Siham Alaoui

VIP’s Assistant / Concierge at IMMOHOLD

Managed 24/7 responses to high-profile client requests, ensuring top-tier service quality. Spearheaded comprehensive logistical arrangements including accommodations, travel (jets, yachts, planes), and on-site coordination, enhancing customer satisfaction and experience. Managed administrative tasks from visa procedures to staff training, optimizing operational workflows. Oversaw procurement, comparing, negotiating with suppliers and ensuring timely delivery of goods and services. Conducted training programs for new recruits, fostering a capable and service-oriented team.

CRM & Marketing Assistant (Internship) at BAZARCHIC

Designed, developed and executed customer loyalty campaigns and email marketing strategies using Adobe Campaign, increasing customer engagement. Enhanced CRM tools and strategies, contributing to targeted marketing initiatives and analytics via Google Analytics. Utilized analytics tools for campaign assessment and strategic adjustments, boosting campaign effectiveness.

CRM & International Marketing Assistant (Internship) at VAN CLEEF & ARPELS

Supported CRM systems and loyalty programs across global branches, ensuring brand consistency. Collaborated with external providers to streamline project deliverables and client engagements. Managed cross-functional teams to implement CRM systems and loyalty programs, improving customer retention and satisfaction.

E-Commerce Assistant (Internship) at CHRISTIAN DIOR Couture

Assisted with e-commerce platform management and interfaced between company directors and managers. Managed inventory and logistics to optimize product availability and delivery. Supported e-commerce operations, contributing to a 20% increase in online sales through effective stock and logistics management.

Communication Manager (Internship) at L KSPATIALIST

Communication strategy creation, writing of specification, visuals and graphic charter creation, communication tools development, press relations, web site redesign