Available to hire
I am a self-motivated professional with excellent interpersonal skills who believes in teamwork and continuous learning. I am seeking a long-term, challenging position in a professional environment that will enable me to utilize my skills, knowledge, and drive for career growth.
I bring experience across customer service, visa processing support, recruitment, and technical support, with a strong emphasis on problem solving, empathy, and effective communication. I am eager to contribute to a dynamic team and grow within a forward-thinking organization.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Hindi
Fluent
Marathi (Marāṭhī)
Fluent
Telugu
Intermediate
Tamil
Intermediate
Work Experience
Non-immigrant Visa Assistant (consular services) at United States of America Embassy
December 20, 2024 - October 23, 2025Monitored NIV/consular communications; processed passport preparation; downloaded NIV information into NIV systems; ensured submission and accuracy of required documents for petition-based cases; verified photographs; prepared passport information in Passport Information Management Service (PIMS); generated and reviewed batch passport reports; coordinated with adjudicating officers; captured passport photos; performed quality checks and maintained logging of passport and foil numbers.
Non-immigrant Visa Assistant (Consular Services) at United States Embassy Singapore
December 20, 2024 - October 23, 2025Managed NIV scheduling, interviews, printing, and visa delivery for NIV classes; prepared passports for dispatch; verified documents and ensured photo quality; maintained passport logs; supported SAO processing and PIMS extraction; coordinated processes for visa applicant groups; liaised with vendors for replacements; performed quality checks and error-resolution.
Non-immigrant Visa Assistant (consular services) at United States of America Embassy
December 1, 2024 - October 23, 2025Managed NIV applicant processes (scheduling, interviews, printing, and visa delivery) across diverse NIV classes, ensuring accurate annotations and documentation. Supported complex SAO requests, monitored Department responses, and prepared passports for processing. Retrieved NIV data from NIV systems and PIMS, verified documents and photos, and flagged potential fraud trends while maintaining logs.
Customer Service Associate at Scoot (Scoot Airlines), Singapore
September 20, 2024 - October 23, 2025Supported customers with special needs; addressed and resolved inquiries and complaints; conducted keyword research and campaign-related tasks; created and optimized ad copy; set up and managed Google Ads campaigns across various campaign types; monitored performance, adjusted bids, and tested variations to improve CTR and conversions.
Customer Service Agent at UBS (SCOOT) Singapore
September 20, 2024 - October 23, 2025Assisted customers with special needs; quickly addressed and resolved customer complaints; provided frontline customer service and support, maintaining high customer satisfaction.
Customer Service Officer at UBTS (CAG - SCOOT)
September 1, 2024 - October 23, 2025Mentored new hires and supervised check-in for international travel; verified travel documents, processed tickets, checked baggage, and managed seating. Announced arrivals/departures, assisted customers with special needs, and promptly resolved complaints to ensure a smooth travel experience.
Technical Support Associate at Kyndryl (formerly IBM Global Services)
April 1, 2022 - October 23, 2025Handled incident management and support for employees with access to Azure, AD and MS applications; supported New Joiners/Leavers; assisted password resets; provided technical support via phone, email, and chat; performed quality checks on tickets and improved issue resolution timelines.
Technical Support Associate at Kyndryl
April 1, 2022 - October 23, 2025Resolved access issues for banking staff across Azure, AD, and MS applications; managed onboarding and password resets; participated in incident access management and supported Luminor Bank. Resolved system, hardware, and telephone issues, and performed QA on support tickets; collaborated with vendors to source components.
HR Associate / Recruiter at Ojas Systems Pvt Ltd
October 20, 2021 - October 23, 2025Reviewed and screened applicant resumes to identify qualified candidates; oversaw and managed the hiring process; supported recruitment activities for new hires; liaised with management and employees to resolve conflicts; contributed to refining hiring processes and policies; supported onboarding and training activities.
HR Associate / Recruiter at Ojas Systems Pvt Ltd.
October 1, 2021 - October 23, 2025Reviewed and screened applicant resumes to identify qualified candidates; managed hiring processes; coordinated recruitment activities; updated job requirements; supported recruitment strategy and onboarding.
HR Associate/Recruiter at Ojas Systems Pvt Ltd
October 1, 2021 - October 23, 2025Led recruitment lifecycle from screening to onboarding; updated job descriptions; trained staff on PeopleAdmin and regulatory practices; improved productivity with process enhancements; facilitated conflict resolution and liaison between management and employees; contributed to improved customer service.
Customer Support Associate at Amazon Development Centre (India) Private Limited
May 1, 2013 - October 23, 2025Answered customer telephone calls promptly; provided advice and assistance to customers, including those with special needs; responded to product, service, and company information requests; provided primary customer support to internal and external customers; offered recommendations and explained details; handled inquiries about seller inventory, shipping, payments, and buyer complaints; performed data entry and handled various inquiries; managed refunds, feedback and policy changes; adhered to quality and time-sensitive call center metrics.
Customer Support Associate at Amazon Development Centre (India) Private Limited
May 1, 2013 - October 23, 2025Answered customer telephone calls promptly to minimize on-hold times; provided product information and assistance; handled inquiries related to seller inventory, shipping, pricing and returns; delivered internal/external customer support; advised customers with detailed explanations.
Customer Support Associate at Amazon Development Centre (India) Private Limited
May 1, 2013 - October 23, 2025Provided frontline customer support via phone and chat; advised on product information, seller inventory, orders, refunds, and policy updates; delivered timely responses and met call center metrics.
Education
Bachelor of Arts in Mass Communication at Osmania University
January 11, 2030 - November 1, 2015Bachelor of Arts in Mass Communication at Osmania University
January 11, 2030 - January 1, 2015Bachelor of Arts in Mass Communication at Osmania University
January 11, 2030 - November 1, 2015Qualifications
Industry Experience
Government, Software & Internet, Travel & Hospitality, Professional Services, Financial Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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