Client Success Manager at Solecta Sol

Managed a portfolio of clients, ensuring high satisfaction and retention by leading client onboarding, executing tailored success strategies, and coordinating internal teams to deliver on client needs.

Led cross-functional efforts to manage high-value medical and retail accounts, improving customer satisfaction by 82% through tailored collections and debt recovery strategies. Collaborated with senior management on process enhancements, driving efficiency and improving client engagement. Analyzed client performance metrics to provide actionable insights and enhance client retention.

Data Entry Operator at Future Now (Pvt) Limited

Supported client operations with accurate data entry and record-keeping to streamline dispatch and billing processes.