Meriem Afif

Built and deepened relationships with resellers in entry level and mid-market; forecasted and exceeded targets (software, hardware + professional services). Trained partners, gave presentations, organized events, and managed budgets; coordinated with UK marketing; organized monthly seminars and weekly webinars; prepared presentations and catering; networked and maintained client relationships; collaborated with solution engineers for demos; trained clients and distributors on releases.

Created service excellence by handling customer requests promptly and professionally; maintained long-term relationships to identify and close new business opportunities; visited assigned customers to define short- and long-term vision within the application landscape; assisted customers with CRM requests; regularly evaluated customer satisfaction; presented services to improve application knowledge of key and end users; delegated and managed tasks with teams in Tunisia and Belgium; organized and presented seminars and webinars; focused on upselling.

Set up events, worked with Belgian and Luxembourg car dealers; welcomed and registered invited clients; ensured events were organized to client specifications, including VIP accommodations; presented and sold products; followed detailed product training; generated leads and referred customers for quotes; organized and delivered orders; directed customers to local dealers for test drives; promoted sponsors' products.