Available to hire
I am a dynamic and highly qualified CDD/AML Analyst with extensive knowledge of international government and banking regulations, and income tax procedures. I have an in-depth understanding of anti-money laundering procedures and laws, and I am self-motivated and highly organized with an exceptional work ethic.
I bring hands-on experience in completing enhanced due diligence, ongoing monitoring, and regulatory reporting, with a track record of delivering high-quality work under deadlines. I thrive in cross-functional teams, communicate clearly with clients, and pride myself on integrity and attention to detail.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Italian
Beginner
French
Beginner
Spanish; Castilian
Beginner
Work Experience
CDD/KYC Analyst at HSBC UK Global Services Limited
October 1, 2023 - November 1, 2025Responsible for Enhanced Due Diligence reviews for high-risk clients (e.g., customers from grey/blacklisted countries, or with suspected sanctions/money laundering exposure). Documented ongoing Source of Wealth/Source of Funds evidence, conducted Negative News Screening via World Check/RDC, and prepared sanctions exposure questionnaires and related reports. Executed Account Activity Reviews and questioned clients to ensure SoW/Sof plausibility, and prepared exit/retention proposals for referral to Client Management/Risk teams. Generated Unusual/Suspicious Activity reports for escalation to Global Financial Crime Compliance and maintained up-to-date KYC details through direct customer engagement.
Lending Specialist at HSBC UK Global Services Limited
September 30, 2023 - September 30, 2023Handled unsecured lending applications over the phone (Personal Loans, Cards, Overdrafts) and addressed HSBC Advance & Premier client inquiries while upholding service levels and quality standards. Resolved online banking issues, managed complaint logging to improve customer satisfaction, and identified customer needs to promote relevant banking products.
Assistant Manager at HSBC Global Service Center
October 30, 2016 - October 30, 2016Directed two teams (Gone Away & Change of Address, Return Correspondence) totaling 16 staff to meet and improve PLA targets. Collaborated with India & Sri Lanka teams to manage workloads, drove process improvement and automation with project teams, and maintained performance metrics while delivering staff training and performance reviews.
Senior Customer Service Executive at HSBC Global Service Center
June 30, 2015 - June 30, 2015Assigned to Account Closures and Relationship Management to streamline complex requests. Led pilot for Current Account Switching Services, trained teams on new procedures, and coordinated transfers by liaising with customers, branches, and partner banks to meet deadlines.
Customer Service Executive at HSBC Global Service Center
June 30, 2015 - June 30, 2015Provided back-office support for TCRS, validated customer information for tax exemptions, assisted branch in issuing debit cards, managed HIVAL high-value transaction queues, and cross-trained colleagues while supporting global migrations and queue management.
Education
Diploma in Marketing at Chartered Institute of Marketing
January 11, 2030 - November 1, 2025Microsoft Certification in Systems Administration at Microsoft
January 11, 2030 - November 1, 2025Qualifications
App tester Certificate
January 11, 2030 - November 1, 2025Vocational app tester advanced
January 11, 2030 - November 1, 2025Microsoft Certification in Systems Administration
January 11, 2030 - November 1, 2025Industry Experience
Financial Services, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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