NC

Natalie Cheng

Available to hire

About

  • 3 years' experience
  • Joined October 2025

Languages

  • EnglishAdvanced

Industry experience

  • Financial Services
  • Software & Internet
  • Professional Services
  • Media & Entertainment

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Work experience

Digital Business Analyst · AXA Hong Kong and MacauAug 2022 – Oct 2025 · 3 yrs 3 mos

Led multiple product enablement initiatives to increase adoption of EMMA by AXA app, contributing to 20% growth in user engagement. Partnered with IT, UX/UI, and operations teams to deliver digital process improvements, including a recap of claims and renewal journeys, enhancing efficiency and client satisfaction.

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