As a Client Success Manager at Thryv Australia, I bring extensive experience in fostering client relationships and delivering tailored onboarding solutions. I guide clients through website, social media, listings, and management tools to ensure aligned expectations and measurable outcomes. Leadership and coaching are central to creating a seamless client journey, with a focus on driving satisfaction and long-term value. In parallel, I leverage several years of music production and entertainment management expertise to align creative processes with strategic goals, including event coordination and IT troubleshooting to optimize workflows and outcomes. My motivation lies in empowering teams and clients by combining technical proficiency with a commitment to impactful results.

David Crisler

As a Client Success Manager at Thryv Australia, I bring extensive experience in fostering client relationships and delivering tailored onboarding solutions. I guide clients through website, social media, listings, and management tools to ensure aligned expectations and measurable outcomes. Leadership and coaching are central to creating a seamless client journey, with a focus on driving satisfaction and long-term value. In parallel, I leverage several years of music production and entertainment management expertise to align creative processes with strategic goals, including event coordination and IT troubleshooting to optimize workflows and outcomes. My motivation lies in empowering teams and clients by combining technical proficiency with a commitment to impactful results.

Available to hire

As a Client Success Manager at Thryv Australia, I bring extensive experience in fostering client relationships and delivering tailored onboarding solutions. I guide clients through website, social media, listings, and management tools to ensure aligned expectations and measurable outcomes. Leadership and coaching are central to creating a seamless client journey, with a focus on driving satisfaction and long-term value. In parallel, I leverage several years of music production and entertainment management expertise to align creative processes with strategic goals, including event coordination and IT troubleshooting to optimize workflows and outcomes. My motivation lies in empowering teams and clients by combining technical proficiency with a commitment to impactful results.

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Experience Level

Intermediate
Intermediate

Language

English
Fluent

Work Experience

Basketball Coach at Vales Basketball Club
November 1, 2024 - October 24, 2025
Volunteer coach supporting two teams under 10s and under 16s; assist with drills, game strategy and player development.
Software Specialist at Thryv
January 31, 2023 - October 24, 2025
Thryv Software Specialist
Client Success Manager at Thryv Australia
April 1, 2022 - Present
Developing a positive client experience and fostering relationships with Thryv clients from immediately after sale up to the first 6 months of their journey. Conducting and owning onboarding and continued support for Thryv clients focused on website, social, listings, management and video components, while clearly defining and gaining agreement on client expectations.
Insurance Specialist at Medibank
December 31, 2021 - October 24, 2025
Research and source potential clients and build long-term relationships. Discuss insurance policies with clients, customize programs, deliver approved policies, and reassess needs after life events. Maintain client records and stay abreast of industry trends.
Sales Manager at Austwide Laser
March 31, 2021 - October 24, 2025
Achieve growth and hit sales targets by managing the sales team, designing strategic plans, coaching reps, building customer relationships, and delivering forecasts.
Music Producer/ Entertainment Director at Uplift & Inspire
March 1, 2020 - Present
Run production equipment to alter and improve recording sound quality and flow. Advise musicians and vocalists on technique to improve end results. Align music with current genre trends for maximum success. Manage events with Get Em Entertainment, including planning, budgeting, sponsorship negotiations, logistics, venues, and post-event analysis.
Insurance Specialist at iSelect
April 30, 2015 - October 24, 2025
Assist members with enquiries, manage policy needs, update records, and respond to inquiries; assess coverage and applications; maintain data accuracy.
Sponsorship Coordinator at World Vision Australia
April 30, 2012 - October 24, 2025
Engage supporters to drive retention and revenue; educate customers on poverty and sponsorship; provide quality customer service and meet targets.

Education

Bachelor's degree at Swinburne University of Technology
July 1, 2025 - June 30, 2027
Introduction to Crime & Criminology at Griffith University
January 1, 2017 - December 31, 2018
Diploma of Education at Sierra Vista High School
January 1, 2000 - December 31, 2004

Qualifications

Insider Trading Certification
January 11, 2030 - October 24, 2025
Driver Accreditation
January 11, 2030 - October 24, 2025
Commercial Driver (Truck And Bus Operator)
January 11, 2030 - October 24, 2025

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Other