Review architecture, detailed design documents, and peer tests; design and implement test interfaces in embedded C, create effective mock solutions, set up compilers for test environments, and design test cases for units and scenarios; execute functional and integration tests on target microcontroller hardware; debug across target environments, manage bug tracking; perform boundary value testing, equivalence partitioning, fault injection, smoke tests, formal code verification, memory and CPU/stack usage checks, and runtime tests; maintain traceability between requirements, architecture, design, and tests.

Content Moderator at Majorel

July 31, 2022 - October 22, 2025

Moderated high-volume platform content with strong policy knowledge to ensure compliance and supported AI training through consistent, high-quality moderation.

Technical Support Agent at Majorel

November 30, 2020 - October 22, 2025

Provided technical support for a ride-hailing application on Android and iOS; documented user feedback and common bugs; collaborated with development teams to improve product quality; managed support tickets to ensure timely resolutions and high customer satisfaction.

Technical Support Agent at Sykes

October 31, 2020 - October 22, 2025

Resolved cases related to mobile virtual network provisioning via chat and phone; delivered prompt, accurate solutions to users.

Technical Support Agent at CGS (Computer Generated Solutions)

December 31, 2019 - October 22, 2025

Managed tickets related to email platforms and antivirus software; combined technical knowledge with soft skills to communicate with clients and team members; pitched products aligned with customer needs.