist at OPPO Dammam
February 1, 2025 - February 1, 2025Provided first-line IT helpdesk support for fast resolution of hardware/software/network issues across multiple departments. Performed hardware/software configurations and upgrades, and ensured secure, reliable system operation.
IT Solutions & Support at Dr. Salman Al Habib Hospital
January 1, 2021 - January 1, 2021Delivered IT support services including system setup, troubleshooting, network configuration, software installations, and upgrades for hospital staff. Ensured smooth operation of IT systems and quick issue resolution.
IT Support Specialist at OPPO
January 1, 2023 - February 1, 2025Provided first-line IT helpdesk support to staff for faster resolution of technical issues. Troubleshooted hardware, software, and network-related problems across multiple departments. Maintained system reliability and ensured data security.
IT Solutions & Support at Dr. Salman Al Habib Hospital
January 1, 2019 - January 1, 2021Delivered IT support services, including system setup, troubleshooting, and maintenance. Assisted clients with network configuration, software installation, and upgrades. Ensured smooth operation of systems by resolving issues quickly and effectively.
Education
B.Sc. in Information Technology & Computing at Arab Open University
August 1, 2018 - October 18, 2025B.S in Information Technology & Computing at Arab Open University, Dammam
January 11, 2030 - August 1, 2018B.Sc. in Information Technology & Computing at Arab Open University, Dammam
January 11, 2030 - August 1, 2018Qualifications
Cisco Certified Network Associate (CCNA)
January 11, 2030 - October 18, 2025IBM Data Science Professional Certificate
January 11, 2030 - October 18, 2025Google AI Certificate
January 11, 2030 - October 18, 2025Full Stack Development – Udacity / One Million Arab Coders
January 11, 2030 - October 18, 2025Python Programming – Udacity / One Million Arab Coders
January 11, 2030 - October 18, 2025Oracle RDBMS & SQL – Oracle Corporation
January 11, 2030 - October 18, 2025E-Commerce Program
January 11, 2030 - October 18, 2025CCNA
January 11, 2030 - November 19, 2025IBM Data Science Professional Certificate
January 11, 2030 - November 19, 2025Google AI Certificate
January 11, 2030 - November 19, 2025Full Stack Development Track – One Million Arab Coders (Udacity)
January 11, 2030 - November 19, 2025Python Programming – One Million Arab Coders (Udacity)
January 11, 2030 - November 19, 2025Cisco Certified Network Associate (CCNA)
January 11, 2030 - December 8, 2025IBM Data Science Professional Certification
January 11, 2030 - December 8, 2025Google AI Certification
January 11, 2030 - December 8, 2025Full Stack Development Track – One Million Arab Coders (Udacity)
January 11, 2030 - December 8, 2025Python Programming – One Million Arab Coders (Udacity)
January 11, 2030 - December 8, 2025Oracle RDBMS & SQL – Oracle Corporation
January 11, 2030 - December 8, 2025Industry Experience
Healthcare, Software & Internet, Computers & Electronics, Education, Professional Services, Telecommunications
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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