Andrea De Lourdes Ruiz Gonzalez

Customer Trainer - Legal at Thomson Reuters

Deliver comprehensive training programs to lawyers and legal specialists on WestLaw products, ensuring mastery of advanced features and functionalities. Educate clients on innovative product solutions and facilitate referrals to the sales team for strategic follow-ups. Design and tailor high-impact webinars and training sessions to address client-specific needs, enhancing engagement and knowledge transfer. Analyze client feedback and performance metrics to drive continuous improvement in training materials and delivery methods. Conduct thorough needs assessments to develop targeted content strategies aligned with client objectives and industry standards.

Sales Development Representative at Thomson Reuters - Tax & Accounting

Achieved top international performance status through strategic execution of cold calling and advanced lead segmentation, optimizing market penetration and conversion rates. Proactively engaged with existing clients through high-touch communications to foster relationships, drive growth, and enhance client retention. Orchestrated meticulous follow-ups, negotiations, and provided bespoke attention to ensure successful closings and exceed performance targets.

Business Development Representative at Teed Innovación Tecnológica

Identify and prospect new clients through strategic market expansion, targeted cold calling, advanced lead segmentation, and leveraging platforms such as LinkedIn and social media. Represent the company at industry fairs, meetings, and exhibitions, managing logistics and public relations to enhance brand visibility and network growth. Execute high-impact presentations, deliver precise quotations, and conduct thorough assessments to drive business opportunities and facilitate informed decision-making.

Account Executive at SciFi Comics

Drive market expansion by strategically prospecting new clients, utilizing high-impact meetings, exhibitions, and product demonstrations to enhance market presence. Cultivate and manage key accounts and client relationships with a focus on delivering exceptional B2C engagement, ensuring client satisfaction and fostering long-term partnerships.

Legal - Administrative Assistant at Ramos, Rua A.C. / Mexico City

Provided administrative support in a legal office, including document management, scheduling, and communications with clients and internal teams.

Secretary at Secretariat of Public Service, Government of Mexico / Mexico City