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As the AI market keeps changing, and those of the client's seem to change at the same pace. Contracted AI roles come and go. It would be a dream job to have one become permanent, but I truly understand how it works. In my last role, I promoted for QA. I have done visual annotation as well as English language model audio, and have done quite a bit of editing and proofreading…

Laneese Pantuso

Data Annotator, Data Analyst, Voiceover Artist, +3

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As the AI market keeps changing, and those of the client's seem to change at the same pace. Contracted AI roles come and go. It would be a dream job to have one become permanent, but I truly understand how it works. In my last role, I promoted for QA. I have done visual annotation as well as English language model audio, and have done quite a bit of editing and proofreading…

Available to hire

As the AI market keeps changing, and those of the client’s seem to change at the same pace. Contracted AI roles come and go.
It would be a dream job to have one become permanent, but I truly understand how it works. In my last role, I promoted for QA. I have done visual annotation as well as English language model audio, and have done quite a bit of editing and proofreading

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

SQL

Intermediate

Language

English

Fluent

Work Experience

Annotator / English Language Trainer at Mercor AI

September 1, 2025 - Present

Remote contractor providing comprehensive, highly-rated audio and video annotation, plus English language training sessions to enhance AI model linguistic proficiency. Ensured high-quality data labeling for AI models.

Remote Logistics Coordinator III at Amazon Relay Operations

November 1, 2022 - Present

Managed high-volume escalations and complex customer inquiries in transportation logistics. Achieved a top 10% team ranking by exceeding KPIs, resolved billing disputes and operational issues, and provided technical support to drivers and carriers to ensure continuous dispatch operations and DOT compliance.

Executive Assistant & Customer Support at Selbo Electric

December 1, 2023 - October 24, 2025

Coordinated executive communications and managed customer correspondence, maintaining confidentiality and professional integrity. Streamlined operational processes through calendar management and travel coordination, enhancing overall efficiency.

Customer Service & Logistics Specialist at Elite Transit Solutions

April 1, 2023 - October 24, 2025

Managed over 100 daily customer communications, ensuring smooth delivery processes and transportation services. Proactively resolved disruptions, monitored service quality, and consistently exceeded performance expectations through efficient problem resolution and follow-up.

Driver and Courier at Lyft, Uber, & Roadie Delivery

March 1, 2020 - October 24, 2025

Delivered exceptional customer service with 4.9+ average ratings. Conducted statewide deliveries for airline passengers with lost or delayed luggage, and built customer loyalty through personalized service and reliable transportation experiences.

Office Manager & Customer Operations at Global Medical Systems, Inc

March 1, 2015 - October 24, 2025

Developed customer service workflows and monitored performance metrics, improving operational efficiency by 25%. Managed vendor relationships and billing processes, contributing to a 35% profit increase over three years.