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I’m Teodora, a customer support professional with more than 3 years of remote experience in an international working environment. I provideded real-time technical and operational support via Live Chat and Zendesk, delivering timely resolutions for DNS, SEO, and website design issues, while acting as a liaison between customers and internal teams (Billing, Backend) to keep service flows smooth. I translated and proofread key product materials (EN-RO), supported both B2B and B2C clients on CRM platforms, and collaborated with cross-functional teams to maintain high satisfaction ratings.…I’m Teodora, a customer support professional with more than 3 years of remote experience in an international working environment. I provideded real-time technical and operational support via Live Chat and Zendesk, delivering timely resolutions for DNS, SEO, and website design issues, while acting as a liaison between customers and internal teams (Billing, Backend) to keep service flows smooth. I translated and proofread key product materials (EN-RO), supported both B2B and B2C clients on CRM platforms, and collaborated with cross-functional teams to maintain high satisfaction ratings.

Teodora Lazar

Content Creator, Copywriter, Content Designer, +2

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I’m Teodora, a customer support professional with more than 3 years of remote experience in an international working environment. I provideded real-time technical and operational support via Live Chat and Zendesk, delivering timely resolutions for DNS, SEO, and website design issues, while acting as a liaison between customers and internal teams (Billing, Backend) to keep service flows smooth. I translated and proofread key product materials (EN-RO), supported both B2B and B2C clients on CRM platforms, and collaborated with cross-functional teams to maintain high satisfaction ratings.…I’m Teodora, a customer support professional with more than 3 years of remote experience in an international working environment. I provideded real-time technical and operational support via Live Chat and Zendesk, delivering timely resolutions for DNS, SEO, and website design issues, while acting as a liaison between customers and internal teams (Billing, Backend) to keep service flows smooth. I translated and proofread key product materials (EN-RO), supported both B2B and B2C clients on CRM platforms, and collaborated with cross-functional teams to maintain high satisfaction ratings.

Available to hire

I’m Teodora, a customer support professional with more than 3 years of remote experience in an international working environment. I provideded real-time technical and operational support via Live Chat and Zendesk, delivering timely resolutions for DNS, SEO, and website design issues, while acting as a liaison between customers and internal teams (Billing, Backend) to keep service flows smooth.

I translated and proofread key product materials (EN-RO), supported both B2B and B2C clients on CRM platforms, and collaborated with cross-functional teams to maintain high satisfaction ratings.

Skills

Experience Level

Expert

Expert

Expert

Beginner

Language

English

Advanced

Korean

Intermediate

German

Beginner

Work Experience

Customer Support Agent at Strikingly

December 31, 2022 - October 25, 2025

Delivered real-time technical and operational support via Live Chat and Zendesk, ensuring timely resolution of DNS, SEO, and website design issues. Acted as liaison between customers and internal teams (Billing, Backend), facilitating smooth service flows. Translated and proofread key product materials, improving communication across user bases. Supported CRM operations for both B2C and B2B clients, maintaining high satisfaction ratings. Navigated complex technical environments while upholding service-level commitments and customer-first values.

Customer Support Agent at Strikingly

January 1, 2022 - October 25, 2025

Troubleshooting live website issues, DNS management, assisting with SEO, and website design without code. Remote (from home) work in Client Service / Call Center; IT / Telecom customer support (Live Chat, Zendesk).