Support a B2B partner program for a leading mapping and location provider via Concentrix by maintaining pipeline hygiene and data accuracy across selected strategic partners in EMEA. Contribute to the design and optimization of tracking and reporting processes, improving operational efficiency and supporting partner business development. Monitor sales pipeline activity and ensure timely partner updates aligned with client expectations, collaborating closely with internal teams and stakeholders. Provide dashboards and insights on partner performance to support decision-making and business growth initiatives. Partner with cross-functional teams to address issues and implement process improvements, strengthening partner relationships and client retention.

Partner Manager at Cognizant

May 1, 2024 - October 23, 2025

After being trained by a Program Manager, played a key role in piloting a project within the program by developing operational processes, creating training materials, and leading training sessions to guide team adoption of new workflows and tools. Managed partner relationships for the Google Maps Street View program, monitoring performance and delivering actionable reports and feedback to internal teams and stakeholders to enhance program effectiveness. Coordinated with technical teams by escalating and tracking resolution of partner-related issues to maintain service quality.

Project Operator at Forsta

August 1, 2022 - October 23, 2025

Supported project operations at Forsta, assisting with data collection, workflow management, and process improvements to optimize project delivery.

Support Agent at ICCS

March 1, 2013 - October 23, 2025

Provided frontline customer support, assisted with issue resolution and platform operations.

Order to Cash Specialist at IBM Global Delivery Center Bulgaria

April 1, 2012 - October 23, 2025

Handled end-to-end order-to-cash processes, ensuring accurate invoicing and timely financial operations.