Hi! I'm Inocêncio, a dedicated professional who thrives on helping others and ensuring smooth operations in the tech world. With experience in IT support and customer service, I love solving problems and building strong relationships with clients. My journey in the tech industry has been exciting, and I'm always eager to learn and grow further.…

Inocêncio José Mabiala

Hi! I'm Inocêncio, a dedicated professional who thrives on helping others and ensuring smooth operations in the tech world. With experience in IT support and customer service, I love solving problems and building strong relationships with clients. My journey in the tech industry has been exciting, and I'm always eager to learn and grow further.…

Available to hire

Hi! I’m Inocêncio, a dedicated professional who thrives on helping others and ensuring smooth operations in the tech world. With experience in IT support and customer service, I love solving problems and building strong relationships with clients. My journey in the tech industry has been exciting, and I’m always eager to learn and grow further.

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Language

English
Advanced
Spanish; Castilian
Intermediate
Portuguese
Fluent

Work Experience

Service Desk Specialist at Diebold Nixdorf
September 1, 2023 - Present
Handling customer calls and messages via online channels, providing solutions and alternatives to ensure customer satisfaction. Responsible for troubleshooting common software, hardware, and network issues.
IT Analyst, Senior Process Executive (Maps Reporting) at Cognizant
June 1, 2023 - October 25, 2025
Reporting problems from customers and providing real-time updates on public transportation disruptions. Responsible for testing new procedures and validating information through various communication methods.

Education

BA in Finance and Accounting at Vistula University
October 1, 2021 - October 25, 2025

Qualifications

Learning IT Help Desk for Beginners
June 17, 2022 - June 17, 2022

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