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Dynamic, proactive, and results-oriented professional with over 13 years of experience in marketing, project management, and administrative support. Throughout my career, I have contributed to the continuous improvement of customer experience by leading teams and implementing effective strategies. I stand out for my strong communication skills, analytical thinking, and organizational abilities. I aim to join a committed team where I can apply my knowledge and contribute to the organization's growth.…Dynamic, proactive, and results-oriented professional with over 13 years of experience in marketing, project management, and administrative support. Throughout my career, I have contributed to the continuous improvement of customer experience by leading teams and implementing effective strategies. I stand out for my strong communication skills, analytical thinking, and organizational abilities. I aim to join a committed team where I can apply my knowledge and contribute to the organization's growth.

Natalia Forero Medina

Graphic Designer, Social Media Manager, Content Creator, +1

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Dynamic, proactive, and results-oriented professional with over 13 years of experience in marketing, project management, and administrative support. Throughout my career, I have contributed to the continuous improvement of customer experience by leading teams and implementing effective strategies. I stand out for my strong communication skills, analytical thinking, and organizational abilities. I aim to join a committed team where I can apply my knowledge and contribute to the organization's growth.…Dynamic, proactive, and results-oriented professional with over 13 years of experience in marketing, project management, and administrative support. Throughout my career, I have contributed to the continuous improvement of customer experience by leading teams and implementing effective strategies. I stand out for my strong communication skills, analytical thinking, and organizational abilities. I aim to join a committed team where I can apply my knowledge and contribute to the organization's growth.

Available to hire

Dynamic, proactive, and results-oriented professional with over 13 years of experience in marketing, project management, and administrative support. Throughout my career, I have contributed to the continuous improvement of customer experience by leading teams and implementing effective strategies.

I stand out for my strong communication skills, analytical thinking, and organizational abilities. I aim to join a committed team where I can apply my knowledge and contribute to the organization’s growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Final Cut Pro X

Expert

Camtasia

Intermediate

Language

Spanish; Castilian

Fluent

Portuguese

Fluent

English

Fluent

Work Experience

After-Sales Manager at Estores LowCost

January 1, 2025 - Present

Managed after-sales processes, customer service, complaints resolution, and enhancement of user experience. Led cross-functional efforts to improve response times and customer satisfaction.

Educational Assistant at Portuguese Red Cross

January 1, 2025 - October 21, 2025

Supported children and youth in educational and recreational settings. Collaborated with the pedagogical team in educational activities and school environment organization.

Project Manager – Immigrant Integration at Caritas

January 1, 2024 - October 21, 2025

Coordinated social integration projects, supported cultural and professional adaptation of immigrants, and collaborated with local institutions.

Customer Support Advisor at Concentrix

January 1, 2023 - October 21, 2025

Provided multichannel customer support, solved technical and administrative issues, and ensured efficient and personalized service.

Marketing and Communication Manager at Papasote Business Group

January 1, 2021 - October 21, 2025

Developed and implemented marketing strategies, managed social media, led advertising campaigns, and maintained brand identity.

Academic Secretary at Gimnasio Campestre School

January 1, 2018 - October 21, 2025

Managed school documentation, provided administrative support to management, attended students and parents, and organized meetings and events.

After-Sales Coordinator at Chevrolet Dealership

January 1, 2016 - October 21, 2025

Oversaw after-sales services, led technical team coordination, managed warranty controls, and enhanced customer loyalty.

After-Sales Manager at Estores LowCost

January 1, 2025 - November 4, 2025

Managed after-sales processes, customer service, complaints resolution, and enhancement of user experience.

Educational Assistant at Portuguese Red Cross

January 1, 2025 - January 1, 2025

Supported children and youth in educational and recreational settings. Collaborated with the pedagogical team in educational activities and school environment organization.

Project Manager – Immigrant Integration at Caritas

January 1, 2024 - January 1, 2024

Coordinated social integration projects, supported cultural and professional adaptation of immigrants, and collaborated with local institutions.

Customer Support Advisor at Concentrix

January 1, 2023 - January 1, 2023

Provided multichannel customer support, solved technical and administrative issues, and ensured efficient and personalized service.

Marketing and Communication Manager at Papasote Business Group

January 1, 2021 - January 1, 2021

Developed and implemented marketing strategies, managed social media, led advertising campaigns, and maintained brand identity.

Academic Secretary at Gimnasio Campestre School

January 1, 2018 - January 1, 2018

Managed school documentation, provided administrative support to management, attended students and parents, and organized meetings and events.

After-Sales Coordinator at Chevrolet Dealership

January 1, 2016 - January 1, 2016

Oversaw after-sales services, led technical team coordination, managed warranty controls, and enhanced customer loyalty.

Educational Assistant at Portuguese Red Cross

January 1, 2024 - December 31, 2025

Supported children and youth in educational and recreational settings. Collaborated with the pedagogical team in educational activities and school environment organization.

Project Manager – Immigrant Integration at Caritas

January 1, 2023 - December 31, 2024

Coordinated social integration projects, supported cultural and professional adaptation of immigrants, and collaborated with local institutions.

Customer Support Advisor at Concentrix

January 1, 2022 - December 31, 2023

Provided multichannel customer support, solved technical and administrative issues, and ensured efficient and personalized service.

Marketing and Communication Manager at Papasote Business Group

January 1, 2018 - December 31, 2021

Developed and implemented marketing strategies, managed social media, led advertising campaigns, and maintained brand identity.

Academic Secretary at Gimnasio Campestre School

January 1, 2016 - December 31, 2018

Managed school documentation, provided administrative support to management, attended students and parents, and organized meetings and events.