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I'm a results-driven digital project manager and account leader with a track record of building strong client relationships and driving strategic growth across onboarding and SaaS solutions. At YOUKNOW Technologies I focus on customer onboarding and SaaS sales, delivering top-tier service and support, while nurturing long-term partnerships. I excel at turning complex digital challenges into business success by translating tech solutions into clear value for clients and collaborating across teams to ensure smooth project delivery. Throughout my career I’ve prioritized client satisfaction and revenue growth, leveraging meticulous process, strategic planning, and cross-functional collaboration to drive outcomes. I bring passion for technology, a client-centric mindset, and a proactive approach to leadership, enabling successful transitions for clients and ongoing partnerships.…I'm a results-driven digital project manager and account leader with a track record of building strong client relationships and driving strategic growth across onboarding and SaaS solutions. At YOUKNOW Technologies I focus on customer onboarding and SaaS sales, delivering top-tier service and support, while nurturing long-term partnerships. I excel at turning complex digital challenges into business success by translating tech solutions into clear value for clients and collaborating across teams to ensure smooth project delivery. Throughout my career I’ve prioritized client satisfaction and revenue growth, leveraging meticulous process, strategic planning, and cross-functional collaboration to drive outcomes. I bring passion for technology, a client-centric mindset, and a proactive approach to leadership, enabling successful transitions for clients and ongoing partnerships.

Adeline van den Worm

Project Manager, Content Creator, Content Designer, +7

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I'm a results-driven digital project manager and account leader with a track record of building strong client relationships and driving strategic growth across onboarding and SaaS solutions. At YOUKNOW Technologies I focus on customer onboarding and SaaS sales, delivering top-tier service and support, while nurturing long-term partnerships. I excel at turning complex digital challenges into business success by translating tech solutions into clear value for clients and collaborating across teams to ensure smooth project delivery. Throughout my career I’ve prioritized client satisfaction and revenue growth, leveraging meticulous process, strategic planning, and cross-functional collaboration to drive outcomes. I bring passion for technology, a client-centric mindset, and a proactive approach to leadership, enabling successful transitions for clients and ongoing partnerships.…I'm a results-driven digital project manager and account leader with a track record of building strong client relationships and driving strategic growth across onboarding and SaaS solutions. At YOUKNOW Technologies I focus on customer onboarding and SaaS sales, delivering top-tier service and support, while nurturing long-term partnerships. I excel at turning complex digital challenges into business success by translating tech solutions into clear value for clients and collaborating across teams to ensure smooth project delivery. Throughout my career I’ve prioritized client satisfaction and revenue growth, leveraging meticulous process, strategic planning, and cross-functional collaboration to drive outcomes. I bring passion for technology, a client-centric mindset, and a proactive approach to leadership, enabling successful transitions for clients and ongoing partnerships.

Available to hire

I’m a results-driven digital project manager and account leader with a track record of building strong client relationships and driving strategic growth across onboarding and SaaS solutions. At YOUKNOW Technologies I focus on customer onboarding and SaaS sales, delivering top-tier service and support, while nurturing long-term partnerships. I excel at turning complex digital challenges into business success by translating tech solutions into clear value for clients and collaborating across teams to ensure smooth project delivery.

Throughout my career I’ve prioritized client satisfaction and revenue growth, leveraging meticulous process, strategic planning, and cross-functional collaboration to drive outcomes. I bring passion for technology, a client-centric mindset, and a proactive approach to leadership, enabling successful transitions for clients and ongoing partnerships.

Skills

Brand Identity

Experience Level

Brand Identity

Intermediate

Language

English

Fluent

Work Experience

Senior Client Service & Renewal Manager at YOU KNOW Technologies

July 1, 2022 - Present

Senior Client Service & Renewal Manager at YOU KNOW Technologies. Acted as Hootsuite product lead, driving revenue by building relationships with potential clients for social media management solutions. Responsibilities included understanding client needs, presenting solutions, closing deals, conducting demos, delivering presentations, and negotiating contracts. Collaborated with marketing and customer success teams to ensure smooth transitions from lead to customer. Focused on customer onboarding and SaaS sales, leveraging strong client relationships to fuel renewal and growth.

Digital Project Manager & Account Director at Social Lab and Ogilvy Group

June 1, 2022 - October 21, 2025

Led digital projects and client accounts, developing project plans, ensuring quality, and maintaining strong client satisfaction. Collaborated with cross-functional teams to deliver on strategic objectives and drive growth. Built and nurtured long-term client relationships, overseeing multi-disciplinary initiatives from concept to delivery.

Digital Project Manager & Account Director at Social Lab and Ogilvy Group

June 30, 2022 - October 21, 2025

Oversaw digital projects and client accounts; collaborated with teams; created project plans; ensured quality and client satisfaction.

Senior Client Service & Renewal Manager at YOU KNOW Technologies

July 1, 2022 - Present

As a Senior Client Service & Renewal Manager (and later in Customer Success leadership), focused on understanding client needs, building relationships, aligning SaaS solutions, closing deals, negotiating contracts, conducting demos and presentations, and coordinating cross-functional teams to ensure smooth transitions and renewals.