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I am a Technical and Customer Support Specialist with 6+ years of experience in international B2B and B2C environments. I excel at resolving complex technical issues, delivering exceptional customer service, and collaborating across departments to drive results. I have hands-on experience with ERP systems (NetSuite, OpenAir), ticketing platforms, and Confluence, with a focus on efficiency, documentation, and customer success. Based in Zurich, I am open to hybrid, remote, or on-site opportunities in Customer Success, IT Support, Operations, or Administration.…I am a Technical and Customer Support Specialist with 6+ years of experience in international B2B and B2C environments. I excel at resolving complex technical issues, delivering exceptional customer service, and collaborating across departments to drive results. I have hands-on experience with ERP systems (NetSuite, OpenAir), ticketing platforms, and Confluence, with a focus on efficiency, documentation, and customer success. Based in Zurich, I am open to hybrid, remote, or on-site opportunities in Customer Success, IT Support, Operations, or Administration.

Larisa Asaturova

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I am a Technical and Customer Support Specialist with 6+ years of experience in international B2B and B2C environments. I excel at resolving complex technical issues, delivering exceptional customer service, and collaborating across departments to drive results. I have hands-on experience with ERP systems (NetSuite, OpenAir), ticketing platforms, and Confluence, with a focus on efficiency, documentation, and customer success. Based in Zurich, I am open to hybrid, remote, or on-site opportunities in Customer Success, IT Support, Operations, or Administration.…I am a Technical and Customer Support Specialist with 6+ years of experience in international B2B and B2C environments. I excel at resolving complex technical issues, delivering exceptional customer service, and collaborating across departments to drive results. I have hands-on experience with ERP systems (NetSuite, OpenAir), ticketing platforms, and Confluence, with a focus on efficiency, documentation, and customer success. Based in Zurich, I am open to hybrid, remote, or on-site opportunities in Customer Success, IT Support, Operations, or Administration.

Available to hire

I am a Technical and Customer Support Specialist with 6+ years of experience in international B2B and B2C environments. I excel at resolving complex technical issues, delivering exceptional customer service, and collaborating across departments to drive results. I have hands-on experience with ERP systems (NetSuite, OpenAir), ticketing platforms, and Confluence, with a focus on efficiency, documentation, and customer success.

Based in Zurich, I am open to hybrid, remote, or on-site opportunities in Customer Success, IT Support, Operations, or Administration.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Beginner

Russian

Fluent

Czech

Beginner

Work Experience

Technical Support Analyst at Oracle NetSuite

February 1, 2025 - October 20, 2025

Delivered expert-level technical support for NetSuite ERP and OpenAir PSA via tickets for a global client base; diagnosed, prioritized, and escalated incidents, reduced resolution times for high-priority tickets; maintained OpenAir–NetSuite data integrations; authored knowledge base and client docs; trained new hires; collaborated with development and account management to drive process improvements.

Customer Care Representative at AT&T

August 1, 2021 - October 20, 2025

Provided first-line technical and billing support via phone and chat; diagnosed connectivity and device issues, coordinating with field technicians to restore service; used CRM systems to manage customer data; maintained CSAT above 90%; resolved escalations with strong problem-solving.

Project Manager at Heat Project Ltd.

December 1, 2017 - October 20, 2025

Planned and managed small-to-mid-scale B2B projects; oversaw tasks, resources, and deadlines; coordinated internal and external stakeholders; led regular updates and progress reports; improved cross-functional workflows.

Client Manager at Heat Project Ltd.

January 1, 2017 - October 20, 2025

Cultivated long-term client relationships; managed full lifecycle from inquiry to onboarding and post-service feedback; liaison between clients and internal teams; implemented structured feedback and service request processes.

Office Administrator at Heat Project Ltd.

December 1, 2015 - October 20, 2025

Managed day-to-day office operations, scheduling, correspondence handling, inventory control, and documentation management; facilitated interdepartmental communication; organized meetings and events to strengthen collaboration.

Secretary at Termoros Ltd.

June 1, 2011 - October 20, 2025

Managed and redirected incoming calls; coordinated agendas, travel, and appointments for senior management; distributed internal correspondence; collaborated with cross-functional teams; supported procurement and cost control.