Highly skilled Product Developer with 15 years’ experience working in the fashion industry across all genders, men's, ladies and kids' wear. I am hard working, organised and love to problem solve. I’m seeking a new opportunity where I can bring my passion, hard work, creativity and industry experience to a dynamic and inspiring team. Whether it’s in product development, sourcing, account management or something completely new - I'm open, motivated and ready for what's next.

Donna Carroll

Highly skilled Product Developer with 15 years’ experience working in the fashion industry across all genders, men's, ladies and kids' wear. I am hard working, organised and love to problem solve. I’m seeking a new opportunity where I can bring my passion, hard work, creativity and industry experience to a dynamic and inspiring team. Whether it’s in product development, sourcing, account management or something completely new - I'm open, motivated and ready for what's next.

Available to hire

Highly skilled Product Developer with 15 years’ experience working in the fashion industry across all genders, men’s, ladies and kids’ wear. I am hard working, organised and love to problem solve.
I’m seeking a new opportunity where I can bring my passion, hard work, creativity and industry experience to a dynamic and inspiring team. Whether it’s in product development, sourcing, account management or something completely new - I’m open, motivated and ready for what’s next.

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Language

English
Fluent

Work Experience

Pupil Support Assistant at East Renfrewshire Council
August 1, 2025 - Present
Supporting children in a primary school setting with main focus on children with specific ASN needs. Supporting senior staff members as required.
Product Developer at Evergreen Fashion UK Ltd
June 1, 2025 - October 19, 2025
Setting up and establishing Product Development department. Working with stakeholders to generate more orders for the company. Actively working with suppliers & overseas offices to source fabrics and trims. Developing & creating suitable ranges for the high street. Creating detailed technical packs for factories to follow. Working with overseas offices to ensure submission dates are met. Researching the current fashion market.
Customer Service Training Lead at Club L London
April 1, 2023 - October 19, 2025
Promoted from Senior Customer Service Advisor in February 2023. Managing incoming emails via Zendesk and answering escalations. Managing chargebacks via PayPal, Klarna, Clearpay and Shopify. Working with multiple couriers to solve customer issues and raise claims. Training staff members in UK and Overseas via Microsoft Teams. Highlighting and resolving quality issues.
Full time Mother
September 1, 2021 - October 19, 2025
Responsible for the organisation and scheduling of household activities and outings. Managing the household resources and creating a fun and healthy environment to grow. Ensuring the emotional, physical and developmental needs of my children are met.
Product Developer at Wilson Imports
October 1, 2020 - October 19, 2025
Managing Projects. Sourced fabrics and trims based on design and buying requirements. Developed detailed technical packs on Illustrator. Built close relationships with overseas factories, company offices and buying teams. Collaborated with design and technical teams to produce high quality garments. Ensured factories deliver high quality goods on time and as specified. (Company ceased trading in October 2020.)
Supervisor/Machinist at Matrix Uniforms
October 1, 2014 - October 19, 2025
Set up and completion of embroidery jobs. Quality checked garments and sewing sample designs. Allocated assignments to other team members. Process customer orders and stock take. Purchasing from manufacturers using SAGE software. Actively involved in running the company's eBay outlet.
Shop Supervisor at Thomas Aulds and Sons
July 1, 2010 - October 19, 2025
I trained as a Deputy Manager during 2009/2010. Regularly helping customers, addressing their questions and concerns. Responsible for cash handling and end of day banking. Assist with managing, motivating and training staff. Remaining adequately stocked without unnecessary waste.
Textile Designer at Mark Conlin Collection
August 1, 2009 - October 19, 2025
This was an 8-week placement working on the design of Marks Bridal & Ready to Wear Collections and other design related tasks.
Voluntary Tutor at VTO Glasgow
June 1, 2013 - October 19, 2025
Working with children with dyslexia complete homework tasks. Visiting a primary-aged pupil once per week. Supporting children with homework tasks and reading.
Mentor at Manchester Met University
October 1, 2024 - Present
Supporting students as they start a career in the fashion industry. Offering CV and portfolio advice. Helping students connect with potential internship opportunities. Offering support for any fashion related questions.
Mentor at Mentor Mums
January 1, 2025 - October 19, 2025
Mentee mentoring a mum in the fashion industry as she transitions back into her working role. Offering support and guidance. Arranging weekly calls to discuss new potential job roles.

Education

PGDE Secondary Education – Home Economics at Strathclyde University, Glasgow
August 1, 2020 - January 1, 2021
BA Design for Textiles (Fashion, Interiors & Art) at Scottish School of Design & Textiles, Heriot-Watt University, Galashiels
August 1, 2008 - June 1, 2009
HND Stitched Textiles & Fashion Design at Cardonald College, Glasgow
August 1, 2006 - June 1, 2008
Portfolio Course at The Visual Arts Studio, The Tramway, Glasgow
August 1, 2005 - June 1, 2006
Advanced Higher in Art; Highers; Intermediates at Castlehead High School, Paisley
August 1, 1999 - June 1, 2005

Qualifications

Understanding Epilepsy
February 1, 2025 - October 19, 2025
Level 2 Behaviour That Challenges in Children
June 1, 2021 - October 19, 2025
SCQF Exploring Wellbeing
June 1, 2021 - October 19, 2025
East Ren Woman’s Returner Course
April 1, 2021 - October 19, 2025
Level 2 Food Safety & Hygiene for Catering
September 1, 2019 - October 19, 2025
CACHE Level 2 Understanding Nutrition & Health
September 1, 2019 - October 19, 2025
BIIAB Level 1 Essentials for Catering
June 1, 2019 - October 19, 2025
1 Day Professional Cookery
June 1, 2019 - October 19, 2025
First Aid
May 1, 2018 - October 19, 2025
Assisting in administration of epinephrine
May 1, 2018 - October 19, 2025

Industry Experience

Retail, Manufacturing, Education, Professional Services, Media & Entertainment