I am a motivated and positively minded professional from Vantaa with a strong work ethic and a proactive attitude. I always strive to complete my tasks on time and to the highest standard, without cutting corners. I value a relaxed and supportive work environment where everyone can be themselves. Eager to grow professionally, I am looking to develop versatile skills and continuously learn new things in the workplace. I am skilled at working as part of diverse teams and promoting collaboration to achieve shared goals. I listen actively and consider different perspectives. My strengths in team settings include effective communication, strong organizational skills, and the ability to support and enhance the skills of others to benefit the whole group. I have successfully worked in teams during school projects, at the workplace, and as a former synchronized skater. Customer service I am an experienced customer service professional with a friendly and solution-oriented approach. I have strong interpersonal skills and the ability to actively listen to customer needs. I remain calm under pressure and handle even challenging situations professionally, always keeping customer satisfaction at the core. I have experience in face-to-face service as well as digital and phone-based customer interactions. Conflict resolution I have developed strong conflict resolution skills that help me address disagreements and tensions in a constructive manner. I am able to listen to all parties, identify issues, and find compromises that promote collaboration. I have successfully resolved situations both in customer service and team settings. Organization I am skilled at planning and managing tasks and schedules. I can prioritize work effectively and ensure that projects progress smoothly within deadlines. I have experience in organizing teams and the ability to quickly adapt to changing situations. I am detail-oriented and systematic, which helps ensure that goals are met successfully.

Roosa Kivilä

I am a motivated and positively minded professional from Vantaa with a strong work ethic and a proactive attitude. I always strive to complete my tasks on time and to the highest standard, without cutting corners. I value a relaxed and supportive work environment where everyone can be themselves. Eager to grow professionally, I am looking to develop versatile skills and continuously learn new things in the workplace. I am skilled at working as part of diverse teams and promoting collaboration to achieve shared goals. I listen actively and consider different perspectives. My strengths in team settings include effective communication, strong organizational skills, and the ability to support and enhance the skills of others to benefit the whole group. I have successfully worked in teams during school projects, at the workplace, and as a former synchronized skater. Customer service I am an experienced customer service professional with a friendly and solution-oriented approach. I have strong interpersonal skills and the ability to actively listen to customer needs. I remain calm under pressure and handle even challenging situations professionally, always keeping customer satisfaction at the core. I have experience in face-to-face service as well as digital and phone-based customer interactions. Conflict resolution I have developed strong conflict resolution skills that help me address disagreements and tensions in a constructive manner. I am able to listen to all parties, identify issues, and find compromises that promote collaboration. I have successfully resolved situations both in customer service and team settings. Organization I am skilled at planning and managing tasks and schedules. I can prioritize work effectively and ensure that projects progress smoothly within deadlines. I have experience in organizing teams and the ability to quickly adapt to changing situations. I am detail-oriented and systematic, which helps ensure that goals are met successfully.

Available to hire

I am a motivated and positively minded professional from Vantaa with a strong work ethic and a proactive attitude. I always strive to complete my tasks on time and to the highest standard, without cutting corners. I value a relaxed and supportive work environment where everyone can be themselves. Eager to grow professionally, I am looking to develop versatile skills and continuously learn new things in the workplace.

I am skilled at working as part of diverse teams and promoting collaboration to achieve shared goals. I listen actively and consider different perspectives. My strengths in team settings include effective communication, strong organizational skills, and the ability to support and enhance the skills of others to benefit the whole group. I have successfully worked in teams during school projects, at the workplace, and as a former synchronized skater. Customer service I am an experienced customer service professional with a friendly and solution-oriented approach. I have strong interpersonal skills and the ability to actively listen to customer needs. I remain calm under pressure and handle even challenging situations professionally, always keeping customer satisfaction at the core. I have experience in face-to-face service as well as digital and phone-based customer interactions. Conflict resolution I have developed strong conflict resolution skills that help me address disagreements and tensions in a constructive manner. I am able to listen to all parties, identify issues, and find compromises that promote collaboration. I have successfully resolved situations both in customer service and team settings. Organization I am skilled at planning and managing tasks and schedules. I can prioritize work effectively and ensure that projects progress smoothly within deadlines. I have experience in organizing teams and the ability to quickly adapt to changing situations. I am detail-oriented and systematic, which helps ensure that goals are met successfully.

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Skills

Experience Level

Intermediate

Work Experience

Production Control Assistant at Caverion Suomi Oy
June 28, 2021 - Present
Handling emails and help desk calls; SAP system usage; Production control
Marketing Intern at Marsaa Communications Oy
May 9, 2025 - October 23, 2025
Seeding and marketing; Reporting; Assisting at events
Customer Service / Sales / Store Maintenance at Happy Friends Oy
July 2, 2018 - October 23, 2025
Summer job, internship; Customer service; Sales; Store maintenance
Cashier / Customer Service at Oh My Gosh – Fashion Brand Outlet
January 16, 2019 - October 23, 2025
Customer service; Cashier; In-store operations

Education

Business Administration – Digital Marketing at Laurea University of Applied Sciences
January 11, 2030 - January 1, 2023
Bachelor of Commerce at Mercuria Kauppiaoppilaitos
January 1, 2017 - January 1, 2020

Qualifications

Office & Digital Tools
January 11, 2030 - October 23, 2025

Industry Experience

Retail, Professional Services, Media & Entertainment