Hi, I’m Hamiche Rafik. I’m a multifaceted, results-driven professional bridging engineering foundations with international business know-how to deliver practical, scalable solutions in IT operations and customer service. I excel at turning technical concepts into strategic actions, and I thrive by solving problems with attention to detail and a strong ownership mindset. Throughout my career in telecom and hospitality contexts, I’ve developed solid problem-solving abilities under pressure, effective communication, and a collaborative approach that drives operational excellence and supports business growth by turning complex situations into clear, actionable outcomes.

Hamiche Rafik

Hi, I’m Hamiche Rafik. I’m a multifaceted, results-driven professional bridging engineering foundations with international business know-how to deliver practical, scalable solutions in IT operations and customer service. I excel at turning technical concepts into strategic actions, and I thrive by solving problems with attention to detail and a strong ownership mindset. Throughout my career in telecom and hospitality contexts, I’ve developed solid problem-solving abilities under pressure, effective communication, and a collaborative approach that drives operational excellence and supports business growth by turning complex situations into clear, actionable outcomes.

Available to hire

Hi, I’m Hamiche Rafik. I’m a multifaceted, results-driven professional bridging engineering foundations with international business know-how to deliver practical, scalable solutions in IT operations and customer service. I excel at turning technical concepts into strategic actions, and I thrive by solving problems with attention to detail and a strong ownership mindset.

Throughout my career in telecom and hospitality contexts, I’ve developed solid problem-solving abilities under pressure, effective communication, and a collaborative approach that drives operational excellence and supports business growth by turning complex situations into clear, actionable outcomes.

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Language

French
Fluent
English
Fluent
Arabic
Fluent

Work Experience

Service Desk Analyst at Private tourist complex «El Omara»
December 1, 2024 - October 20, 2025
First point of contact for IT-related inquiries; identified and troubleshot technical issues; maintained records of IT incidents and escalated complex issues when necessary; ensured seamless digital operations for bookings and internal systems.
Customer Service at Algérie Telecom, Oran
June 30, 2024 - October 20, 2025
Provided technical support for internet and landline services; managed customer accounts, billing issues and service upgrades; resolved customer complaints; educated clients on services and troubleshooting procedures.
Customer Sales Support at Ooredoo Group, Oran
November 30, 2022 - October 20, 2025
Assisted customers in selecting mobile and internet plans; handled inquiries, complaints and service requests; processed sales transactions and promoted new products; maintained accurate customer records and ensured high-quality service delivery.

Education

Bachelor's in Business and Management at WSB Merito, Gdansk
January 1, 2025 - October 20, 2025
Chemical Engineering at USTO, Oran
January 1, 2023 - December 31, 2024
Engineering Degree at Ecole Superieur d’Ingenieur, Oran
January 1, 2021 - December 31, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Travel & Hospitality, Professional Services

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