Editorial Assistant at Austin Macauley Publishers

Bilingual Administrative and Communications professional with a proven track record in office coordination, documentation, and client communication across corporate, cultural, and publishing sectors. Edited and proofread 30+ manuscripts per day, ensuring linguistic accuracy and brand consistency; coordinated between authors, editors, and designers to deliver high-quality publications on schedule; drafted newsletters, press releases, and marketing materials to enhance reader and author engagement.

Contact Center Agent at Tahaseel BPO (Dubai Culture & Arts Authority)

Handled 50+ daily client inquiries across phone and email channels; maintained 95% satisfaction rate; processed service requests using CRM and Avaya systems; provided bilingual communications support for cultural and administrative initiatives.

Event Support Volunteer at Sharjah Children's Reading Festival

Assisted in coordinating festival logistics, educational workshops, and visitor engagement; supported communication and documentation between event departments to ensure smooth daily operations.

Volunteer Translator and Transcriber at Emirates Literature Foundation

Translated and subtitled TED Talks and Arabic Wikipedia articles for the Kateb Maktoob Project; produced publication-ready bilingual content ensuring linguistic precision and cultural accuracy.