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Hi, I’m Isadora Bertoni de Oliveira and I recently got my bachelor's degree in English Studies. I have experience in academic administration, customer service, editor, and I’m passionate about education, publishing, and cross-cultural exchange. I bring a proactive, flexible mindset and a love for learning that fuels my work across different teams and projects.…

Isadora Bertoni de Oliveira

Writer, Content Creator, Graphic Designer, +2

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Hi, I’m Isadora Bertoni de Oliveira and I recently got my bachelor's degree in English Studies. I have experience in academic administration, customer service, editor, and I’m passionate about education, publishing, and cross-cultural exchange. I bring a proactive, flexible mindset and a love for learning that fuels my work across different teams and projects.…

Available to hire

Hi, I’m Isadora Bertoni de Oliveira and I recently got my bachelor’s degree in English Studies. I have experience in academic administration, customer service, editor, and I’m passionate about education, publishing, and cross-cultural exchange. I bring a proactive, flexible mindset and a love for learning that fuels my work across different teams and projects.

Skills

Microsoft Office

Canva

Experience Level

Microsoft Office

Expert

Canva

Expert

Language

Portuguese

Fluent

Spanish; Castilian

Fluent

English

Fluent

German

Beginner

Work Experience

Academic Intern at EF – EDUCATION FIRST

September 1, 2025 - Present

Assisting with academic administration, including helping students, organizing classrooms, assisting with scheduling and record-keeping.

Sales Assistant at NATURA

June 1, 2025 - October 25, 2025

Customer service in a wellness, decoration, gift and fashion store. Responsibilities included restocking items, organizing the store, operating the cash register, and actively engaging with customers to create a warm and welcoming shopping experience aligned with the brand’s values.

Editorial Intern at EDITORIAL OPERA PRIMA

February 1, 2025 - October 25, 2025

Assisted in proofreading and editing; collaborated in layout and editorial design, project tracking and coordination; supported promotion of new publications, managed book listings in commercial circuits; social media management and content scheduling, contributing to meeting deadlines and goals; gained in-depth understanding of publishing operations.

Customer Support at STUBHUB

October 7, 2019 - August 17, 2020

Provided personalized support to customers via chat, email, and phone in Spanish, Portuguese and English-speaking markets; resolved inquiries, handled complaints, and provided effective solutions to ensure customer satisfaction; developed intercultural communication and adaptability skills while maintaining high standards of professionalism and service quality.