Technical Support Agent (Chat/Phone) at Global Tech

Led global accounts for U.S.-based clients, resolving issues with a software product over chat or phone. Followed a script and used tools to troubleshoot and resolve technical issues, ensuring timely, accurate support and high customer satisfaction.

Technical Support Representative at Global Tech

Provided technical support to global clients via chat and phone, resolving software issues by following scripts and using troubleshooting tools.

Back-end Operations / Data Management at Fusion

Responsible for behind-the-scenes work that keeps the business running smoothly. Handled data reports, helped manage schedules, and supported the operations team to improve efficiency and throughput.