Natalie Cheng

Available to hire

Skills

Experience Level

Language

English
Advanced

Work Experience

Digital Business Analyst at AXA Hong Kong and Macau
August 1, 2022 - October 20, 2025
Led multiple product enablement initiatives to increase adoption of EMMA by AXA app, contributing to 20% growth in user engagement. Partnered with IT, UX/UI, and operations teams to deliver digital process improvements, including a recap of claims and renewal journeys, enhancing efficiency and client satisfaction.

Education

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Qualifications

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Industry Experience

Financial Services, Software & Internet, Professional Services, Media & Entertainment

Skills

Experience Level

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