Dynamic Call Center Agent with Syner G Outsourcing Inc., recognized for delivering exceptional customer service and achieving high call quality standards. Skilled in customer communications and training, I effectively resolved account discrepancies while fostering positive customer experiences. Committed to enhancing satisfaction and mentoring peers to elevate team performance. Also skilled in creating visually appealing and professional designs for digital and print use. Experienced in using tools like Canva, Photoshop, and Illustrator to produce logos, social media content, and marketing materials. Strong eye for layout, color, and typography, with the ability to adapt designs to match different brands and audiences.

Carl Matthew D. Manansala

Dynamic Call Center Agent with Syner G Outsourcing Inc., recognized for delivering exceptional customer service and achieving high call quality standards. Skilled in customer communications and training, I effectively resolved account discrepancies while fostering positive customer experiences. Committed to enhancing satisfaction and mentoring peers to elevate team performance. Also skilled in creating visually appealing and professional designs for digital and print use. Experienced in using tools like Canva, Photoshop, and Illustrator to produce logos, social media content, and marketing materials. Strong eye for layout, color, and typography, with the ability to adapt designs to match different brands and audiences.

Available to hire

Dynamic Call Center Agent with Syner G Outsourcing Inc., recognized for delivering exceptional customer service and achieving high call quality standards. Skilled in customer communications and training, I effectively resolved account discrepancies while fostering positive customer experiences. Committed to enhancing satisfaction and mentoring peers to elevate team performance.

Also skilled in creating visually appealing and professional designs for digital and print use. Experienced in using tools like Canva, Photoshop, and Illustrator to produce logos, social media content, and marketing materials. Strong eye for layout, color, and typography, with the ability to adapt designs to match different brands and audiences.

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Language

English
Advanced

Work Experience

Call Center Agent at Syner G Outsourcing Inc.
July 1, 2025 - October 21, 2025
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Addressed customer account discrepancies and concerns.

Education

Bachelor of Science in Engineering at University of Baguio
January 11, 2030 - June 1, 2024

Qualifications

Virtual Assistant Masterclass
January 11, 2030 - October 21, 2025
Email Management – inbox organization, professional email writing, and response tracking
January 11, 2030 - October 21, 2025
Canva Management – designing branded graphics for social media, presentations, and marketing materials
January 11, 2030 - October 21, 2025
Calendar Management – scheduling, booking appointments, and time blocking for productivity
January 11, 2030 - October 21, 2025
Administrative Tasks – including document handling, data entry, and online file organization
January 11, 2030 - October 21, 2025
Social Media Marketing Training – content planning, platform management, and engagement strategies
January 11, 2030 - October 21, 2025

Industry Experience

Professional Services, Telecommunications, Media & Entertainment